LHotel Montreal

I was deeply disappointed with my accommodation at L'Hotel Montreal on 3/25/26, and because of my experience, I could not stay another evening and complete my 2-night booking. I was further disappointed to know that the manager wouldn't talk with my American Express representative or me.  I booked this room and hotel specifically for my birthday and because it was a local, art-centered property in Old Montreal. When I first arrived, I was assigned to the wrong type of room (it did not have the separate bath I booked as advertised), and I had to ask twice for the receptionist to check my reservation. I knew there was a difference between the price points of the Presidential king suite I booked and the King suite I was given at first. I had a museum and dinner reservation to get to, so I didn't have a lot of time to fully inspect the new room, but what I noticed was alarming. The first room proved to me that the property is not truly a 4-star establishment (e.g., the low-cost sofa with plastic in-arm cup holders, stained desk, the shabby carpet, and other missed details), but the second, "presidential suite" was in some ways even more of a let down. At $369 CAD per night, the room was less than acceptable. In the "Presidential suite," (room 403) much of the furniture was worn and mismatched: the black faux leather chair and the strange, scuffed movable surface coffee table were some of the worst pieces. The artwork seemed random and not curated (e.g., Norman Rockwell print above the bed featuring a child at the doctor's office with their buttocks exposed, pop art, palm trees, abstract splatter painting, and a Chagall print were just some of the random, non-curated art). I'm not sure if any of the pieces were original, but they did not create a unified aesthetic for the room.  The carpet was shabby and worn. There was a strong mildew odor that I was unsure of at first, but it got worse through the night, and I woke up several times because the pillows were quite lumpy, and in the morning, I had a scratchy throat I'm convinced was from the mildew. There was no free bottled water or filtered water for the room--I didn't even see an ice bucket, but perhaps I missed one. There was no safe to lock my valuables as advertised on the website (there was a safe in the first room). The refrigerator was plugged into a faulty electrical outlet, and, alas, it was not running through the night, so my leftover food was ruined by morning. There was an old boombox from the 2000s, I assume, and an electric fireplace with no instructions. The Nespresso machine was broken--I've used several of these machines so I'm familiar, and I tried several electrical outlets to no avail. Some electrical outlets in the room were broken, but I tested a few that I knew worked and I could never get the Nespresso machine to turn on. Plus, there was only 1 Nespresso pod and 2 of the 3 cups provided would not fit the machine.  The bathroom was nicest part of the room. There was a separate tub and shower. The towel for the floor was worn and tattered. The bath robes were thin and not luxe like you'd expect at a 4-star hotel. Another new towel had another person's long hair strand on it. The travel-sized toiletries were not 4-star quality. I didn't use the shower gel because it had evidence of being already opened.  There was no turn-down service and no slippers. Thankfully, I had my own slippers from a previous hotel and wore them in part because the carpet looked worn.  The keycards were very sensitive, and both of mine demagnetized almost immediately as I carried them with my phone. A worker told me that the phone can demagnitize them after the fact. Another work explained that it would be too expensive to replace the locks and card system. OK, but the front desk staff should tell people this information when they check in.  I did not eat the breakfast, which was 2 pastries and 2 drinks, I believe. In the morning, I was more than ready to leave. I didn't sleep well, and I called American Express first thing.  There's more I can say, but for the money I paid and for the 4-star experience advertised, I was deeply disappointed. What a way to ruin a birthday--and no acknowledgement was made even though this information was a part of my booking--not even a small chocolate! I hate to criticize a small, local business, but this hotel is a 2-star hotel at best. I will say that the young man with a nice moustache I spoke to in the morning seemed empathetic and understanding of my disappointment. So, I thank him for that kindness.  Alas, it seems that my money is gone. And I am writing this from a better hotel a 6-min walk away that costs less per night and is actually a 4-star experience. I'm writing this as a way to provide documentation and feedback on ways to improve and as a way to let others know what to expect. I regret not reading more of this property's reviews.

It was our first time at L'Hotel, but certainly won't be our last. It is in a great location in Old Montreal and easily walkable to most attractions and restaurants. As other reviewers have noted, the property could use some TLC, but somehow the funky vibe seems to overpower it's shortcomings. All the staff are young and very accommodating. We had a great stay there.

The hotel staff were so friendly and helpful. The location is perfect and the hotel was so unique. Love all of the art pieces. 10/10!

Great location, attentive and helpful staff, fun rooms, amazing service. There was an issue with our flight cancellation, and the desk was super accommodating. My new go-to stay in Montreal!

Love the funkiness and ambience of this gem of a hotel. Great staff, beautiful rooms and perfect location. Highly recommended!