Loews Hotel Vogue

Just left a weekend celebrating a birthday at Vogue. What an outstanding property. The rooms are large, comfortable, with excellent beds. Hotel is in a prime location to walk around and explore. However, what made it stick out was the service. Everyone from the valet, to front desk, to bartenders were on point. Service went above and beyond and blew away other high end properties we’ve stayed at. Thanks to all for a great celebratory weekend!

Very disappointing service. This property does not meet American Express Fine Hotels and Resort standards. I am currently working with AMEX travel agents to see if this property gets taken down from the fine hotels and resorts program. Let this be a warning to any diamond and gold members when booking with AMEX FHR program. Arrival & Check-in: On Saturday, Dec 20, the hotel entrance was blocked due to an event, forcing my Uber to drop me off two blocks away with luggage. There was no bell staff available upon arrival. Additionally, no staff wore name tags, making it impossible to identify who was working — very unusual for a supposed luxury hotel. Welcome Amenity: I was promised a welcome amenity, which was only given after I checked out, accompanied by “we forgot.” This is unacceptable and far below luxury service expectations. Fine Hotels Resorts (FHR) & Hilton Honors Benefits Mismanagement: Staff and management demonstrated poor understanding of FHR benefits and Hilton Honors Gold breakfast privileges. I was explicitly told by both restaurant and front desk staff that weekend brunch (served until 3 PM) qualified for the breakfast benefit. At checkout, management refused to remove the brunch charge, incorrectly stating breakfast items were not ordered. I provided official Amex FHR and hotel documentation proving otherwise. Management then attempted to claim I could only use either the Amex breakfast credit or the Hilton Honors benefit — this is false per program terms. After prolonged discussion, the manager acknowledged this error. I was promised a follow-up email and upgrade for my next stay to resolve the issue. Neither occurred. Again, no accountability. They seem to enjoy this immunity process where no staff can be identified. Currency Conversion Issue: The USD $100 FHR credit and breakfast credits were converted at an incorrect rate, resulting in a lower CAD value by over 15-19 basis points. When raised, I was told “too bad.” This reflects a serious lack of integrity. I am failing to understand how 100 US dollars can equal to 125 Canadian dollars. The US dollar to Canadian dollar was never trading at that currency level for years. I attempted to educate the staff this didn't make sense. They advised me to talk to Hilton Honors Program. Follow-up Failure: I would check in again on Dec 22, no upgrades, no notes, no emails were ever sent. Staff again could not identify the manager involved, as no one wears name tags. Overall, this stay was marked by disorganization, misinformation, broken promises, and a lack of accountability. I will be escalating this matter to American Express, as this property does not meet Fine Hotels & Resorts standards. I given property chance to contact me even on the feedback form. No one did. It seems like hotel does not care about standards nor want to have a serious discussion. I will also be escalating this to Hilton Honors. I sincerely hope my next stay would not have this many issues from checking in to fighting over benefits when its literally listed on the paper during check in.

Horrible. I came in to celebrate a birthday and not even one person at the front desk wished us. Furthermore this is the first time ever staying at a hotel of this quality where a small piece of cake or even a card wishing a happy birthday was not placed in my room. Before you think they did not know. We made several birthday dinner reservations through the hotel and they had our passports with them during checkin. Furthermore upon checkout they promised there were no additional charges on my card. A few days later they charged us for parking and the mini bar. We never even parked at the hotel! And never used the mini bar. Seems the hotel is running a bit of a scam! We even confirmed these facts upon checkout but still got charged! The rooms amenities are similar to staying at a Motel 6. They place nothing in the room and expect you to call them constantly for items as simple as soap and lotion. The bottles were close to empty when we checked in. They don't even have smart TV's for a recently renovated hotel and you cannot watch any streaming services. The gym is on the top floor in a room with no windows. Similar to working out in a dungeon. They provided our room past 6 pm and said we would get a great view. What they gave us was a view of a piece of undeveloped land. Overall awful. Don't stay here. Laetitia Bonnet was particularly snooty and promised that our folio was clear upon checkout.

One of the greatest hotel experiences we’ve ever had. But it was all about the staff on this one. Muhammad at the front desk went went above and beyond. After having some technical issues with the room temperature, he was very attentive in finding a solution for us. Turns out that solution was an upgrade to the presidential suite. He didnt have to do this but he made sure we were happy. GIVE MUHAMMAD A RAISE!

Mohammed and Hisham were some of the most professional and excellent concierge people I have come across. They were super knowledgeable and even went above and beyond helping my wife and I with scanning some documents. Will definitely come back to this hotel for the hospitality.