The Ritz-Carlton, Montreal

One of my top favorite hotels in the world, wish I could give it 6 stars. We stayed here last year and I loved it, so was very happy that we ended up back in Montreal and could stay here again. Service is impeccable, I felt it as soon as we stepped out of the cab. They are just excellent. I booked a junior suite, they upgraded us to a corner. There was a lovely plate of fresh fruit welcoming us to our room. When I had to extend our stay unexpectedly, they handled it smoothly and immediately offered me the same rate, as well as noting that I could still check out on our original schedule if I needed to as I finished sorting out our plans. It’s obvious the entire staff takes enormous pride in this place; the bellman even rode up the elevator with me to finish telling me a story about the history of the hotel. The room was fabulous (I particularly loved having a fireplace, so cosy), the Palm Court restaurant is great, and I only wish I could travel to Montreal more often to stay there again.

this is probably the nicest Ritz we have stayed at. All the staff is very friendly and helpful. The rooms are spotless and everything is in working order. You cant say anything more. Communication from start to finish was excellent. Would stay here again for sure. Thanks Ritz Montreal TEAM!!!!

Stayed here for a weekend and had a good time. The rooms are good but the staff is better. Tea is amazing. Decor is great.

We had one of the most uncomfortable and frankly unacceptable experiences I’ve ever had at a hotel—especially at a property that positions itself as luxury. My 15-year-old son and I booked a Saturday night stay at the Ritz-Carlton Montreal at an extremely high rate, specifically because the New York Islanders were staying there. This is something we have done for years as part of our mother-son trips, and it has always been a positive and respectful experience. Upon check-in, the moment staff noticed we were wearing Islanders gear, we were immediately told we were not allowed to engage with or even speak to any players in any way. While we expressed that this was disappointing—given it was the primary reason we chose this hotel—we clearly stated we would respect their policy. What followed was shocking. Despite fully complying, we were then subjected to constant surveillance by two large security guards who followed us throughout the hotel—into the lobby, the gym area, the restaurant, and even near the restrooms—while we simply waited for our room to be ready. At no point did we approach, speak to, or attempt to interact with any players, even when they were in close proximity. The behavior of the security staff was not only excessive, it was intimidating and deeply inappropriate. At one point, we were even told to wait outside in the snow when we re-entered the lobby simply to locate a restroom. My son—who is a minor—was so uncomfortable that he described feeling physically violated by the experience. As a mother, that is completely unacceptable, and we ultimately felt we had no choice but to leave. We were treated not as paying guests, but as suspects—despite doing absolutely nothing wrong. If you are a woman or traveling with children, I would strongly caution you about staying here. For a hotel that prides itself on service and hospitality, this was the exact opposite.

We can’t really put into words, just how sensational our stay here was! Upon arrival the greeting and welcome was amazing, from the gentleman on reception with the beard, and Andre, who showed us round our stunning room. He was a superstar. Max, the concierge, was the standout team member. He made fantastic recommendations, and couldn’t have been more attentive. He’s an absolute credit to the hotel. Anastasia, also organised a super Valentines booking at a wonderful Spanish restaurant, too. The team in the bar were very attentive too, and we enjoyed The Ritz champagne, in wonderful surroundings. From start to finish, just the perfect stay, and every team member was just so friendly. Really wish this hotel was nearer to Manchester, but we will definitely be back, and can’t recommend highly enough. Thank you for a truly memorable stay.