The Ritz-Carlton, Montreal

Gorgeous room and amazing service. Our room actually had a fireplace, which is not common these days, and we really enjoyed it. It was a perfect hotel in a wonderful city. I don't often stay at this brand of hotel- but in this case, it was incredible. People very helpful.

Excellent hotel with helpful staff at check in (especially Juliette). Room large ( 2 queen sized beds in room) and comfortable and amazed with toilet. Never seen one with such technology as automatic seat lifting when walk into cubicle, heated seat and controls on the bidet were many and varied! Received unexpected water and canapé when booked in room. Breakfast excellent with good and wide choice. Omelettes cooked to order and tasty. Recommend you sit "outside" by side of garden. Staff friendly and attentive. Well situated. All in all, I thoroughly recommend this hotel.

We recently checked into The Ritz-Carlton Montreal to celebrate my parents’ 44th wedding anniversary, and we were deeply impressed by the impeccable service from the front desk team, especially Louise and Allyson. When we arrived, our room wasn’t quite ready, but Louise greeted us with such warmth and sincerity. To our surprise, she spoke excellent Mandarin and told us she had lived in China for eight months, such a lovely and personal connection that immediately made us feel at home. While we were enjoying lunch at Maison Boulud, Louise personally came to the restaurant to let us know that our room was ready. That thoughtful gesture went above and beyond what we expected and truly touched our hearts. After checking in, Allyson kindly offered a tour of the hotel, sharing helpful insights and ensuring we felt comfortable navigating the property. She then escorted us to our stunning suite on the highest floor, an absolutely beautiful suite that made our celebration even more memorable. Every interaction reflected the Ritz-Carlton’s signature excellence — warm, personal, and genuinely caring service. A heartfelt thank you to Louise and Allyson for creating such a wonderful start to our stay.

I am a Silver Marriot Bonvoy member. I do not usually write hotel reviews but I need to warn the public. We stayed in the Ritz Montreal forv2 nights to celebrate our wedding anniversary. All was well until the first full day in the hotel. We arrived after a whole day of sightseeing and noticed that our bedsheets were not changed after leaving the change card on top of the bed and there were no wee wee pads for our assistance dog (who needs to go to the bathroom) that we requested from the front desk. To top it all when Housekeeping Staff came to our room, they pointed out that placing the change card on top of the bed means No Change in Bedsheets. We thought it was odd. We read the change card after checked-in and confirmed that the card needs to be place on the bed if bedsheets change is needed. BEWARE. We think their system for bedsheets change is deliberate to confuse guests and in addition, we thought that Housekeeping Staff switched the change card to avoid changing bedsheets in a daily basis. This experience ruined our anniversary celebration after spending over $700 USD/night. AVOID Ritz Carlton Montreal by all means.

The Ritz-Carlton Montreal has become part of our annual family tradition. Every year we come to Montreal for the Habs vs. Flames game, and we never even think about staying anywhere else. From the moment we arrive, the Ladies and Gentlemen go above and beyond to make us feel cared for. As parents, one of the biggest comforts is how seriously they take our child’s celiac disease. Dining when traveling can often be stressful, but here it never is. They are knowledgeable, proactive, and make sure every meal is safe and enjoyable. That level of care allows us to relax and focus on enjoying our family time — whether it’s at the game or exploring the city. Every detail is anticipated, from remembering our preferences to providing the kind of genuine hospitality that makes us feel at home. For us, the Ritz-Carlton Montreal isn’t just a hotel — it’s an essential part of what makes our yearly trip so special. Truly outstanding, every single time.