Emerson Resort and Spa

Im currently sitting in front of a gorgeous river in a warm cozy room with a piping hot coffee and mimosa waiting on my breakfast, every single minute of this trip has been absolutely perfect. The entire process (check in, using amenities, spa, meals etc) was made so easy and not once did I feel anything but genuine happiness from the entire staff. Tammy the bartender at catamount (their on site Resturant) and Immelia at the front desk genuinely went above and beyond to make my experience the best possible (along with the rest of the entire staff). Everyone was so kind, the rooms were clean comfortable and cozy and the spa was warm relaxing and very clean.

My husband and I just spent a few nights at the resort. We stayed in the lodge. The staff couldn't have been any nicer. Our room was very comfy and clean with a beautiful view. We had breakfast & dinner both days at the Catamount Restaurant and the food was delicious. Looking forward to visiting again next year. Thank you to the staff.

I have stayed at Emerson for many years and it was always pleasure. But this Thursday through Saturday was a dismal, disappointing experience. On Thursday, we were checked into Room 404. The room was filled with bugs and next to the trash cans. We called the front desk and spoke with Jordan. She was not sympathetic and reluctant to let us change rooms even though there was an empty room down the hall. After a long, stressful interaction with her, we changed to Room 409. On Saturday night, the fire alarm went off. There was nobody at the front desk to guide us. Eventually, it was so deafening, that we left and drove home in the middle of the night. I paid $1,024 for this horrible vacation experience in which we got no rest and relaxation. We are never returning to Emerson again.

This is rated a 3-star hotel, and it was tough to decide on whether it was a 3-star or 4-star property. Ultimately it is a 3-star property for several reasons: -On Friday night at 1 AM, the hotel had a big fire alarm and we were evacuated for approximately 1 hour. It appears that several rooms had their fire sprinklers go off. Thankfully, we were unaffected, but it obviously impacted our sleep the night before a day full of wedding-related festivities. I would have expected the hotel to offer some kind of discount, or perhaps even not charging us for that night, but instead the hotel told us that their management needed to have a meeting, etc. and would contact us later. As a seasoned traveler, this kind of inefficiency and delay seemed strange to me. -One of the hotel guests (I assume) approached me for a ride like I was an Uber driver, but he knew I was not. I did not know this stranger and it was one of the most bizarre experiences I've had. -The hotel restaurant is overpriced and expensive with Manhattan-like prices. On the positive side: -The staff is very courteous and goes out of their way to ensure you're aware of the amenities at the property like pickleball and renting bikes, and was very welcoming to us -Appreciated the bottles of water that were offered to us at the front desk -The location is very convenient for a wedding we had to go to across the street at the Foxfire Mountain House -The attached shops and "world's largest kalediscope" were unique touches to the property. -We got a suite, which was expensive, but we paid for what we got: a spacious room that was comfortable.

We got a deep tissue couples massage and it did not disappoint. Previous spas we’ve been to offered a deep tissue but the pressure was not nearly deep enough. You can tell these therapists at Emerson were trained and knew what spots to hit in the body. We left feeling impressed and beyond relaxed!