Rosewood Castiglion Del Bosco

Bad Management / organization I specifically asked for adjoining rooms and was given a bedroom in a different floor so my kids were left alone in a different room… conclusion wife with kids and me alone Also left in a cluster that had to walk on a highway to reception and breakfast

Pros: -Amazing property; had a terrace suite -2 pools; one is an adults only pool -Wine tour and cooking class; best bowl of bolognese -The small details matter (CDB bookmarks) -Only private golf course in Italy Cons: -Isolated location

Rosewood, is a beautiful and romantic hotel with breathtaking views of the valley, boasts outstanding infrastructure and perfectly spacious, comfortable, charming, and well-equipped rooms. However, we encountered a significant issue with our room. Despite its beauty, the air conditioning malfunctioned, leaving us exhausted after a four-hour journey. The temperature was set to 22 degrees Celsius, but no matter how hard we tried to lower it, the equipment kept switching on and off, disrupting our sleep. To make matters worse, the room lacked a proper blackout behind the curtains, making it difficult to fall asleep due to the clarity. We promptly complained to the reception and the manager, who were kind and promised to rectify the issues. On the next night, they found a temporary solution by nailing black plastic to the doors leading to the small garden. However, the air conditioner continued to malfunction. While the black plastic improved our sleep, it was not the kind of experience we had paid for. The next morning, we left the hotel and provided feedback. Despite the two hot and unpleasant nights in a five-star establishment, they offered a simple apology. I had hoped for a discount or a courtesy for a future stay. Surprisingly, the hotel failed to send us an email for a formal feedback, unlike all the other hotels we stayed at during our trip. Rosewood is an exclusive and expensive hotel, but if you can’t rest at night, there’s not much to enjoy during the day.

I was lucky enough to stay in Villa Alba which is the most magical place. The rooms were stunning, the breakfast laid out beyond delicious and the gardens and pool area utterly sublime. Winetasting was brilliant as was the Osteria. I can’t wait to return.

Incredible experience, wonderful service. The hotel exceeds customers' expectations, and it's definitely worth it. One of the places I will definitely return to. The villa is super cozy. It makes you feel at home. Impeccable cleanliness.