Hilton Rose Hall Resort & Spa

This hotel is ok with some good points and some not so good. It is in transition after being the Hilton Rose Hall for many years, it is now the Dreams Rose Hall by Hyatt and this occurred about two weeks ago so perhaps this might explain some of the issues. Let’s start with the good points:- The staff are amazing. The entertainment crew are top drawer and keep people involved. The pool side waiters (especially Aston and Nathan) are very attentive and Sebastian the Omelette chef for breakfast in Fresh, also superb. The Rum Factory restaurant is pretty good as was Mangoes for lunch and dinner (although it only opened 2 nights during our stay) and the Jerk Hut had great Jerk Chicken & Pork. Additionally, the ice cream and cakes in the coffee shop were great. Now the not so good:- The room was very small (especially the bathroom) and we had numerous issues with the air conditioning. The general feel of the room was very dated and in desperate need of updating. The lunches and dinners in the Fresh self service were pretty bland and unexciting but I think this is the case for most self service offerings. The bar service, whilst the staff were friendly, was extremely inconsistent with no two drinks tasting the same. The 3 Palms Steakhouse was quite nice with reasonable food but honestly is not worth the $49 USD surcharge. Now to the diabolically bad:- The Seaside Grill sounds like a great seafood restaurant but inexplicably is an absolutely horrendous Italian restaurant with Pizzas which are worse than any frozen supermarket pizza I’ve ever seen, a calamari and prawn starter that was greasy and overcooked and a Chicken Parmesan which required a hacksaw to cut through. The name and location of this restaurant overlooking the beach and Caribbean Sea cries out to be a seafood speciality restaurant but if it insists on serving Italian food, at least make an effort!!! On the whole, this is an ok All Inclusive hotel. Certainly not the best I’ve stayed in but has so much room for improvement as the location is great and the staff are amazing and I hope that Hyatt bring this place up to the standard it could be. But for now it was a little disappointing.

We visited as a family of four with two teenagers. This resort is what you want to make it. If you want quiet and zen, you can find that. If you want loud and active, it’s there. It’s a big resort. There’s a quiet pool and a boisterous pool. There’s a smaller beach with too many chairs but then there’s a bigger beach that brought me pure peace. The staff is incredible. We planned this trip for my 50th birthday and it checked all of the boxes. The overall vibe was exactly what we were looking for and the staff was friendly and accommodating. Food and drinks were plentiful. Seek out what you want and you will find.

The resort is really nice. I had a room where I could see the sunrise every morning and that was so relaxing and refreshing. Staff are excellent and empathetic making sure all your needs are met. Just being pampered with such a pleasant experience of not having to get up for food or drinks while at the pool and beach was what I needed. My only complaint are cats because I'm allergic and some of the ladies I traveled with are fearful of cats. If the cats can be removed that would be excellent. We spoke with other travelers that transportation picked up from other resorts and they stated that their resort didnt have cats. Hopefully the new owners will have the cats removed.

This hotel is getting run down to the point where it is dangerous. Water slides worn so badly they are abrasive Pool bar broken with rusty screws sticking out Furniture in buffet dining area falling apart Light fitting coming off the walls black mould forming on wall Housekeeping - gamble if it will get done at all or maybe they make beds and leave no towels with a 45 minute wait for some to turn up. this hotel needs some serious overhaul work - so until that's done, I'd avoid it

I had a wonderful week at Hilton rose hotel the rooms were lovely food just the best but most of all the hard working staff who were the most friendliest and most helpful I h ave come across on any of my holidays I did not want to leave and hope to go back 🏝