The Ritz-Carlton, Montreal

My friends René, Dany and I recently celebrated my 51st birthday during your Afternoon Tea experience at The Palm Court of The Ritz-Carlton, Montreal. We wanted to take a moment to recognize the exceptional service we received throughout our visit. Ariane welcomed us with remarkable grace, patience and warmth. We were probably a little overexcited at first—moving chairs around, eager to settle in and impatient to discover the menu. With genuine kindness and effortless professionalism, she gently guided us into the refined rhythm of the Ritz-Carlton experience, never making us feel uncomfortable, only welcomed. Toward the end of our visit, we had the pleasure of speaking with her about her background in communications and event production. It became clear that excellence in hospitality comes naturally to her, and she represents your establishment beautifully. We would also like to recognize Hugues, whose professionalism stood out when I accidentally spilled my signature Espresso Martini and broke the glass. He responded immediately with calm efficiency and discretion, while continuing to present each course with impeccable precision. Our thanks also go to Dylan, who came over to ensure everything was alright, reassured us with genuine care, and discreetly restored the table so we could simply continue enjoying the afternoon. To complete the adventure, I even forgot my iPhone when leaving the hotel. When we called, your team had already attempted to reach us using the reservation phone number. Upon returning, we were greeted with the same warmth, professionalism and genuine hospitality. What impressed us most was not only the quality of the tea, the food or the beautiful surroundings, but the feeling that every member of your team genuinely cared about creating an exceptional experience. The Ritz-Carlton’s reputation is built on a remarkable heritage, but it is people like Ariane, Hugues, Dylan and the entire team who continue to bring that legacy to life every day. Thank you for making my birthday celebration truly unforgettable. Mr. Platero Demetrio

We were on a trip to celebrate our 50th anniversary, and our honeymoon was a trip to Quebec, so we traveled through Montreal. We had just one night to spend in Montreal and we used Bonvoy points to stay at the Ritz Carlton. The exceptional service provided by each and every member of the staff, beginning with an email from Florence Svoboda, ensured that we had a wonderful visit. I only wish we’d been able to stay longer! When we arrived in our beautiful room we found a bottle of champagne and macarons, plus a congratulatory note from Florence. Even though we had reserved our room using points, I feel like we were treated like guests who had paid for the most expensive room in the hotel. Thank you for a memorable visit and for an example of true hospitality at its best.

One of my top favorite hotels in the world, wish I could give it 6 stars. We stayed here last year and I loved it, so was very happy that we ended up back in Montreal and could stay here again. Service is impeccable, I felt it as soon as we stepped out of the cab. They are just excellent. I booked a junior suite, they upgraded us to a corner. There was a lovely plate of fresh fruit welcoming us to our room. When I had to extend our stay unexpectedly, they handled it smoothly and immediately offered me the same rate, as well as noting that I could still check out on our original schedule if I needed to as I finished sorting out our plans. It’s obvious the entire staff takes enormous pride in this place; the bellman even rode up the elevator with me to finish telling me a story about the history of the hotel. The room was fabulous (I particularly loved having a fireplace, so cosy), the Palm Court restaurant is great, and I only wish I could travel to Montreal more often to stay there again.

this is probably the nicest Ritz we have stayed at. All the staff is very friendly and helpful. The rooms are spotless and everything is in working order. You cant say anything more. Communication from start to finish was excellent. Would stay here again for sure. Thanks Ritz Montreal TEAM!!!!

Stayed here for a weekend and had a good time. The rooms are good but the staff is better. Tea is amazing. Decor is great.