Fairmont The Queen Elizabeth

We stayed for 1 night in a King room, 1308. The location is excellent if you are using the train. Unfortunately that was about the only good part, check in was awful, the queue was horrendous with only one person on the desk. The room was very small, we struggled with two suitcases so I’d definitely recommend upgrading if you’ve the same, pillows not comfortable at all and annoyingly the curtain had broken so was woken early as it did not fully close. I’d look at other options in the area.

The concierge suggested us upgrading to concierge level to accommodate our early dinner needs and early departure needs. We did and the decision was the right one for us!

My family (2 adults and one teenager) is currently staying here, and we are deeply disappointed, especially given the Fairmont brand's reputation. Our primary issue is with the room size. It is shockingly small and utterly unsuitable for three people. There is simply no room to navigate, store luggage, or have any personal space. The biggest problem was the bed size. We were provided with two double beds, not a queens. (I assumed a hotel of this calibre wouldn’t even have double beds.) This forced my teenager and I to share, and we did not get a single good night's sleep. The bed is far too small for two people; you cannot even roll over without disturbing the other person. Furthermore, the mattresses are very hard and uncomfortable. For a luxury hotel, this standard of bedding is unacceptable. The bathroom is equally cramped. The sink design is poor and splashes water all over the countertop with every use, creating a constant mess. There is not enough space for one person to get ready comfortably, let alone three. While the hotel's public spaces are beautiful and the staff is professional, the room itself feels like a budget hotel, not a Fairmont. We would not recommend this hotel for families or anyone requiring more than the most basic, compact room.

Stayed at the Queen E on Wednesday night as a family of 4 in 2x Queen room and sofa bed. The rate was already very high at $770 for the night with many other cheaper hotels available but we opted for the Queen E. The location is central, valet parking is easy, and the hotel has a good vibe in the lobby area. It can be a busy hotel as they host many events and airline employees. The room we had showed a lot of wear and tear and the sheets were very rough. The cleanliness was also questionable with quite a bit of dust in the room, stains on pillows and cushions, and dust (dead skin?) in the pillows if you hit them. Made us feel a little uncomfortable in the room. The mattresses were firm which was nice and the sofa bed was perfect for my little one. The sofa bed did open onto the queen bed next to it which made access to a 3 drawer storage quite hard. It was as if the sofa bed was an after thought. The food in Roselys breakfast was also very bad. I’m not picky for breakfast at all but felt compelled to call this out. For a Fairmont property I was shocked. I would not go back for any meal as even the room service was sub par other than the charcuterie board. Overall it’s a nice hotel but def not a full 4 star experience. I would not go back at any rate right now unless I hear they get their food and cleanliness together and especially not at the premium rates they charge. Good potential but just not living up to it right now.

We checked in the evening after a long flight from Greenland, trying to take a shower; the soap and shampoo bottles were empty; it took 2 phone calls and 45 minutes to finally get them so we could take a shower and go to sleep. The room was very noisy, turned out the maid has not closed the window behind the curtain; no wonder the A/C did not work well. In the morning tried to use the Nespresso machine, they had about 10 capsules; all used! There was no coffee or tea cup. They had an electric kettle but no tea bags or cups. The bathroom is very tiny with a bathtub which makes no sense, maybe a small child would fit; on the other hand when you take a shower the whole bathroom gets flooded as they have these idiotic half shower doors which keep about half of the water in.