LHotel Montreal

This was a getaway vacation for us and first time in Montreal. Hotel staff was very helpful and friendly. Rooms are very clean and comfortable. Location couldn't be beat as so much was in walkable distance. Breakfast was a little sparce but okay.

The location is great and the flags and giant LOVE sculpture outside the entrance make it easy to locate. We used the valet as we didn't want to drive while in Montreal. The Metro and a prominent bus stop were in walking distance. The staff were all friendly and helpful. The flip side - we had lukewarm water at best in the shower with very little water pressure. One of the faucets leaked, so a pool of water would collect on the sink anytime you washed your hands. And the piece de resistance we had to keep getting our room cards programmed (this happened multiple times). One night after coming in from dinner, I had to go back down 3 times to get the card programmed as it wouldn't work. The staff apologized, of course, and provided me with what I think was the master key for the room (as it had a hole in the top right corner). Nuisances like that, given the amount you pay (we stayed 3 nights), are a detriment. If we were to return to Montreal, I don't think we'd stay here.

Our stay was good overall, except for an unfortunate incident on our last night—May 4th at around 11 PM. Upon our return to the hotel, we requested two bottles of water from the night manager. However, he asked if he could charge them to our room at $2.50 each. We declined and explained that we had requested water on previous nights and were provided bottles at no charge. Unfortunately, the night manager was not friendly and made several condescending remarks, which I have listed below: 1. "If you don’t believe that it’s chargeable, I can show it to you right here." 2. "Whoever gave you the water bottles for free made a mistake." 3. "I stayed at the Hilton and they only gave me one bottled water." 4. "You can complain if you want." I have also stayed in expensive hotels were water was complimentary. We stayed at LHotel for five days and four nights, paying a total of $1,383—an average of $345.75 per night. LHotel is certainly not a budget hotel, and I didn’t even claim the complimentary breakfast (bread, coffee/tea, and juice). The least I expect from a night manager is a courteous explanation if bottled water cannot be provided for free. While I understand that bottled water may be chargeable, the hotel could at least provide a water station for guests. Furthermore, the night manager’s attitude was unacceptable. If he believed a mistake had been made by previous staff, he could have communicated that politely or shown some flexibility, rather than treating us disrespectfully. We appreciate the other staff, they were kind and helpful but this one employee soured our experience.

This hotel has a great location and some amazing art. Most of the staff that I interacted with were nice and helpful. Unfortunately, the rooms the halls the lobby are all in desperate need of an update. While the hotel offers robes for the bathroom, they don’t offer slippers and the carpet in the rooms is pretty gross. All of the furniture is quite old and a lot of it was broken to one degree or another. The heavy towel rack in the bathroom fell off the wall when I was taking down towels for my shower. They did have a mini fridge in the room, which was working once I plugged it back in and the bed was comfortable. Despite the amazing art, I would only call it an adequate place to stay.

Had a great time staying at LHotel this weekend the rooms were beautiful and well kept. We stored our luggage before our check-in time which was great to have since we’d had arrived around noon. My complaint was about ordering cocktails from the bar, a group of ladies ordered dirty martini’s before us and the person working the bar didn’t know how to make one and after it was explained he made it but charged for each individual ingredient. I ordered 2 rum and coke and had to pay for the rum separate and have the can of coke that cost me $35 for 2 small tumblers .. that’s around $17 per drink very high priced! Would definitely stay here again