Hilton Rose Hall Resort & Spa

We had an absolutely AMAZING family vacation at this resort! Very clean rooms and hotel areas, fun water park, calm beach, great views of the sunrise, delicious food and fun activities and entertainment.

Sadly, this resort has really gone downhill and really has nothing to do with switching from Hilton to Hyatt as all the same leadership is in place. They are solely responsible for the decline. First, Ingrid, Director of Guest Experience, takes DAYS to reply to email as does her staff which is not "exceptional" service. Leadership does not hold staff accountable either. Resort staff walks by tons of used drink glasses left around the waterpark and doesn't bother to pick them up or clean up. Only 1 out of 4 days did any staff member get in the pool to strain the leaves and bugs out of the pool. Lifeguards are more interested in being on their phone or talking to the ladies rather than taking a moment to pick up trash laying around. The pool side entertainment is NOT family friendly. Daily ass shaking contests were done where girls were grinding the rails of the pool while young kids were swimming. We rented cabanas daily ($115). Each morning, we either had an empty soda bottle or used dental pic laying in our area. There was a long screw coming out of the ledge of the pool bar where you order drinks that was an injury ready to happen. I told staff about it on day one and by day four it was still there. Noone cared. We have been there many times and so sad the leadership of this once amazing resort has allowed this to happen. If they had a team that actually cared about guest experience and attention to detail, it would be amazing.

Overall it was a good experience , its always good when you have friends around you, but this place was not bad. If its for Indians I felt that the staff there was a bit racist but that's how the world works other then that quite a good place. Im not a photos person other wise I would post some aswell.

Roaches in my guest room, broken bathroom door that did not close, several unfriendly staff members, bad housekeeping service with only one wash cloth provided for two people. When this was a Hilton and I was given the red Diamond Member bracelet, my wife and I were treated royally. Now that Hyatt has taken over and I have no points status, all that "love" is gone. This was my birthday getaway for the past 9 years. I will not be returning....ever.

Well we loved this hotel when we visited in 2019 and booked again for 2020 but then the world shut down and we never got round to it. So roll on 2025 we returned. This hotel will always hold special memories as it’s the first Caribbean holiday we took our daughters on and this was probably our last family holiday. As other of said if you want modern fancy hotel this isn’t for you. They do have major plans for a refurb. Although this is a dated property this is kept very clean and tidy, the grounds are so well kept. The rooms are dated mainly the bathrooms but again they are very clean. Food: breakfast good variety for all and enjoyed a fresh omelette and family loved the fact there was hash browns daily. Lunch we mainly had jerk hut amazing! Or mangoes again very good. Evenings we mainly ate in one of the special restaurants. Our first night we tried the rum factory and this was awful we felt really worried this was going to be the food quality but it wasn’t. The seaside grill Italian was our favourite and all the staff that worked there were the best can’t recall their names, but have pics and the manager was also excellent. We really liked the Asian and the butter chicken is delicious, we tried the Mexican once and that was also good. We did go to three palms and really enjoyed our meal there along with the service. Excellent espresso martini. Coffee shop was also a big hit. Staff: never came across any rude or miserable staff wish I could remember names but this one does stick in my mind jodedene macaroni pool server what a lovely lady full of happiness. The ladies at the seaside grill all amazing I have pics of some of them. Beach: was very clean no seaweed but only paddled as forget beach shoes and they was recommended. Entertainment: this was much better than when we came before. Daytime they tended to play loud music around the water park club not my taste of music really. Missed the reggae music. Overall we had a really great stay. Some little improvements I would like to see to make me give 5 stars. Go back to mix music more reggae music and make it more like being in Jamaica. Drinks use reusable beakers rather than plastic cups in day and few more attention to detail with cocktails. Dirty banana you never any fresh bananas to use. Improve the food in the rum factory. Better seating at night some comfy chairs and sofas rathe pr than all hard chairs. I really look forward to seeing how the hotel changes and the improvements Hyatt make, maybe one day we will be back again.