Hilton Rose Hall Resort & Spa

We had a very enjoyable family holiday in rooms 231 and 233. We were here celebrating our son's 21st birthday. Check in was straightforward as we were only two families coming in on an evening flight, Yolande and her colleague were very accommodating. Check out was a lot more time consuming unfortunately due to a mixture of lethargy and volume of guests checking in. Our room was very nice probably the best bed I've slept in along with comfortable pillows! The mini bar was well stocked, the room was always maintained daily to high standards. The only negative would be air con noise in the room but that was something we could put up with. The staff are really hardworking as many other reviewers comment on, Leoniel at the main bar must have a special mention but everyone had a smile on their face's and worked hard. We spent time between the pool in front of the main bar and Fresh restaurant and the "Party Pool" with the lazy river. The entertainment team worked hard to engage everyone around the pool and were quite funny in the way they cajouled and ridiculed some of the guests in order to maximise participation and enjoyment! The pool servers worked really hard to make sure drinks were replenished. We ate breakfast in the Fresh restaurant each morning, so much choice from cereals, fresh fruit and cooked breakfast. I opted for an omelette most mornings cooked to perfection by the chefs. We ate twice at the Moonstone restaurant which served Thai food. This was my personal favourite (Thai green curry) with very attentive staff. The Seaside Restaurant served Italian food and was the most popular (by the queues) and the people regularly waiting there. This was my wife and daughter's favourite restaurant also. The Rum Factory was another popular restaurant and the servers worked hard here. Mangoes restaurant was open throughout the day serving both Mexican style and Jamaican Pattys. We only ate here once during our stay, although the food quality was great service was disappointingly slow and I did have a quiet word with the Manager after we had dined. The Jerk Shack was another highlight where Jerk chicken and pork were served in the day but you had to make sure you got there quick at lunchtime or they would run out?! Well worth a visit. Another family highlight was the coffee house where hot and cold coffee style drinks were on offer, pastries,muffins, pattys (lunchtime), sandwiches and wraps and ice cream in the afternoon. I'm sure staff will agree that this is a really popular stop off for both them and guests? We did two offsite excursions, one to Dunn's River and the other to Negril and Rick's Cafe. These were booked prior to travelling to Jamaica. Overall we would thoroughly recommend this resort and would reiterate that the staff are extremely hardworking and aim to provide a high standard of customer care.

Nice touch on arrival with the cold face towels and drinks, although the room we ordered on our booking was apparently "unavailable" so had to pay $280 to "upgrade", as soon as you're booked in they usher you to a table to try and sell you timeshare/membership. The hotel is clean, there is a mixture of niceness with the staff which can sometimes improve with tips. Food is good with ample choice, However, total lack of communication regarding facilities available, no timings or change of dining venues or closures. Staff were removing umbrellas, belongings and beds while people were swimming in the pool as they were setting up for a barbecue. Poolside service is sporadic, shout out to Jodene, Latisha, Burton and Otannia, they are assets. A major issue is the lack of parasols around the hotel, none on the beach. The main pool has over 100 beds with 19 parasols so unless you want to get badly burned this is not the place for you. Loungers are material so when it rains they are still wet the next morning. No information in the rooms of how to contact reception, order room service or a menu to show the food options. No milk in the rooms for tea/coffee. Mixed feelings on this place and don't think we'll be returning.

We have stayed at the Hilton Rose twice before and are going back on 19th August 2025 for two weeks! Our experiences in the past have always been nothing short of amazing! Great team and cleanliness comes as standard! We first visited in 2015 for my 50th, then two years later for the bosses 50th!!! This trip is for my 60th and my twin boys 21st. We understand the hotel has now been taken over by the Hyatt chain, and whilst we will probably not get all the privileges we did with the Hilton chain eg upgrading system like your beds being turned oved and the towels being replenished in the even (Nice touch), we do hope they have not changed the food quality. We gave our children the choice of many hotels in many countries to choose from and they chose to go back to the Hilton Rose, which also tells you that the youngsters among love it too! The clock is ticking and we just can't wait to go back. I will do a review when we land back in the UK. Anthony & Julie Kirby.

The good, it was nice for an all inclusive with younger kids. Pool and slide were fun and beach was ok. The structure and grounds looked to be pretty well maintained. The bad, We checked in early after our flight, and expected the room not to be ready but were prepared with bathing suits for our kids. We were told they would call or text when the room was ready. After not hearing from anyone we went to the desk and were asked to wait in line at the counter. 1 hour later we were able to speak to someone who told us our room was still not ready. We finally did get a room but it was not the room we purchased through our travel agent. We were told we would be moved the next day and contacted by the manager. We were never contacted by the manager and after day 2 finally just accepted the room for 3 but there was 4 of us. After our agent contacted the manager we were offered a room credit but the inconvenience was not off set. We had paid extra for one of their special dinners with a show ( don’t do it, the show is free for anyone who walks over to the beach. You are just paying for a spiny lobster option and every menu has that). Since we didn’t get our room until dinner, couldn’t shower or change after a day of travel from Maryland prior to dinner.

We've traveled around Europe, India, Africia and the States - butI will not return to Jamaca, in large part because of our experience with staff. We've never been openly resented in this way. It appeared that tourists are resented, for our money and also for our ability/time to take a vacation. I want to be open to their concerns - and so I will not return.