Hilton Rose Hall Resort & Spa

We booked this hotel through a southwest airlines vacation. First, the southwest flight from Jamaica to the US was a terrible mess, but ill discuss that later. The hotel. It was a nice hotel. It was recently a Hilton property and was recently taken over by hyatt. It still had Hilton branded linens and signage. We had all inclusive. All drinks including alcohol were included and flowing freely. There was a refrigerator in our room and it was restocked each day. The refrigerator even had beer in it. Also, we had different chips and they were restocked each day as well. Our housekeeper rosalee did a great job. We tipped her each day. They have several restaurants on the resort. The best in our opinion was rum Factory. They have a lazy river and water slide for kids. They have a buffet that serves breakfast, lunch and dinner that had a lot of variety. There was also a coffee shop that had coffee tea, pasties, sandwiches and ice cream in the afternoon and evening. It was a great option if you don't want to go to the buffet. I will say that in the restaurant, the portion s were huge. I think they do that for their American customers. The staff was helpful. Keree Ann with playa was very helpful and persistent, although we did not use her services. There was nightly live entertainment and a DJ. There were vendors on the property if you want souvenirs. there were cabs if you chose to go off property. The beach was fabulous. There were enough lounges that no one had to pull up right next to you.

We arrived at Dreams Rose Hall Montego Bay on a Saturday afternoon around 2 p.m. Preston warmly greeted us and provided us with refreshments for our party. Upon reaching the check-in counter, we were greeted by Yoland, who diligently worked to find two rooms for us and our kids that could connect. At the time, only one of our rooms was ready for immediate check-in, with the second expected to be ready by 4 p.m. After checking in and changing, we headed to the main pool, which was lively with a DJ playing music and filled with men and women in thongs and other scantily clad bathing suits. While my children are 15 and 19, I wasn’t too concerned, but the family-friendly atmosphere I had expected was not the case. To me, this was the first indication that the resort was struggling with its identity. We considered transferring to another resort, but after a long day of travel, we decided to deal with it the following day. The next day, it became evident that either the resort had sold day passes to a cruise line or had hosted an event or themed party the previous day. The atmosphere had returned to a more subdued state almost overnight. We tried 5 restaurants during our stay: - Rum Factory: 3 out of 5 - Buffet: 2 out of 5 (Haitian-themed night and for breakfast on most mornings) - Mangoes (Mexican): 4 out of 5 - Jerk Hut: 5 out of 5 - 3 Palms (an additional $49 per person): 3 out of 5 The food here is mediocre at best. The buffet is typical fare, and the restaurants are pretty basic. As you’d expect for an entry to mid-level all-inclusive, the food is what you’d expect. We enjoyed the coffee shop, which offered more than coffee; it also offered quick bites such as sandwiches , baked goods, and ice cream every day until 9:30 p.m. On one day, we rented a cabana by the main pool, and Rhoan and Hernan were absolutely wonderful. They catered to our every need throughout the day with a smile on their faces. They were so attentive and they would go out of their way to help us with anything we asked. The facilities are mixed bag. Some parts of the hotel have held up well through the years, while others are just plain dingy. For example, the hallways are dark, outdated, and showing their age. The hotel has installed air fresheners in the hallways to make them smell better, and I would say they’re working for the most part. As for the rooms, they’re equally outdated and worn, but clean. The shower heads have low water pressure, but the AC works well. The main pool and the water park pool were well-kept and clean. However, the water park pool has been damaged and shows signs of being poorly patched up, cracks, mold, and missing pool tiles which have fallen over time. The service at this property is what truly sets it apart. We were very pleased with the friendly and hospitable staff. An extra special shoutout goes to the chefs and food service staff for being so mindful of food allergies. In our case, one of my sons has a severe tree nut/peanut allergy. On Jamaica buffet night, I spoke to the head chef, who walked me through each offering and its ingredients. This was a huge help! On Haitian buffet night, the chef wasn’t comfortable with what had been fried in the fryer throughout the day and went into the kitchen to prepare my son his own meal, which consisted of a chicken breast and rice. This was also very much appreciated. One evening, we ordered room service, which had a $10 charge for delivery, but it took over 45 minutes for a pizza and a drink. In summary, our initial encounter with Dreams Rose Hall was disappointing, and we will not be returning. While the service was excellent, we believe our family has outgrown all-inclusive resorts of this type and is seeking a more elevated experience with better facilities, food quality and options. Despite the service, the resort struggles to compete with the many other resorts in Jamaica in terms of value for money. I wouldn’t pay $400-500 a night for this property had I to do it again. In fact, when comparing the cost of Dreams Rose Hall for our family of 4 (2 rooms, inclusive of flights) to a non-inclusive resort like the SLS Baha Mar in the Bahamas, which offered a similar overall price, Dreams Rose Hall fell far short in terms quality of food, dining options, and overall facilities and property. We sincerely wish Hyatt the best of luck in their endeavor to transform this newly acquired property into a formidable competitor in the Jamaican market.

Wow, what an amazing holiday. My Wife and myself have just spent two weeks at this resort. Cannot honestly not find a fault. The pool, lazy river, spacious white sandy beach, give you an array of options of chilling and having fun. We used the free sailing a couple of times and the gentlemen who took us out on the water were very chatty and friendly. We had a lovely room with partial sea view aswell as the resort and mountains. Food was of a very good quality, and plenty of choice. Best of all was the jerk hut during the day. No issues getting a sun bed whatever time you surfaced, and they were quality and comfy. The coffee and snacks bar was amazing, and was our daily visit after breakfast and when we finished in the sun for the day. Beach was cleared of any sea grass on regular basis and sea was warm and beautiful. Room was nice, comfy bed, big tv, and air con was very nice. Nightly entertainment was varied and mostly very entertaining( that was only personal choice). Finally the staff and Jamaican people were lovely and friendly, and nothing was too much trouble. Definitely will be returning to Jamaica, with so much more to see.

Hotel is not the same since it has changed ownership from Hilton to Haytt recently. The place feel more like a 18-30 club than a family hotel

I’m giving the resort an all around review of excellent. There were some areas that could use improvement but the employees saved the day. There was a few in particular that really stood out! I had an amazing vacation at Dream Rose Hall, and I want to give a special shout-out to Lenardo from the housekeeping department! He's a very hard-working young man who always had a smile and was ready to assist my family and me, no matter where he was working during our stay. I really admire his dedication and positive attitude. Keep up the excellent work! The staff truly saved the day!