Fairmont Monte Carlo

We stayed in Fairmont for one night with the plan to come back after four days and spend four more nights in Fairmont. However, we were very disappointed with the hotel policy in trying to force us to pay for 2 rooms although the one we have booked online was sufficient. For more context, I am travelling with my wife and our two small children (7 and 4 yo) and, although we've booked a room with 2 double beds (more than enough to suit our needs), we were informed that it is the hotel's policy to not allow more than 3 persons in the room. In other words, we should have booked 2 rooms just because of the 4 year old. Most probably the second room would have stayed empty as the two double beds were more than enough for us, as you may observe from the photo. When asked why this policy, we were told that it is for security reasons, but to be honest our feeling was that it was for their own profit, not really caring about our needs. As it can be observed from the photo the 2 double beds are more than enough to suit 2 adults and 2 small children (7 and 4 yo). In addition to that, the shower head from the bathroom was broken, one of the chairs on the balcony was broken (see attached foto) and it's been quite a while since anyone had washed the balcony. Food on the top floor restaurant was also disappointing. So this hotel is not children friendly. Stay away if you are travelling as a family with small children and you don't feel like paying for rooms you don't really need. In the end we stayed in the booked room for one night, without paying for a second one, and we cancelled the other stay. The front desk didn't seem to care when cancelling our second stay and informing them of the reason.

If you want a nice hotel, this is the one. If you want anyone to actually be polite or respectful to you whilst staying there, pick somewhere else. Mattew, one of the luggage handlers, chose to ignore me in the queue at the luggage desk and go to the person directly behind me, who was a man; I suspect males get slightly more respect than females from what I saw whilst there. Mattew told me that if I didn’t speak to him first, how was he to know I needed help?! Obviously politeness and a queuing system mean very little in the Fairmont. Disrespectful and ignorant.

The most amazing stay at The Fairmont. Staff could not have been more helpful, and the hotel, just wow. Loved it, as did my guests.

Position good hotel tired staff very rude and unhelpful especially a member of pool staff. He was slightly older and I think his name began with J . Room very basic for price charged . Check your bill on leaving as tried to overcharge. Food faily expensive and quality not good

My stay at the Fairmont Monte Carlo was very pleasant. I would like to thank the front desk agent Marouan for his help during check-in. Although I didn’t get the chance to see him again, he recommended to choose the Commodore Suite, which turned out to be perfect for a girls' trip. I really appreciated his advice and felt well taken care of. However, my experience at check-out was not positive and still waiting for the refund. But recommended!