Half Moon

This was my third stay at the hotel, and while there are some positives worth noting, the overall service experience left us disappointed and made our stay far less enjoyable than it should have been. On the positive side, the hotel itself is beautiful. The location is excellent, the grounds are spacious, and the pools and common areas are well designed. A few members of the staff—particularly some of the wait staff—delivered outstanding service, going out of their way to be kind, attentive, and professional. Those moments of excellence stood out and made a real difference. Unfortunately, the overall service fell well below expectations. The check-in process set the tone: the staff member who assisted us was neither warm nor welcoming, and instead came across as curt, argumentative, and even hostile. She refused to honor the AmEx Fine Hotels & Resorts benefits that were clearly included with our reservation, despite my providing proof and a receipt. Rather than resolving the issue, she insisted I contact American Express directly—even though I was out of the country—an unreasonable expectation for a returning guest. The way she handled the situation, and her dismissive attitude when I asked about the room upgrade, was a poor start to our stay. Other service gaps continued throughout. Some restaurant staff were polite and professional, but others seemed uninterested, unfriendly, or only became attentive after receiving a tip. At times, it felt like service was based on a quid pro quo rather than genuine hospitality, which is not the experience you expect at a property of this caliber. The room assignment also created challenges. We were placed at one far end of the resort, nearly half a mile from the only open pool. With two children, this was difficult to manage. After requesting a closer room, we were moved—but only three buildings closer—leaving the pool still a significant distance away. To make matters worse, the beach near our room was not maintained to the same standard as the beaches closer to the center of the resort, further diminishing the experience. Lastly, while the food was good, it was very expensive for the quality and portion sizes. Overall, the amenities and a few exceptional staff members prevented this from being a truly terrible stay. But the disappointing service—not just unfriendly, but at times outright rude—overshadowed what should have been an enjoyable return visit.

Great facilities, great service! All the staff was very helpful and the restaurants on property had excellent food! Property also has a great beach!

This was my first time at Half Moon, and I was hoping for a relaxing and bespoke experience. My family and I had exactly that - and so much more. Everything and everyone made us feel at home. I traveled with my sister, my son, and daughter. From check-in and the detailed property tour we received from Corey - he was beyond kind to my son and made sure to call him by his name - to the helpful assistance at check-out with O'Brien, this ranks as one of the best hotel stays I've had in a while, and I visit Jamaica every year. The attention to detail is what made all the difference. Special shout-out to Mr. Dean and Kenisha at the pool - you both made it an unforgettable experience for our family. We even received a complimentary cake to celebrate my sister's birthday. We will definitely be back!

Our family vacation was truly a memorable one. This was due to the exemplary service we received at Half Moon Resort in Montego Bay, Jamaica. We travelled with two small children who also attended the Children's Village. They asked to go daily and in my opinion, this is a testament to the treatment and activities provided by the staff there. The staff at Half Moon beginning with our Concierge Carol, Reservationist Eulette, Bell persons Wayne, Arrondo and Shannon, Servers Tashauna, Linval and Onelcia and a host of other staff made sure every detail was attended to. We are repeat customers because this has become our "spot". As is said in Jamaica, "Half Moon and it's wonderful staff Big Up Yuhself"!

I had the most magical weekend at Half Moon. From the staff, to the rooms, to the ambiance, I was truly blown away. Alesha so patiently helped my partner with making our reservations and the magic started there. At check-in, Stacy-Ann was the absolute best. Ten, our Bell hop truly made our stay exceptional. He went above and beyond to ensure we enjoyed our stay. Pauline at North Pointe was truly spectacular. All the staff was amazing, from the Landscapers, to the Security Guards. You all helped to make our stay a memorable one. Thank you!