Hilton Moorea Lagoon Resort and Spa

Superb hotel located on the edge of the beautiful Moorea lagoon! Peaceful and relaxing! We will return to this beautiful island and return to this hotel!!

Wife and I stayed in August 2025. Nice property, beautiful views of the landscape and mountains and of sunrises and sunsets. Really fun snorkeling right off of our water bungalow. Staff are nice but severely understaffed. For instance, long line to check in upon arrival. Only one dude working the activities rental (snorkels, paddle boards, kayaks) and also doing pool side and beach side drink and food service. He's basically always overwhelmed and you have to wait for everything. We had an unpleasant incident with the kayaks. Kayaks were all in use, we asked the guy how we join the queue, he says you're next then proceeds to give the next kayak that comes back to someone else (we were right there!) They're anytime with the towels and want you to use a "towel key". That's not appropriate for a resort of this caliber. If I'm on the property and I want a towel, give me a towel. Also only two bath towels in the room every day? My wife likes two for herself. Oh and finally, the golf carts the staff uses to service all the bungalows - they're beeping constantly because they beep when going in reverse. I get this is a safety thing but there's gotta be a better way. Nothing ruins a beautiful and tranquil environment like insessent beeping every few minutes from literally 6am through the evening. Add more staff and address these relatively simple issues and it's a fantastic place.

We had a wonderful stay with some of the most caring Hotel staff that we have ever experienced. The Hotel is beautiful and located in one of the best spots on the Island. Snorkeling, canoeing, Paddle Surfing . Unfortunately I fell and hit my head,and needed emergency care. The staff tended to me while waiting for the ambulance. To all of the staff at Hilton Lagoons Moorea, THANK YOU!

We booked the Hilton for 5 nights following a stay at the Four Seasons on Bora Bora. We arrived via ferry from Tahiti in late morning and weren’t able to check in right away. So we went down to the beach bar and started off with some drinks and lunch. We had a great server there, Jacques, so the experience started off well. He even ran up to the front desk for us at a little after 1:00 to see if our room was ready. Despite our Hilton Diamond status, it wasn’t ready and we didn’t get into the bungalow until shortly after 2 (which was regular check-in time). Once we were checked in, we absolutely loved the “window” in the floor of the bungalow, through which we could watch the fish activity all day long. We got settled in and called for room service to set up our room for the stay, where we learned that there was no higher end alcohol (and no bourbon at all), and that there was no way to have a bottle of anything other than wine delivered to our room. Throughout the week, we also discovered that there was no consistency in cocktail preparation, and nearly all of the drinks seemed to be watered down. Things started to go downhill before the end of our first day. Our dinner reservation was at the crepe restaurant, which was (a) not at all tasty — they served heated-up pre-prepared crepes that tasted like hot pockets, and (b) a terrible dining experience. After we requested our check, our server struck up a 15-minute conversation with a table behind us and ignored us the entire time. The only upside here was the wildlife — including sharks — that floated by in the lagoon while we dined. Next, we discovered that the WiFi in our bungalow simply did not work. We called for tech support and tried to help them debug the issue, to no avail. Next, we discovered that the TV also didn’t work — it was totally pixelated and we basically couldn’t see anything. We followed up on both of the tech issues the next day, the IT manager came to our bungalow to troubleshoot, and we never heard another word. No follow-up at all, so we dealt with no WiFi and this TV display the entire time we stayed. The WiFi issue was doubly disappointing since we were supposed to receive premium WiFi as Diamond members. The next morning, we went to the breakfast buffet, where we discovered cats wandering throughout the property, including through the dining area. We also noted questionable food service actions such as mixing fresh omelette “batter” with previously-used batter. Walking through the property, we noted several disrepair issues. The floor boards on the deck were rotting in several areas (and had already been reinforced with extra boards where the golf carts run), many of the thatched roofs were falling apart, and there was bird poop everywhere. Throughout the week, we also noted that dead coral, which had detached during the previous week’s heavy rains, was accumulating under two of the bungalows. We saw one staff person trying to clear it early in the week, but never saw anyone there again. The smell was horrible, and we felt sorry for anyone stuck with those two rooms. Inside our bungalow, the housekeeping team kept things clean (although we had to request cleaning service literally every day), but we were limited to one bath towel each per day, and the toilet seat had been replaced with an ill-fitting one that couldn’t even be propped up. We eventually learned that the bath towel limit was due to a lack of water availability. We learned this because we were also limited in drinking water. There was a single place for the entire resort to refill water bottles, near the pool, and had we not asked, we never would have found it. The lack of water was also likely the reason there were no guest laundry facilities — the only place in FP where we didn’t have that convenience. We don’t understand why the Hilton doesn’t filter water; in fact, they had us sign a waiver at check-in acknowledging that the water in the taps was unsafe for drinking. This was especially frustrating given the lack of available water stations throughout the property. Room service was decent, but the menu was limited to the same food as the beach bar. Since there were only two other restaurants on property, and the most upscale restaurant didn’t even seat until 6:30 (when sunsets were ~5:45), we were very tired of the beach bar food by the end of our stay. Pizza and burgers were the highlights. The one night where we chose to eat at the upscale restaurant, they were out of the lobster risotto, which was one of about six choices on the limited menu, the atmosphere was cafeteria-like (e.g., no background music at all), and our experience was average at best. We did appreciate the availability of snorkeling equipment in the pool area, as well as the stand-up paddle boards, canoes and kayaks that could be checked out on demand. Snorkeling in the lagoon was amazing, the sunsets from our deck were extraordinary, and the inclusion of a Robert Wan pearl shop on property was very convenient. To top things off, our checkout was frustrating as well. I requested a noon checkout (standard is 11) through an email to the concierge the night before checkout, which was their preferred communication method. I received a terse email response that basically said to check with the desk in the morning, and if you want to request the transition bungalow, be at the front desk by 10. We later had a flashing message light on our phone, but when I tried to check messages, the mailbox was empty. I called the front desk three times, and each time they transferred me to the spa. Eventually, we discovered that there was a written message on our TV (which was never sent to my email), which said we were expected to check out by 11 (which I interpreted to mean no late checkout was available). This was especially frustrating given our Diamond status, through which we are supposed to get priority for requests like late checkout, and we were literally only asking for an hour. Plus the resort did not appear to be anywhere near capacity. Overall, a very disappointing experience at a resort for which we had high hopes. Our experiences at a Hilton Garden Inn in Wisconsin have been far more positive and consistent.

We just returned from a dream stay in an overwater Bungalow at the Hilton Moorea. The overwater bungalows are updated with heavenly showers and a large viewing window in the floor to see the fish. Ask for a West facing bungalow to see the amazing sunsets. The resort is centrally located and taxis can take you anywhere. The restaurants were excellent and we enjoyed the creperie, daily lunch at the pool restaurant and breakfast in the main restaurant. The team goes above and beyond to make sure that you have a great stay and we want to extend a special thank you to Daniel, the front desk manager.