Fairmont The Queen Elizabeth

Fourth Fairmont we’ve stayed in and probably my least favourite. It didn’t have any of the Fairmont charm as it is very much a city hotel very large and a bit soulless. Saying that the staff were exceptionally helpful and friendly. Breakfast was really good really wide range of options at the buffet and the largest and tastiest blackberries I have ever seen! The room was quite small and so was the bathroom but we had a great city view. Small little things let the room down there was a vent missing on the air con and a bulb had gone on the light which you would have expected this to have been checked for such an expensive hotel. When we reported them the maintenance person couldn’t have been more helpful and was utterly charming too! The outside terrace bar was really lovely and we were lucky to be there for one of the nights it opened, our other nights we had to have drinks in the restaurant as there wasn’t really another bar. Similarly there was no quite lounge area to relax and as there were a couple of conferences on the communal areas were exceptionally busy - we had to queue for about 20 mins for breakfast one morning

Excellent, busy, hotel usefully situated above the main station . Wonderful staff, great facilities, especially with Gold. However, make sure you get a room as far away from the lifts as possible! It sounds (and feels) like a freight train in your room 24/7.

The location of the hotel in the René- Lévesque Blvd W is quite convenient to visit ICAO HQs and downtown. Next door in Mansfield St is Mary, Queen of the world Cathedral. Rooms are OK, nothing great to be mentioned. Breakfast layout is quite impressive.

Decent hotel but outdated decor in the rooms. The shower door would not seal and leaked and there was no way to prevent it. We wasted many clean towels each time we took a shower to then have to clean up the water off the floor. It is definitely in need of a redesign as rooms looked like 2005, not 2025. Just painting and better artwork would make all the difference (and a new shower door!). The rooftop bar was excellent as was the coffee shop and market in the lobby. The dark and drab feeling you get starts when you walk off the elevator. It is a combination of lighting and decor that need to be updated. The bed was very comfortable as per Fairmont expectation. It was a quiet room (Jr. Suite) with lots of extra space which we loved. Compared to the Toronto Fairmont which we stayed in the nights before Montreal, it was a big difference. Thee hotel is not as near luxury as Toronto and no where near as grand.

My family and I just returned from our very first trip to Canada. We stayed five nights at Fairmont Tremblant and five nights at Fairmont Queen Elizabeth, choosing the Fairmont brand because of its reputation for excellence. We spent thousands of dollars on this trip and expected professionalism and accountability from a hotel of this caliber. Unfortunately, what happened in Montreal left us extremely disappointed. We entrusted our car to the Indigo valet at Fairmont Queen Elizabeth. About 19 hours later, when I picked it up, the tire pressure alarm went off before I even exited the garage. The tire was rapidly losing air. I pulled over immediately, and multiple Fairmont staff at the entrance saw what appeared to be a deep slash across the sidewall of the tire. Canadian Tire later inspected it and confirmed there was no nail or puncture object - only damage consistent with a cut. We reported this to Indigo and to the hotel manager, who promised Fairmont would be involved in the investigation. Indigo claimed their “very detailed cameras” would show what happened. After weeks of back and forth, Indigo denied responsibility, stating the car was “in perfect condition leaving the garage.” That statement is factually impossible, as the tire was flat and observed by staff right outside the garage at the moment of pickup. Fairmont then sided with Indigo and simply expressed “sympathy,” offering no accountability whatsoever. What is most troubling is not just the damage to the vehicle, but the dismissive way both Indigo and Fairmont handled the situation. A premium hotel chain should not stand behind a partner who fails to take responsibility, nor should they break assurances to a guest who spent significant money and trusted their brand. We expected far better from Fairmont. Unfortunately, this experience overshadowed an otherwise wonderful trip to Canada and has left us questioning whether we would ever stay with this brand again.