The Taj Mahal Palace

Exceptional Service – True Professionals at Work During my recent visit, I had the pleasure of being assisted by Ananda Sir, the Duty Manager, and two standout team members from the Butler service – Vismay and Sourabh. Ananda Sir sets the tone for excellence. Calm, composed, and razor-sharp in handling every detail. His leadership shows – smooth check-ins, fast resolutions, and a presence that makes guests feel genuinely cared for. Vismay and Sourabh from the Butler team are in a league of their own. Attentive without being intrusive. Every request handled with precision and speed. Their professionalism, attitude, and dedication to guest comfort are truly next level. If you’re staying here, you’re in good hands. These three don’t just do a job – they deliver an experience. Rating: 5/5 – Luxury with Leadership

Hospitality of staff facilities activities and food Also hotel is animal friendly so it’s huge bonus Taj salon I had the best hair and face treatment Yoga in a morning was amazing Highly recommend Magical stay it feels like you are being taken back in time Will come back for sure

Fantastic stay. From the warm welcome to being informed about the little extras like the light & music show by the pool, carriage ride around the vicinity and guided tour of the historical hotel. The front hostess and staff at Sea Lounge and elsewhere were very accommodating to our needs and special requests. Duty manager Ananda was very responsive. Prabhakar the tour guide was excellent and so many more including the fellow who checked us in. I used to come on business decades ago and great to see same excellent service and experience I could share with my kids….

Rooms were cleaned daily and staff were very courteous. Housekeeping service was excelent . Breakfast was amazing having many varities. Sea side tables provide very good view. Lobby was nice. Experience of heritage tour was memrable and Mr. Percy took too much pain to describe every thing in detail

Our stay was a surprising stay i.e. it was not planned at all. Indeed when I called the Front Desk before Check in, Duty Manager Mr. Ananda helped me a lot in terms of reserving a GRAND MARATHA Suite. I really aprpeciate his kind understanding and help. Infact he, Ananda, took care of me and my wife very nicely i.e. from Welcoming, to Food at Loya, to Heritage Tour by Mr. Percey (Very unique and Passionate Personality!), till the Check-Out! His attention and caring was beyond words. At Lobby level, Mr. Rajesh Barik (Buttler) also was very Good. He took care of smallest matters nicely. No doubt the GRAND MARATHA Suite is an unique Suite with best-in-class interiors and Luxury. Compliments to TAJ Group in Maintaining the same. In short, it was REJUVENATING, PACIFYING, CARING, TOUCHING, FUN-FIILLED, and LOVELY stay at TAJ MAHAL PALACE!! Many many thanks to Mr. Ananda and his Team!! With regards, Dr. Tansen Chaudhari and Mrs. Pallavi Chaudhari