Sofitel Moorea Ia Ora Beach Resort

Disappointing. Hotel bills itself as a 5-star but it’s really a 3-star. This does not compare to true 5, or even 4, star in either hard or soft product. Outside of a few hours in an airport hotel I haven’t stayed at a worse hotel out of the 17 others I’ve stayed at the first half of this year. Some weren’t even trying to be 5-star but were significantly nicer. The rooms are depressing and the service is terrible (for example, asked to make dinner reservations a few weeks out with the concierge, told we don’t need any, upon arriving they wouldn’t seat us without any!) The only high point was the gentleman who makes the breakfast eggs - he was fantastic and should be running the place.

We really enjoyed our overwater bungalow experience. Snorkeling was amazing. Paid for the luxury bungalow which was very private. Thoroughly enjoyed our experience there. Would have appreciated some wine, not just sodas & beer in the included mini bar. Appreciated the bottle of champagne even though the note was addressed to some other guest. We found the restaurant food mediocre, staff friendly. Disappointed to witness a bar staff employee using the washroom and exiting without washing her hands! Yikes. Perhaps management should consider a hygiene meeting? Overall, not inexpensive but a mostly wonderful experience.

Always been a big fan of Sofitel Hotels, but this was a massive disappointment. There were a few positives, generally the staff were friendly, and the bed was amazing. The location was also great, on a lovely stretch of beach. However... The rooms are in no way luxury. Tired furniture, mouldy shower - not just underwhelming but really not acceptable for a room costing £750 a night The beach could be amazing, but is unloved. Overflowing bins and ashtrays, broken sun loungers. And the beach bar serving low quality drinks. The rest of the grounds are ok, but pretty chewed up by the hoardes of electric buggies flying around. The one nice restaurant only opens 2 nights a week and was fully booked days ahead, leaving the only option being the main restaurant, which itself has a polynesian night twice a week with no option but to eat from the £70 a head buffet. We ended up eating in the bar from a very small snack menu. The food was not bad at least. The toilets in the bar / restaurant area were quite simply disgusting, and the hotel should be ashamed. There was very little entertainment, except where they were trying to sell you pearls from the on site shop. On the Friday night there was some hope from a DJ playing some chilled out tunes, but he finished at 9.30 leaving the bar in silence. In summary, not a luxury Sofitel experience, quite the opposite. I hear they are closing to renovate next year, shame there was no warning of this or a reflection in the price. Take your business elsewhere!

A very nice property, we stayed in an overwater bungalow. From the bungalow you could go snorkeling directly and we saw very nice fish, this is a truely added value. The snorkeling gear rent is included in your hotel bill anyway, they have a very good choice including whole face masks (at additional costs). The food is excellent. The themed dinner show with buffet was also very good.

My partner and I (32, 38) stayed at Sofitel for two nights in a superior bungalow with ocean view. It was a really lovely stay. The hotel has a great location and it's right on one of the main beaches, which is so amazing for swimming. The hotel bar has a great, but eye wateringly priced, cocktail menu and drinks selection. You have free use of kayak, SUP and snorkeling gear. The resort itself it's quite nice, although, I wouldn't say it's worth the price you pay. The hotel facilities are quite run down, they definitely need a bit of TLC. The toilets (both rooms and communal) could use an upgrade. I would also say everything is overpriced at the Sofitel but we kind of expected this and luckily we had a scooter so we could eat and drink out and weren't bound to the hotel. In regards to the snorkeling, you can snorkel right off he beach but you need to head to the reef to get food quality sea life. Don't stay close to the hotel otherwise you won't see any coral or sea creatures.