Hotel Hermitage Monte Carlo

Another wonderful stay at our home away from home, Hotel Hermitage Monte-Carlo. It was an exceptionally busy week, with the hotel fully booked and hosting several groups, including an Indian wedding. Yet, throughout our stay, we were treated with the warmth and recognition of truly loyal guests. What makes this hotel so special is its people. Despite the busy atmosphere, the entire team made us feel welcome, cared for and very much at home. A special mention to the front desk team, led by Charlotte, which has become incredibly fast, efficient and professional. The guest services team also deserves recognition, especially Quentin, who has since left the hotel but has continued to check in on us and ask if we need anything. That level of personal care says everything about the people who work here. Fajis, the Guest Relations Manager, is another wonderful person, as are Maelle and the entire guest services team. As well as Agnes she is so kind and helpful always! The team at Le Limun Bar deserves a special mention, as always, for delivering that perfect balance of relaxed, warm and refined service. We also tried the newly opened Gustave Bar. The space and renovation are beautiful, and we wish the team every success. However, the service still feels a little tense and less natural than what we have come to love at Le Limun. There were a few mistakes, and the team seemed under pressure. We hope that, with time and experience, they will find the same effortless, relaxed elegance that makes the service at Le Limun so special. Breakfast was, as always, a pleasure. Lauren, Stephanie, Luca and the entire breakfast team work incredibly hard while remaining genuinely kind, attentive and welcoming. We also thoroughly enjoyed the spa, and the concierge and bellboy teams were, as ever, exceptional and always ready to help. What truly distinguishes Hotel Hermitage is its atmosphere: a rare combination of French luxury and the warmth of a family home. Wherever you go, you feel that the people working here genuinely care about their guests and take pride in what they do. That feeling cannot be created through beautiful interiors alone; it comes from the people who bring the hotel to life. Thank you to the entire Hotel Hermitage team for another memorable stay. We are already looking forward to returning in two months. Until then, see you soon!

I came here with my fiance and we were paying premium prices for a busy weekend. The first room they took us to had an extremely strong bad scent. The woman escorting us to the room agreed and took us to another room that was much better. Then we were told that for breakfast (which we paid more for) if we get there by 10:30 we can still eat. We got there almost just before 10:30 and they were already closed. They let us go to have the leftovers. Everything was covered in flies. The hotel itself generally just needs some upgrading and so does the breakfast. The service was good and boujema and the staff was helpful which is the only reason I gave two stars instead of one star purely for the staff.

Very good service—especially from Giuseppe, who assisted us with great competence and friendliness.

My husband and I were celebrating my birthday, retirement from state service, and my new career, in the SOF, and spent 2 weeks enjoying this beautiful area. The highlight was Monaco, and this hotel was one of the main reasons why! I felt fully embraced, seen, and loved by all we encountered! We have traveled around the world, and have had many amazing and unique experiences, but I have never felt so at home and welcome! This hotel is beautiful, filled with art, history, architecture, wonderful service, fabulous food, and a relaxing, peaceful ambience. We especially loved the blue pottery/scuIptures by the elevators! We originally considered Hotel de Paris, but thought HH would be the better fit for our personalities, and we were so right! While their sister hotel may be more well known, I would say HH whispers, while HDP shouts. If loud music and a clubbing see and be seen atmosphere is not your style, if you prefer quiet elegance, luxury and excellent service, you’ve come to the right place. Things we adored and greatly miss - our fabulous room with plush bedding, roomy sitting area, our wonderful welcome treats and notes, the lovely bathroom (I wish I still had my HH slippers at home, they were the best ones of our trip, but sadly no room in our luggage - actually had to purchase a piece at Hermes to fit what we had already acquired on our trip), morning coffee on our balcony, watching the sun rise over the harbor and the little birds swarming far above. The amazing breakfast buffet - one of the best we’ve had. The make your own crepe station is an excellent idea (my favorite is the Nutella). The only thing I might suggest is adding a make your own mimosas station with passion fruit juice/syrup which we had in our lovely hotel in cap ferrat. We loved the new bar Gustave - so very elegant, I felt like we were in Gatsby! Every restaurant we dined in was delicious and lovely, and the service was wonderful. We loved how attentive the doormen were, and thoroughly enjoyed the beach club and the Perrier Jouet garden nearby. The hotel is located perfectly - you are near the action (ie shops, restaurants, clubs, casino) and can walk to and from, but are discretely removed so that the noise is never an issue, nor the crowds. I was on the verge of tears on departure day, waiting for my husband to come down to the lobby with the bellman and our luggage, when the hotel manager approached me, gave me his card, and inquired about our stay. This, above all, demonstrates the level of excellence and customer service this hotel practices.

Good afternoon, I have had a terribly unpleasant experience involving your hotel. I sincerely hope for your understanding and that you will take action. I have extensive experience with high-end hotels—including yours—but this is the first time I have encountered such treatment; it made me want to leave the hotel immediately and never return. A friend and I arrived for breakfast and waited about an hour for someone to attend to us. I tried calling out to various waiters multiple times, but no one would come over. I should clarify that we didn't even want a full meal; we just wanted coffee. I watched as they served others while pretending not to see us. The final straw was seeing them take orders and fully serve tables that had arrived after us. I stood up and politely asked them to take our order. They hadn't even set our table. Then, they brought out a coffee that was only half-full; my friend actually started laughing because it looked so ridiculous and shameful. I drink coffee every day and know exactly what it should look like. I am absolutely certain this was done out of spite. In my anger and confusion, I forgot to take a photo of it for you. I asked for a proper coffee, but after waiting another half-hour, there was still no coffee. I had to get up again! Yet, no one would listen to me. I have never felt so humiliated; other hotel guests were even turning around, confused about what was happening. In the end, I never got my coffee or even had my order taken; we were forced to leave without having breakfast. I urge you to take this matter seriously. If I could, I would check out of the hotel today, but my flight is tomorrow. My morning and day have been ruined because of your waiters, and it is truly disheartening. They are likely delighted that I left breakfast, but I do not want to let this slide.