Hotel Omni Mont Royal

This is a great hotel. Every staff member was very kind and helpful. They also give out water and apples as part of the stay.

Dear [Hotel Management/Customer Service], I’m writing to express my concern regarding an unfortunate experience during my recent stay. As a first-time guest, I placed full trust in your valet parking service. Unfortunately, that trust was broken when cash belonging to my family was taken from our vehicle. Losing money is never easy, and it’s especially disappointing when it happens in a setting where guests should feel secure. I sincerely hope this incident prompts a review of your valet procedures to ensure that future guests are advised not to leave valuables in their vehicles. I had hoped to share a positive experience, but this situation has left a lasting negative impression. I truly hope appropriate action will be taken regarding this matter. Thank you for your attention.

This is my second stay at the Omni and have been so pleased both times. Spacious rooms, extremely friendly staff, walkable to the Mont-Royal Park, Plateau Mont-Royal neighborhood, Old Town Montreal and dining for all tastes. Asked if we were celebrating anything special and I told them it was my daughter’s 26th birthday. We were surprised with a beautifully presented slice of cheesecake - what a treat! This is above and beyond service. Thank you, Otilia and staff! We also had a most excellent dinner at Le Carre restaurant nearby. If I’m back in Montreal again, this will be where I come!

This is not an adequate hotel for business travelers. The WiFi was so poor, I was dropped from nearly every meeting. I was embarrassed in front of clients—dropped in the middle of presenting. Stay elsewhere as they had no option even to upgrade WiFi for a fee. Stay away if you are a professional who needs to take meetings.

We chose this hotel largely based on reviews, but our experience was a big disappointment. I’m not a complainer; however, our experience with this hotel was horrible. It was apparent that the hotel ownership didn’t feel it was necessary to support the hotel. It was clearly understaffed and had notable deferred maintenance. The WiFi rarely worked. The café was severely understaffed, resulting in extremely long wait times. Despite repeated calls to the front desk, no one picked up. The hotel billed us $900 more than we were quoted (we used mileage). They subsequently fixed this. We don’t blame the staff for these problems. They tried the best they could.