Sofitel Montreal Golden Mile Hotel

A Montreal landmark that had always been a top hotel, has undergone a major renovation, and the result is a pleasure to behold. The property has done an excellent job, modernizing what was beginning to age. The lobby and my room look like they belong in this decade. And the food and service in Renoir, as always, was exemplary. No hesitation in continuously returning to the Sofitel Golden Mile.

We had a wonderful stay until our very last day. The service was excellent, the beds were super comfy and hotel itself has been nicely renovated. My sons and I fled to the Sofitel after being at a different hotel in the area that had significant cleanliness issues. The Sofitel became our haven until the last day when we decided to eat breakfast at the hotel restaurant. The service was incredibly slow and we waited over 30 minutes for our food. My 10 year old sipped slowly on his glass of cranberry juice and the glass literally cracked in his mouth! There were shards everywhere and one shard scratched his face and blood was on his face. I quickly got the glass away from him and beckoned a person over who looked Ike the manager. I told him what had happened, asked him to take the glass away and showed him my son's cut face! He said sorry that happened, I will get you a wet towel. He took the broken glass away and returned with a wet cocktail napkin. He then simply left! No offer to get him another glass of juice, no asking if he was ok, no offer to check the area for shards, simply walked away. I was appalled! Our waiter eventually showed up and I explained to him what happened. I asked him to get my son another cup of juice. He said, so sorry that this happened. By this point, I had lost my appetite as had my son. They took away our full plates of food and presented me with the bill! It was so very callous. I left completely shaken and shocked that any hotel could treat an injured guest this way but particularly a hotel that bills itself as a luxury brand. My son's face still has a cut on it and no one has even cared enough to inquire as to his well-being. So very disappointed in the Sofitel.

An exceptional stay at Sofitel Québec. The service was outstanding, with friendly and attentive staff. The room was elegant, comfortable, and well-equipped. The location is perfect for exploring the city. A true moment of luxury and relaxation. Highly recommended.

Now that the Sofitel has been renovated, it is a pleasant hotel, without being over the top. Elegant lobby, friendly service throughout and great location in downtown Montreal. The room was spacious, as was the bathroom, with all you need. Good sound insulation. The bar is nice with possibility to have a light meal, as long as the music isn't too loud. The equally refurbished restaurant serves as the breakfast venu, as well as for dinner. Breakfast is excellent (for dinner at this restaurant, see my separate review). We were there for 5 nights during the Formula 1 Grand Prix weekend, so prices were very much on the high side, but that was the case at all Montreal hotels at the same time. There was some problem with the room cleaning on one day, but promptly put right.

We usually stay at the Queen Elizabeth when in Montreal but due to an ongoing strike chose the Sofitel Montreal and are so happy that we did. The property itself is beautifully designed and maintained. We booked a junior suite and it was perfect for a couple…lots of space and beautiful views of Mount Royal. What really set the property apart was the customer service from valet to the doorman, the concierge, housekeeping staff , reception staff and the hotel manger. Everyone went out their way to provide the best in customer service that we have seen in our numerous stays at other properties. We will definitely make the Sofitel Montreal our choice in the future. Many thanks to Cristina Gonzalez and her staff!