Hotel 10

Stayed here for a long weekend in August 2026. The hotel and my room was nice, clean, and modern. The mini fridge unfortunately didn’t work and the shower / tub combo design was odd to me (high tub wall so stepping in and out could be an issue if the floor was wet and the glass door only covered 2/3 or the length of the tub and water still leaked out onto the floor). My room was on the 1st floor ,which was a level above the street level. They provided ear plugs because it can be noisy due to the hotel being close to a number of bars and restaurants. The person working concierge was not friendly nor welcoming when I first tried to check-in a little early. When I eventually checked in, the front desk staff was very pleasant and friendly. The bellhop staff was also great. Location was in a good central location. 20-30 minute walk to Mount Royal, Old Montreal, and the Village.

This is a hotel I’ve stayed at a number of times and it’s just going downhill at a rapid pace. From inattentive , disinterested staff, to a lack shocking of amenities and basic inefficiencies I will not be returning. After checking in and dropping of my bag I wanted a quick bite before heading to a meeting. The bar staff were more interested in chatting to each other than serving a customer. When I did manage to get attention the first few choice I made were not available, ok that happens but it’s not like it was an extensive menu. So some overpriced wings (terrible greasy devoid of any seasoning) and a pint I asked to charge to my room…the response was ‘we can’t do that …’ so I had to ask why. …’we are on different systems because we are a separate business’. Ok it’s not uncommon for hotel restaurants to be contracted out but in general they work on the same P.O.S. Systems for the customer’s convenience. Alright, I’ll put it on my card and handed my Amex ‘We don’t take Amex’ which was strange because that’s the card I used to check in once again a perfunctory ‘well, we don’t take Amex it’s a different system. I would later be told that if I’d ordered via room service I’d have to pay with another card as well, really convenient. One my way back to my room I thought I’d ask ask for some clarification from the Hotel given the curt and vague answer given by the bar server. The fellow on the desk, Nasser, repeated the same answer and when I said well I find it silly that they don’t take the sa,e credit card I used to check in his response was ‘Well, just use a different credit card’…great customer relations. Once I got back to my room I noted it was a little worse for wear, there were no beside electrical outlets just black ‘panels’ screwed into the wall where plugs probably would have been. The I realized there was actually no kind of art or accent on the walls but a couple of screws/hangers where something would obviously hang. Perhaps most striking …not a single bottle of water, not even an overly one for purchase nothing. This is supposed to be a four star hotel. Luckily I remembered on my way back from dinner to stop and the gas station convenience store across the street for a couple of bottles. Breakfast a substandard buffet at $30 a head…pass. Tethered a coffee shop around the corner. In summary what used to be a good, fun and welcoming hotel is rolling down hill quickly. AVOID.

Lovely clean hotel with super friendly and helpful staff. Well priced and in a great location, and the room was huge. We tried the breakfast buffet once and the vegan options were very limited, so wouldn't recommend that for vegan travellers, but otherwise a perfect stay.

2 nights stay after 7 nights cruise, got taxi from train station . Area was studenty so busy with lots of bars and caffès. Staff friendly enough as we checked in, our room was a good size but a little worn and in need of a freshen up especially if it says it’s a 4 star. Downtown modern Montreal was about 10 minutes walk away with old town and vibrant port area a further 10 minutes walk away.

Horrible staff. Horrible hotel. Front desk manager is incompetent . Nasty dirty hotel