Silky Oaks Lodge

We were really looking forward to our stay at Silky Oaks Lodge and while the natural surroundings and treehouse concept were lovely, the overall experience left us disappointed. The restaurant food was excellent and special mention goes to Danny who served us on our first night — her warm and attentive service made us feel very welcome. Unfortunately, our room was far from what we expected. It looked worn and dated, especially the bathroom. The basin was choked and my husband had to clear it himself. Even worse, the fire alarm went off twice in the middle of the night (around 3am and 4am), which was incredibly disruptive. After drawing a hot bath for our child, there was no more hot water for the shower and both my husband and I had to shower in cold water. We raised this with reception, but there was no real service recovery, only a mention that the technician would looked into it. Thankfully the second night went smoothly, but still the experience left us feeling anxious about potential further disruptions. We requested a slightly later check out in light of the issues faced but was turned down, which added to the overall disappointment. We travelled a long way to stay here and paid a premium but unfortunately the experience didn’t live up to expectations. While we did enjoy the natural surroundings, the quality of the room and lack of proactive service recovery make it hard to recommend at this price point.

We stayed 4 nights, May 2 to May 6. From the moment we arrived until the moment we left we felt we were as special as we’ve ever felt in our 50+ years of travel. The staff was absolutely the best in competence, cordiality, and genuine concern for our comfort and welfare. The lodge and our cottage were first rate, the food was outstanding, and the setting, embedded among the Daintree Rainforest, was superb. We had high expectations and they were exceeded.

We decided to treat ourselves and stay a couple of nights. This was the BEST decision we made on our 3 week trip all over Australia. The attention to detail is amazing. We introduced ourserlves once and then after that, the ENTIRE staff knew our names - Perfection! I can't have dairy at all. As I sat down for every meal, I had a special menu with my name at the top, all catered to my dietary needs. The attention they take to make sure your room is cleaned 3x a day had all the voices in my head rejoicing - LOL. You are sitting in the rainforest having amazing cocktails and meals ALL catered to you. The staff seems to be from all over the world and how great is that! We actually had plans and cancelled them all so that we could relax and totally enjoy our time at this resort. The pool, the trails and the walking tour with their gardener explaining all of their plants was just great! If we lived closer we would be back. We can't thank you enough for making this part of our trip amazing! We will never forget how you all treated us so well! THANK YOU!

After a full month in Australia, we ended our trip in this fabulous resort! And what an end! A beautiful room in the middle of the forest, great meals which were paired with some of the best wines of Australia, a very courteous and charming staff. We could not ask for more. We truly enjoyed every minutes we spent during our 4-days stay. We can only recommend highly this lodge. Stay there, you will fall in love with the place!

Silky oaks is an exceptionally beautiful place. Cosy river- or treetop houses, comfy hammocks, outdoor bathtubs, lush vegetation, tranquil pool, ambient restaurant and superb food/ wine. I really, really loved it. But then there’s the bridge. Those coming here when it doesn’t rain may not even notice. If it does rain, however - life revolves around the river tides and whether the bridge can be crossed or not. You may get stuck inside or outside, tours may get cancelled, and the best you can do is go to the gym or hike - where? - to the bridge:), as the uphill hikes simply get too slippery/ dangerous in the rainy weather. It’s about 2.5km from Silky Oaks, a lovely flat hike by the way, but for this room rate - it is just too much left to chance. I am giving 4 stars (or circles) for the place itself, and with special thanks to Vanessa and Michelle at the reception desk and to Aron at the spa for excellent customer service when weather was getting in the way. But really, the management should do something about that bridge.