Elevation Hotel & Spa

Great place to vacation solo. Make sure you ask for a room with a view because the sunrise above the mountains are an amazing sight to see in the morning from the comfort of your bed.

Outstanding hotel! Gorgeous location. The FRIENDLIEST staff, hands down! Front desk-Ann, Danny, Tom, Haley, Ruby and Shawn were so great. They answered all my questions and gave good suggestions for places to go. Susan was super nice and helped with my reservation. The room was large and comfortable. Everything you need. Clean and well stocked. The restaurant Jose was good too. Renetta was our server. Real nice and funny. Definitely going again!

Worst ever! Rude and ridiculous. Booked 3 adults in a 2 bedroom suite but they didn't make the bed in the couch. Ended up sleeping on top of couch for 3rd adult. No apologies instead you should know to ask!!! Condescending & rude and frankly obnoxious manager.

Subject: Feedback on a Deeply Disappointing Stay at Your Crested Butte To Whom It May Concern, I am writing to share feedback on a recent stay at your hotel in Cresta View. It brings me no joy to write a negative review, but I feel it’s important that the ownership is made aware of the condition and conduct of the property and its staff. From the moment we arrived, we encountered a lack of hospitality that deeply impacted our experience. Despite calling ahead and speaking with a manager who assured us that Mr. Balzer would be given access to a conference room, no such arrangement was ever honored. That initial breakdown in communication set the tone for the rest of our stay. Upon arrival, no one assisted us with our luggage or offered any form of greeting that would make guests feel welcome or valued. The front desk staff seemed disinterested and unprepared to answer basic questions about local amenities or hiking recommendations, which was disappointing given that the area is known for its natural beauty and outdoor activities. At 5 p.m., we were surprised to find that there was no food available on-site and that the bar was closed. While we understand that operational hours can vary, there was no communication—no signage, no welcome newsletter, and certainly no friendly suggestion pointing us toward nearby alternatives. Even a simple recommendation for local restaurants, or guidance toward a vending machine for a snack, would have gone a long way. The condition of the rooms and balconies was troubling. Housekeeping appeared inconsistent, and the maintenance level bordered on neglect. From poorly kept patios to a general lack of cleanliness, the room did not feel comfortable or well cared for. More disappointing than any one issue was the prevailing sense that guests were not a priority. The staff, while not overtly rude, were inattentive and disengaged. There was no warmth, no hospitality, and no follow-through. Mr. Balzer’s concerns were never addressed during or after the stay, leaving us with the impression that guest satisfaction is simply not a priority at this property. I would respectfully offer the following suggestions to elevate the guest experience: • Implement a clear, friendly welcome communication (newsletter or printed note) informing guests of hours of operation for amenities, nearby restaurants, recommended local activities, and key staff contacts. • Train staff in basic hospitality skills, with an emphasis on courtesy, attentiveness, and local knowledge. • Ensure that previously promised accommodations—such as conference rooms—are followed through with professionalism and consistency. • Maintain a minimum standard of cleanliness and upkeep in rooms and shared spaces, particularly outdoor patios. • Extend food and beverage availability into early evening hours or clearly post nearby alternatives. Cresta View has the potential to be a truly special destination, but without committed leadership and meaningful investment in guest care, that potential is being squandered. I sincerely hope this feedback reaches the owner or upper management, and that it is received in the spirit of honesty and care with which it was written. Warm regards, RB ⸻

I should have realised when I used the restrooms in lobby before checking in and found that 2 out of 3 were out of order that things were not going to be as expected. The room we received was outdated, neglected and dirty. Three out of four of our pillows had stains as did the sheets. The white towels were grey and threadbare. We went to the hotel restaurant for one drink after checking in and the service was slow and we were served by at least 3 different people who really looked like they didn’t like their job. The best thing about this hotel is the short distance to Crested Butte. It’s a cute town with great bars and restaurants where we had an excellent dinner. The shower in this hotel is the worst I have ever experienced. There was so little water and pressure that I couldn’t get the soap out of my hair. We had booked a 2 night stay, but we decided to check out after one night. We explained why we were leaving early and requested a refund, but we told we could only be refunded the parking and resort fee. This hotel needs a total renovation. Don’t waste your money staying here.