NH Collection Monterrey

Room service took over an hour (even after my son called, I had to go to front desk), never got towels after they cleaned my room (called front desk) but never got them.

NH has been a reliable hotel of choice of ours in different parts of the world. This time it was an unplanned need for hotel accommodations on short notice and in Monterrey, Mexico it was just what we needed.

I have been coming to this hotel for work and the hotel is great for business purpose, as the hotel is located adjacent to a large grocery store, HEB and a small but upper end shopping mall Paseo San Pedro. There are only few hotel staff that can speak English and the ones that can speak English are not that proficient. I am now a Titanium member of the Discovery loyalty program, and the staff does not recognize this status as you check in. This is a significant negative for me, as other royalty programs are pretty good at recognizing your status and it makes you feel welcome. So, I would call this a service inconsistency. Staff are in general, very nice though. They need training by the management. When you go into the room, the room is super spacious. This is a big plus. But then they are equipped with limited drawer for your clothes, and the count of clothes hangers are not consistent throughout the hotel (I have stayed at many different rooms in this hotel) Totaling 50 days at this hotel in the past 12 months now. So, this is another inconsistency that I would love to see improve. Another significant inconsistency is that the internet connection is not always stable or strong enough at certain location of the building, so if you have been given a room that is located in that black spot, you will have problem with internet. One room to reject for this is room 508. This day and age, internet should be consistent and strong in every nook and crannies of the building. Another inconsistency is the cleanliness of the bathroom. As bathrooms are not aerated or sees the sunlight, many bathrooms are infested with mold build up on the wet joins of the shower cubicles in particular. This is one of the most distasteful aspects of this hotel. Along with this problem, the plates and cups from room service is not removed from the corridor fast enough, so the fat cockroaches are seen devouring the leftovers by guests. I have seen one in my room at this current stay in my shower cubicle. I don't want to complain as I don't want to be seen as the guy who complains too often, but future potential guests be aware of what I am writing here.

Excellent business hotel with convenient access to handle all business travel needs. Breakfast is amazing and Maria’s quesadillas make the difference.

The rooms are big and very clean. Each one has an iron and ironing board, which is really convenient. The service was great, and they even let us hang out in the lobby late—very accommodating!