Warwick Le Crystal - Montreal

This is our go to place when in Montreal. The staff was so accommodating, and the facility was spotless. The staff service makes the hotel exceptional!

We have just had four nights in a suite as part of my husband’s 50th birthday celebrations. It was amazing, the room was glorious, the decor was stunning, the staff were delightful and the pool and spa area was heaven. They even left some macarons and a card for my husband’s birthday. We can’t wait to come back!!

Very nice hotel very helpful staff I like the stay and their hospitality

Stayed here for business for 4 nights. Close to city & work. Room was spacious and clean. Service was indifferent. Reception not engaged. Breakfast a disaster. Very slow, poor service and food.

...crystral clear, as we learned later. Overall our stay was fine. The location was good for us with the Peel and Bonaventure subway stations both less than a 10 minute walk away. There is also a station at Lucien-L'Allier, but we found it a bit creepy after one use, and didn't use it again. The room size (Premium loft suite) was more than ample. Plenty of space and clean upon arrival. Separate areas for sleeping and working / relaxing, as well as a mini-kitchenette area. Good lighting throughout. Street traffic noise is mostly muffled but there is a fire station a block over, so expect to hear a few sirens. A few minor niggles for management: Upon arrival, we schlepped our own luggage into the front desk area through the heavy front doors (not automatic.) The bellman / doorman just stood there staring at us as we struggled to enter. Once we were totally inside, he asked if we needed any help. "Not now." The in-room safe was inoperable when we first got to our room. A worker came quickly to change the battery, and had us sign a piece of paper promising not to forget our code. I also pointed out to him one of the mini-bar bottles in plain sight had a broken seal on it. Don't want to get charged $10 for something we didn't use. It was replaced promptly. Full housekeeping was by request only, which was fine for us, but when we requested fresh towels, three meant we got two, and two meant we got one. Oh well, some laundry detergent was saved I suppose. Does one-ply toilet paper really makes a 5 star impression? For our last morning we requested a 12:00pm checkout vs. 11:00am, which was quickly denied by "management." Thanks fine, we'll just spend more time at the airport, but as we exited our room shortly before 11:00am, a housekeeper was literally standing outside our door waiting to get in. Now I'll agree our room was very clean when we first arrived, but does it really take 5 hours to clean a room? (4:00pm check-in policy) Lastly - I requested a final bill printout which the front desk person said she can't print one and I had to contact my travel agent for one. Why she couldn't print one was not crystal clear...