Fairmont Tremblant

Great location. But, this hotel feels like a glorified Holiday Inn from the 1980s. The rooms and bathrooms are outdated and in serious need of renovation. There’s no minibar with even basic soft drinks, which is surprising for a property at this level. The ski valet service is especially disappointing. Instead of a convenient experience, you have to carry your skis inside, wait in line to store them overnight, and then walk to your room in ski boots while carrying your poles. That’s hardly what I would call valet service. The Valentine’s Day dinner was equally underwhelming. The food was poor, and there was no effort made to create a festive atmosphere — not even a flower or a tablecloth on the table. Overall, the experience did not meet expectations.

the location was perfect the hotel had everything for skiing and snowboarding the hot pool was lovely after a long day of skiing the village is very beautiful it's a great hotel for couples and families definitely will come back

Tremblant is a breathtaking destination; the Fairmont Gold Floor makes it worth revisiting. Ski in/ski out, valet ski service, 5 star dining, cool outdoor après (think outdoor spa with mountain views and cozy pit fires with a Veuve champagne bar) and well appointed rooms (fridge, Nespresso, tea service) complete the experience. I know I should mention the impeccable appearance of the property and rooms, but what truly makes the Fairmont special, particularly the Gold Floor, is its staff. Professional, attentive, warm and kind, it’s a high end hotel experience with an attention to detail that most resorts lack. Mickael and his staff curate an elevated personal experience every visit.

We have recently returned from a fantastic family ski holiday staying at the Fairmont Tremblant. We have stayed at many Fairmont Properties around the world and this one is right up there with the very best. The recently renovated Gold lounge in particular is worth mentioning, and Michael and the whole team offer world class hospitality and guest care. The ski-in/ski-out access, Ski Butlers hire and the hotel valet offer unbeatable slopeside convenience. The spa area, especially the outdoor hot tubs, are fantastic after a day on the slopes. The hotel was very full over the peak holiday season, but never felt overcrowded and the service level was maintained. Our room housekeeping including turndown service was excellent all week. The only issue we experienced was an error on our bill on check out where we had been double charged for a dinner, but when pointed out this was promptly dealt with and rectified. We look forward to returning.

Pros: * fantastic location to ski in and out. * very comfortable rooms and shared spaces. * having the ski butler and ski valet on site was very helpful. * great heated outdoor pools (try the lower one followed by the higher one, not the other way round!). * we made a lot of use of the sauna. * the breakfasts were very good given that it was a buffet. * the reception staff and staff serving at breakfast were always very helpful. The cleaning staff did a fantastic job. Cons: * check your bill. Ours wasn’t right, though this ultimately was quickly corrected. * they could do with an extra person preparing egg dishes at breakfast. The queue was often off putting. * our only real issue here, hence 4* instead of 5*, was the lack of organisation when seating guests for breakfast. Either their computerised system is too complicated or their staff are not sufficiently trained. For several days there were unnecessary queues when you could see with your own eyes that there were enough available tables that had been prepared. The problem with this system probably caused the issue with our final bill (see above). Conclusion: This is a tremendous hotel and was a different level to ski resort accommodation that we have experienced in Europe. Some attention to the organisation around breakfast would make it exceptional. We would definitely go again.