L'AND Vineyards Relais & Chateaux

We stayed for one night and absolutely loved our experience. The hotel grounds are expansive, clean, and beautifully maintained. Check-in was very smooth, Miguel at the front desk was friendly, professional, and took the time to show us around the hotel. He also arranged a late check-out for us, which was perfect! Big thanks to him for both check-in and check-out. In the room, we were welcomed with a personalized bottle of wine, a lovely dessert and fruit bowl, beautiful summer hats, and fresh flowers picked from their own garden. Such thoughtful touches made our stay feel truly special. Breakfast was amazing. There weren’t too many options, but everything offered was of high quality and just the right amount. My boyfriend ordered the Eggs Benedict and said it was one of the best he’s ever had, we highly recommend it! The view from the breakfast area is absolutely dreamy. At check-out, we were gifted a jar of the hotel’s own honey, a lovely and memorable gesture. This is a beautiful, sustainable hotel, and we’re so glad we made the drive from Porto. As for the cons: the property is a bit old. Some of the furniture is scratched and clearly not new. However, the exceptional level of customer service more than made up for that. We truly hope to return!

We stopped here to charge our Tesla and considered booking a stay on our way back as I remebered this place as beautiful last time we chrged here. We had a look and our daughter started checking availability online. As we went inside we met extremely little welcoming behaviour. This is the first time we have ever experienced this at a charging place. A staff member actually stayed by the door to qick us out like we were criminals. We were not welcome to eat in the restaurant and it was even impossible to by winebottles I remember we bought here a few yeahs ago. Extremely rude and primitive. There are plenty of supercharging places at a much higher level that this place. Wonder what they think they are. This is a place to stay away from.

I stayed here for a long weekend with my partner and we both loved the location and the amenities available. The spa treatments, food & wine experiences were very enjoyable. After reading other reviews complaining of the upkeep of the hotel, we had the opposite experience. Our room had no issues and everything worked as it should have. My only complaint of the room is that when they replaced the coffee pods each day, they kept replacing them with decaf pods and not any of the caffeinated ones that we were clearly using. The location and architecture was really beautiful. However, it felt more style than substance. The place lacked soul and personality and I believe a lot of this is down to the service. There seemed to be an abundance of servers, especially around the downstairs restaurant and bar, but none of them seemed to know what they were doing. At lunch times, the most tables they would have to wait on would be 4 max (most of them tables of 2) and there were around 4-5 servers. For that amount of staff for so little tables to serve, you'd think they would be attentive and have an idea of what to do. However, the wait time for a drink would be about 30 minutes and you'd have to flag them down to order anything. I am very patient and don't mind a bit of a wait, but it got to the point by the end of the trip that the mistakes being made and continuous waiting over simple tasks felt like a bit of a joke. They seemed to lack any training or direction. The MAPA restaurant was very good though and the staff there were great! Just one final note - for a hotel that advertises itself as a luxury retreat with a spa & vineyard, they really should make it an adult only hotel. It is not the place for children and yet there were so many young children there, especially around the pool area. I don't mind children, but we booked this trip for a relaxing time and instead were subject to people's loud, excitable children instead.

A modern design hotel set in the countryside surrounded by vineyards. The restaurant and cafe are excellent, and the sommelier is extraordinary. He recommended a bottle of white from the Azores - bright with aromas of the sea, excellent with our fish. Breakfast is bountiful and tasty. You can dine by the lake if the weather is agreeable. The rooms are spacious and comfortable. My theory about the glitch is the architect was fantastic at visual appeal, but had no one on staff expert in practicalities. For example, the curtains in the rooms look great, but if they are closed and you pull them to open them, they come off the railing. The hotel seems to be on the path to solve these items and I’d put it down for the time being as a case of annoyances in paradise.

We had a wonderful stay at L‘AND, the l-shaped suite was excellent and the bed was incredibly comfortable. The location was excellent, only an hour from LIS and the local town/castle is incredibly pretty. I have reviewed the main restaurant separately (wow) but the breakfast was excellent and the spa seemed very good. The only criticism I would have is that the bar was underwhelming, the seats were incredibly soft and service was quite slow. But we plan to come again (hopefully when the weather will be better).