Hilton Rose Hall Resort & Spa

As Diamond members and returning guests (our third visit to this property), we were unfortunately disappointed with our recent stay at Hilton Rose Hall. Our experience started off on the wrong foot—we arrived early and were told we'd receive a text when our room was ready. That never happened. We had to return to the front desk ourselves to get our room keys. While we typically receive an upgrade as Diamond members, that didn’t appear to be the case this time. Our room looked out over a parking lot and the top of the kids' play area—not quite the Caribbean view we’d hoped for. The food was hit or miss. The breakfast buffet lacked variety, and by day three, we were eager for another option—unfortunately, none exist. The Coffee Shop was a highlight. Great coffee, a small assortment of pastries, muffins, and fruit cups in the morning, and a fun stop for ice cream in the evenings. That said, I wish there were better utensil options. I understand the importance of being environmentally friendly, but the wooden forks and spoons made it tough to enjoy things like salad or anything that needed real cutting or scooping. Dinner varied by venue. Moonstone and Seaside Grill were both solid experiences. Good food overall, and a nice change of pace from the buffet. However, when my husband asked to order a third entrée to share, the server responded with, “Only if you can eat it,” which felt unnecessarily dismissive. Three Palms was the biggest letdown—the steak had an odd texture and taste, and we ended up heading back to the buffet afterward. On the other hand, the Rum Factory had a great vibe and solid food. Drinks across the resort were overly sweet and fruity—fun at first, but it got old quickly. That said, I was thrilled they got my Aperol Spritz just right. The spa experience was also unusual. I was asked to sign and provide a tip before the service began, which felt awkward and frankly out of the ordinary. Entertainment in the evenings was just okay—we’ve experienced much better at other resorts. The pool areas were generally well maintained, but the lazy river was a different story. There were dirty cups left along the edges, and I personally removed a few from the water itself. While the overall experience didn’t live up to our past visits, we do want to give a special shout-out to Skeita, Nakeshia, and Tian—they were absolutely amazing and made our stay more enjoyable with their warmth and service. Hilton Rose Hall still has potential, but unfortunately this stay missed the mark. We hope to see improvements before we consider returning again.

Hi good day, I was there for my mothers day and also to surprise my sister and family who were there on their regular trip as well from Canada. I left with tears and a bad taste of poor service which is unusual for me. I always receive good treatment but was obviously sterotyped on that weekend. I visit at least twice per year as i strongly believe in supporting our local industry. Upon checkout i was told as usual that we are able to stay on property for as long as we are ready to leave. My kids went to the coffee shop and was told that they couldnt get anything after 1pm. I went back to the front desk to enquire as this was not stated to me before and did not want the same embarrassment at the buffet. First of all the clerk herself was shocked but she went to enquire and then she proceeded to ask if i was apart of a group. I told her no but she said i am not able to have lunch and would have to leave the property. I think this is rude as i was not aware of these new rules or else i would have eaten lunch as we had a long journey ahead with two kids. I was also told it was just for the day which i found startling as it seems it was geared specifically to residents. I have been visiting this hotel since wynham days and its my favorite as i find after staying here i am more relaxed and the kids love it here but will have to think twice when making future vacation plans.

So let me start by saying a majority of the hotel staff are fantastic. They are helpful and polite and seem to really care about you having a good time. The grounds are beautiful and there is plenty to do for children although we didn’t have any in our party. The buffet food has been AMAZING. We have not had any issues with people hogging pool chairs or floaty rings on either the water park pool or quieter pool, although we are not here at peak season. I do think that cleaning around the pool side could be better as guests tend to take their drinks with them around the lazy river and then leave the cups everywhere. A couple of times I’ve had to dodge a spilt sticky drink on the side of the pool. Housekeeping come daily. And restock complementary drinks in your fridge as well as cleaning. The rooms were ok but they are tired. We also notice that the cleaning staff do a basic job. They basically make the bed, don’t change the sheets and give you some new towels. We were here for about 10 days and our sheets were only change 3 times. We have a balcony view that looks over the golf course and the see and it is simply breath taking! We had an issue with noise in our first room as we were placed on the 2nd floor by some kind of generator and there would be a loud banging in the early hours every night. We requested to be moved and without argument they moved us at 2am and were kind and courteous and helped us with our bags 2nd issue - we had ordered a birthday package for a cabana. We were told it would be ready at 1pm, we waited and chased it up and by 2.30pm they called us to tell us they didn’t even have the special dietary item required. However the hotel staff refunded us no problem and the guest services manager Shakira was fantastic and offered us a complementary alternative for the poor experience. Be aware the walls are PAPER thin. I am currently writing this at 4.50 am, wide awake as I can hear the neighbour who obviously forget their cpap, snoring very loudly. BRING EAR PLUGS! They do have a shop on site that sells a few convenience items and souvenirs - so I’ll be off there soon to get some. I’m not sure much can be done about this as the rooms all seem to have adjoining doors and so the walls and doors are thin by design. And my last issue but only a minor annoyance, someone is obviously smoking weed in there hotel room because our whole room stinks of it and it’s coming through the vents! Our family on a different floor also had this issues. Now it’s Jamaica and you can’t escape it! But honestly in the hotel rooms? There are balcony’s in all the rooms if people wanted to smoke…just gross. We are here for another week and I have no doubt we will continue to enjoy our stay despite these minor issues

My family was stereo-typed because we are Jamaicans, we didn't get any favorable rates on booking nor did we get freebies. We got there are a lot of Jamaican on property today so you have to leave as we were checking out, I asked what's the issue, the response was too much Jamaicans here today. the front desk rep were confused or reluctant in their response as it seems this was new to them. I was so hurt, My family and I will never return. REALLY SAD PEOPLE COME TO YOUR COUNTRY AND SHOW NO REGARDS FOR YOU !!!!. TERRIBLE

Overall a pleasant experience with my family during a week long stay. Check in was straightforward , however the receptionist did not provide sufficient detail about food allergy processes to ensure my daughter remained well, after a brief chat with GM and Jean & Dion who apologised and made good on their commitment to accommodate any food allergies. Rooms were clean and tidy and the bed provided the most comfortable sleep in a long time. Throughout the stay all staff were professional and courteous although Jamaica time did kick in now and then. Amenities were enough to entertain a diverse party of six and I could locate quiet spots away from the loud music. This is a good place for relaxing doing very little for a short time but can feel sandy after a week