Hilton Rose Hall Resort & Spa

Unbeknownst to my friend and travel companion, Hyatt now owns this place called a resort. A total disaster and staff isn't accommodating at all. The bare minimum here. Totally disappointed with the food. The rooms are definitely outdated, not to mention our AC in our room wasn't working when we got there. Everything shuts down early, and it's like a ghost town. If you can change your reservations do so now because this building is going to undergo major renovations so they are not trying to add anything worth having a memorable stay! Stay away!!!

Hotel is old and worn down. Not great food options. Very limited variety for dinner. If you specifically do not like Jamaican food, you will not have many other options. I traveled with my son and another family. Everyone was disappointed in the food. Customer service class a 5/10. Needs major improvement.

We had an amazing time on our family vacation, there’s certainly something for everyone - food / activity/ entertainment wise. All staff were possibly the friendliest we’ve met, however we travelled with our baby (10 months old) so this could be why as she had a lot of attention from everyone (which we loved for her because so many people lit up when they saw her and interacted with her!) The hotel overall is very clean and well maintained, however the communal areas to the rooms, the rooms themselves and the buffet restaurant are a little outdated, there also seems to be a strange/unpleasant smell near the fitness centre - aside from that all facilities and areas that we visited were wonderful, you can tell a lot of time has been taken in maintaining the lobby, pools, cafe & beach. The Jerk Hut was our favourite and the jerk cannot be matched by anyone - but they can try :)

I recently attended a wedding at this resort. While the wedding coordinator fulfilled her responsibilities professionally and the guest rooms were adequate, my overall experience was disappointing due to a significant health concern. Unfortunately, seven members of our wedding party, including the groom, experienced symptoms of food poisoning after dining at one of the resort’s restaurants. As a result, the wedding reception had to be cut short, and our stay was severely impacted. Of the five to six days we spent at the resort, only two were relatively enjoyable. The issue was reported promptly; however, the response from management was underwhelming. Aside from filing paperwork, no meaningful follow-up or action was taken. I was offered the opportunity to speak with a manager—ironically, as I was on my way to the airport. By that point, I had already reported the issue and expected it to be addressed earlier, which unfortunately did not occur. This resort was formerly the Hilton Rose Hall, a property once known for its high standards and excellent service. Regrettably, since the change in ownership and branding, the quality has noticeably declined. Based on this experience, I cannot in good conscience recommend this resort to others.

During our stay, we were lucky enough to have Aston as our server at the pool, and he was truly outstanding. He consistently went above and beyond bringing our drinks, food, and anything else we needed, always making sure everything was fresh. I honestly lost count of how many times he brought us ice and water, but he did it all with a smile every single time. Aston was kind, engaging, and incredibly attentive, making us feel completely taken care of. He’s the kind of server who turns a great vacation into an unforgettable one. If you’re at the resort, I can’t recommend Aston enough!