Fairmont Le Chateau Montebello

What a cool place to stay! It is a huge log cabin with a very grand lobby - there was often singers performing and there was a lobby bar so you could grab a drink and relax in a comfortable chair. This is an old resort, built in the 30s so there are some amenities that are outdated, but you tend to forgive this because of its charm. The grounds are just beautiful. It was so peaceful sitting on the banks or the Ottawa River. We ate at the outdoor BBQ and although expensive, it was a great experience and tasty food. There is a lobby dog named Victor who visits during the week and he was lovely. Every hotel should have a lobby dog. Also something I was nervous about was being treated rudely for not speaking French, but every employee was outstanding with their customer service and they were all bilingual. They greet you with "bonjour/hello" and as soon as you say hello they switch to English no problem. The town is very easily accessible through the lovely path through the woods, not a ton to see there but some good restaurants (especially the bistro) and the chocolate store had delicious chocolate - highly recommend! Be sure to check out Parc Omega while there too - well worth it! I was on a mission to find a great authentic Quebec Poutine, and I found it through room service! It was delicious! Breakfast was included in our package and was high above typical hotel breakfast buffet offerings! Overall a wonderful stay. I have only two things I would suggest improving - the elevator needs some TLC as it's very aged and scuffed up and it's one of the first things you see on your way to your room. Also the shower was very small and the tub beside it seemed like a waste of space - bathrooms could be updated. But overall a great time!

What a wonderful experience!! The hotel itself is showing its age; but it's part of the charm. So many activities to do in the summer for kids - and all the activities are included. A perfect getaway for a family with active kids.

We recently stayed at Fairmont Château Montebello as a family and overall enjoyed the beautiful setting and unique log-cabin charm. The property has a lot of character and offers a great range of activities, especially for families with kids. That said, there are areas that could use improvement. The rooms, while cozy, felt very dated and are in need of an update, especially considering the price point. Service was hit or miss. Our room attendant didn’t get to our room until late in the day and seemed quite disengaged—at one point we noticed her outside on her phone rather than attending to rooms. Most disappointing, though, was our experience with the activities attendant. He was stationed at both the bike and boat rental areas and was consistently unfriendly and borderline rude. He acted as if helping us was a burden, rarely made eye contact, and didn’t respond when we thanked him. It genuinely felt like we were inconveniencing him by simply participating in activities the hotel offers. We also had an issue with food allergy cross-contamination on our first night, which was concerning. Thankfully, a manager followed up and our dinner the following evening was much better. We did enjoy our stay, but with some staff training and room refreshes, the experience could be significantly improved.

The rooms are outdated, dirty and noisy. The food is medicocre at best. The staff do the best they can, so compliments to them - but they don’t get a lot to work with. They have a beautiful waterfront, but don’t use it. The centre hall is gorgeous but raises expectations for the rest - and that falls short. The worst was the ‘turn-down’ service. ‘You are not on my list’ Sorry Fairmont, for what you pretend to be, this cannot be

The hotel itself and grounds are stunning. It's expensive to stay here. We paid almost $500/night for the cheapest room. You are definitely paying for the experience with the grounds and the hotel (lobby, atmosphere, etc) instead of fancy rooms. Our room was on the second floor in the Champlain wing. It was located near a utility room and was very loud and sometimes we would feel vibrations in the room. It has a rustic feel like the rest of the hotel. I've definitely stayed in much nicer rooms for cheaper prices. I can sleep through anything so the noise didn't bother me much when I was sleeping. The air conditioning worked great too as it was an extremely hot day - 40C. We had the buffet breakfast at the restaurant and it was pricey but really good.