Hotel Omni Mont Royal

We had to change rooms because the toilet wasn’t working, the toilet in the second room didn’t work as well, I left an article of clothing in the first room that I asked them to retrieve… it was never found… all of this and absolutely no acknowledgement or compensation by staff for all the inconvenience. Rooms are old and temperature does not adjust. I have NEVER written a bad review for ANYTHING but this hotel and whomever is running it could not have cared less about their guests!!

Location, location, location! The hotel is perfectly situated within walking distance of everything we wanted to see. The staff were incredibly kind and welcoming, and they surprised my wife with a slice of cheesecake for her birthday upon arrival, which was such a thoughtful gesture. The entrance and lobby were beautifully decorated and very inviting. Our room was spacious and spotlessly clean. I would definitely stay here again on my next visit to Montréal.

Lovely hotel with great staff, good location, clean rooms and comfortable beds and pillows. The problem was the heat and a/c system being controlled at a hotel level. We could only turn off our room heat, not then turn on a/c. So it was 79 degrees in our room at night, even with the tiny window open and it going down to 36 degrees outside at night. There was no air circulation for the window to help enough. Neither my teenager nor I slept well for 4 nights and it was hugely disappointing considering it is a 4.5 star hotel.

Lovely customer service. Fantastic cozy bar. Complimentary water from thw front desk- Very clean- but chipped bathtub. Horrific bed. My 17 year old and I barely slept both nights and even contemplated sleeping on the floor! Coffee maker churned out - lukewarm water

The Omni Mont-Royal completely exceeded my expectations—what started as a simple overnight stay turned into one of the highlights of my trip. The hotel is absolutely stunning, with elegant décor that feels both luxurious and inviting. The hospitality was exceptional from start to finish, and the front desk team was genuinely warm, helpful, and welcoming. And Dante—the hotel’s pet mascot—was easily the star of the show. Such a charming and unexpected touch that made the experience even more memorable. This is exactly the kind of place that makes you want to come back.