Jewel Grande Montego Bay Resort & Spa

I visited Jewel Grande on October 23rd for a friend’s 40th birthday celebration, and from the moment we pulled up to the hotel, the experience was nothing short of incredible. The staff greeted us with such warmth, professionalism, and kindness. It immediately set the tone for a wonderful stay. Our room was spotless and had the most breathtaking view imaginable. Every corner of the property offered a stunning view of paradise. We thought we would be leaving before the hurricane, but when all flights were canceled, the hotel and its amazing staff went above and beyond to ensure our safety and comfort. The management and employees moved quickly to put safety measures in place, all while remaining calm, compassionate, and reassuring. They provided us with three hot meals a day, entertainment, and constant support even as they faced their own personal challenges during the storm. Their strength, dedication, and smiles under pressure were truly inspiring. I can’t express enough gratitude for how the staff handled everything. They made a difficult situation feel safe and even comforting. I am praying for every single one of them and their families as they recover and rebuild. The Jamaican people are incredibly resilient, and I know they will rise stronger than ever. I will absolutely be returning to Jewel Grande once they reopen and will recommend this beautiful resort to everyone I know. Thank you, Jewel Grande team you turned what could have been a scary experience into one filled with care, hope, and unforgettable kindness.

I stayed at Jewel Grande for my birthday, and it was absolutely amazing! I had a beautiful one-bedroom oceanfront suite — super spacious, spotless, and with an incredible view. When I arrived, there was a birthday cake and a bottle of Chardonnay waiting for me, which was such a thoughtful surprise. The staff were truly wonderful — friendly, professional, and always willing to help. The food was top-tier, some of the best I’ve had at an all-inclusive resort. What really stood out was how the resort handled Hurricane Melissa. Management moved everyone to a secure building and made sure we were safe and comfortable. They kept the all-inclusive experience going with hot meals, games, movies, and music — even during the storm! I was so grateful for the staff who stayed to take care of us, even while their own homes were at risk. It was my first time in Jamaica, and because of Jewel Grande, it definitely won’t be my last. I’ll 100% be coming back — nowhere else compares! May God bless the staff and the beautiful people of Jamaica 🇯🇲❤️

First couple of days were great but has fallen apart on the next 2 days with 3 to go Beach front villa with own wade pool, had to vacate at 10pm due to internal water in the electrical panel, moved to penthouse on 12th floor where 1/2 the lights don't work stuck in the 60's decor but built in 2010, remodeled in 2016. Staff is great, change that to excellent as always in Jamaica. Buildings are falling apart, paint peeling, can't swim in the 4 ft bay because there is a storm coming 2 days from now, bright sunshine no swell no understanding, food is good in the steakhouse but not in The Pierside, very limited food choices in all the restaurants 2-3 entrees , very limited seating , we are off season and couldn't get into 2 restaurants in seven days, redeeming quality is the buffet is pretty good with great staff, menu changes daily with 30 choices of food and the bar at the main pool is awesome, specifically Maxine. Tipping is not required but we found we got great service and friendship from tipping. Swim up bar closed for major repair ????

This place is simply breathtaking. It had all the amenities anyone could ever ask for in a vacation spot. I had absolutely zero issues with this wonderful place that I was extremely sad I couldn't stay more than a week. I met so many amazing workers. In fact I want to put a shout out to the two girls that done activities they were so much fun! But honestly, what made the trip unforgettable was the server named Marvin. He literally made everyone feel welcomed and made the stay absolutely marvelous. His smiles, his hard work, and his jokes were out of this world. He was there everyday I was except one and I could definitely tell when he was not there. The atmosphere wasn't the same without him. His work ethic is Definitely one to take notice. He made sure all the dirty dishes were picked up in a timely manner and never stopped to make sure everyone had what they needed or wanted. Y'all need more like him lol!

We had a wonderful stay at the Grand in Montego Bay, and one of the real highlights for us was Calvin, the chef at breakfast. He went out of his way each morning to make our son Jack – and the other children too – feel welcome and special. Calvin always had a smile, took the time to chat, and made sure they had exactly the food they liked. His warmth and friendliness made such a difference to our mornings and became a lovely part of our holiday. Thank you, Calvin, for helping make our stay so memorable!