Four Seasons Hotel Moscow

This hotel does not belong to Four Seasons — they are only using the name. During my stay, I experienced a serious safety and compliance incident. The Four Seasons group confirmed they have not managed this property since 2022 (check on their website). The hotel provided only a formal and dismissive response. The main issue is that unauthorized people entered and stayed in my room without registration or my permission, and the hotel failed to check guests’ IDs or documents.

The hotels on Red Square service is excellent. Staff extremely friendly food was very nice. I had beef stroganoff served mashed potato. I was very impressed. The rooms are very spacious with great views. I don't know how much it cost as it was on expenses but I would highly recommend it like most of the four seasons Hotel.

Hotel building was spectacular but I can say the same about the rooms. Our room was "Grand Premier Room with Kremlin View" but unfortunately the heating was misworking with -15c outside it was a challenge. Finally after complaints the management agreed to move us to other more spacious room with no extra charge. Reason for low point is the frustration and inconvenience.

The hotel, Nestled in the heart of Moscow, offers a prime location surrounded by all the city’s attractions. Pros: - Prime location - Friendly and supportive staff - Spacious and well-decorated rooms - Loving lobby with a delightful dessert menu - Must-try: the four-cheese pizza at the Italian restaurant - absolutely delicious! Cons: - Some staff members don’t speak English, so you’ll need to use translation apps.

Four seasons hotels always give the best service and are very understanding when it comes to changes cancellations. Due to my plan changes the staff was so understanding and patient that we had to changed dates and airport transfer three times, always in touch through their whatsapp, they reply politely and always within a minute! One of the best services i have ever experienced, of course the hotel is great and the location is the best in Moscow. for payment had no issue paying visa and so on. Special thanks to Kristina ,Aleksandr and Aleksandra ,Timofey- from Concierge, Daria Ya and Daria K. and Anastasiia - Front Office Kristina ,Yana, Tatiana , Ksenia and MAriia - room reservation. Secon stay with us and more to come!