Hilton Rose Hall Resort & Spa

staff are so lovely and the food is amazing had an amazing waiter (paulisha)always bought us drinks and was so helpful 10/10 hotel sunsets are beautiful and the rooms are so big and the pools are very relaxing esp the lazy river where u lay on a floaty.

Orane at the Hilton Rose Hall Resort and Spa was legendary. Great at making us laugh with duck noises. Catching our candid moments.! Couldn't have been a better choice for our big day. The wedding planner Tanisha was very easy going but on point throughout. Making everything easy peasy.

Before our trip, I’ll admit – I was dreading it after reading so many negative reviews. But I’m so happy to say our experience was absolutely wonderful! The service, the staff, and the food were all great. Everyone we encountered was friendly and went out of their way to make our stay enjoyable. Our biggest concern before arrival was the room, especially after some worrying reviews. We stayed in an ocean view room, and other than the shower having a curtain (instead of a glass screen), everything was absolutely fine. The room was spotlessly clean with no sign of mould, and housekeeping did a fantastic job of cleaning and replenishing daily. Plus, the view from our balcony was gorgeous – definitely worth the upgrade! The restaurants were lovely, and we never had to queue long at all. Perhaps those complaining about long waits visited during a busier period, but we had no issues. As a vegetarian, I usually find all-inclusive buffets a bit tricky, but I was genuinely impressed with the variety of options available here. The Indian food in particular was surprisingly delicious, and the head chef went out of his way to cater to my fussy children’s needs. During breakfast, the chef even made sure to clean pans and utensils before preparing our vegetarian omelettes – a thoughtful touch we really appreciated. Now, about the sunbeds – yes, it’s true that people reserve beds early. We ended up heading down before sunrise, but thanks to the time difference compared to home (UK) we were up early anyway, so it wasn’t a big deal for us. The lazy river and water slides were a huge hit with our children – they had the best time! It really made the trip extra special for them. We also took advantage of the Playa Group’s discounts on room upgrades, cabanas, and spa treatments, which helped us save quite a bit. Honestly, we had a fantastic holiday and I’m so glad we didn’t let the negative reviews put us off. If you’re considering Hilton Rose Hall, don’t listen to the terrible reviews – go and experience it for yourself!

Britney gave the best and most friendly service. Attitude was lovely, making sure we were always well. Truly the most remarkable experience of my trip. Thank you so much for being our waitress Britney. Hopefully they give you a raise because you deserve it.

We just got back last week and had a fantastic time. Just a few suggestions to the Resort but we made do. They need more elevators in the 2 Towers. Housekeeping and Maintenance use the same elevator as us. So in the morning going to and from breakfast, then going to the beach it gets a little congested but we managed. Music at night at the Buffet was to way loud for my Husband and I. Our Kids and Grandkids never complained. Same for the Lagoon Pool with the Waterpark music was way to loud. Beware of Float Hogs. There's signs that say if you're not using them, let them float in the water for other people to use. We had numerous people hogging them. We took our own floats but could only use them in the Lazy River. To use the slides you have to use there's. So this is where we had to look for some. We ended up getting in a scuffle with 2 different parties as they were hogging them. We had to call the Lifeguard. He agreed with us. One Family gave them up, the others put the tubes around them and just stood there. Really, how childish. Ceiling Fans could be added to the Outdoor Buffet as well as to the Asian. That is all I have to complain about which really isn't a complaint. Just my opinion. As for the ocean, it's pretty from our balcony but when you get down there not so much. Now for the positive: Buffet was very very good for Breakfast and Dinner. Lots of variety. Asian was ok. I enjoyed my Snapper but nobody else really enjoyed there's. Italian was excellent the first night we went. Second time was awful. We had an Oceanfromt Room. It was perfect for us. I requested a Handicap and none were available in this category. When we got to the room it was perfect for me. Toilet was high, we had a Walk In Shower with a Glass Door and a Bar inside. We believe it was one of the renovated rooms. Our kids had Oceanview and both were happy with there rooms. But they only had shower curtains and low toilets. The whole property is handicap assessible. I really can't fault this Resort. Yes we would go back in a heartbeat. Kids loved it. This was booked for our Family to enjoy and they did. It really is a good Family Resort. In saying that I wouldn't go back just my Husband and I though. I like it quieter.