Mandarin Oriental Munich

Stayed for 4 nights with my family with 2 young children. Absolutely amazing services - everyone remembers your name from bellboy, front deck to restaurant. All requests are met on the spot. Mandarin Room is gorgeous and spacious. Hotel location is very central. Champagne breakfast is the best start of the day. Will be back again!

This hotel guarantees quality and excellent service. The rooms are spacious and tastefully decorated! The restaurants are very good, the service is spectacular, and the beds are the best. It's very well located in the center of Munich; you can walk everywhere. The staff is very friendly and helpful.

We have recently returned from a three night stay at this hotel, the third time we have stayed there, owing to previous visits having been so enjoyable. The location is ideal. Our welcome was friendly and helpful, the room spacious and well appointed to a high standard. The majority of the staff are very good. Okay. There is a major construction site at present only metres from the hotel. The noise and negative impact from this is significant. Be aware! Service in the main restaurant at breakfast was often disorganised with a slightly bad vibe. There was another fairly small issue concerning an absent part of our deal which should have been so easy to resolve, and yet was not. For the notably high price we paid, poor value for money at present.

This hotel is the real deal for a combination of reasons — fantastic location (in the heart of the city); attentive staff (who all seem to know your name once you check in) and luxurious accommodations (every detail is thought of.) Suggest booking a package that includes their breakfast — probably the greatest buffet ever known to man. Also, carve out time for cocktails in their lobby bar — perfectly made with a personal touch (yes, they will remember your drink order the next day when you return!)

The customer service at the Mandarin Oriental was above and beyond. All the staff were warm and welcoming and genuine! Gioya and Aaron (front desk), Louis and the guy whose brother was at the front helping us with transport (breakfasts), and the brother helping with transport (I wish I had gotten their names!) were especially wonderful. The ones who served high tea were also amazing. The accommodations were also incredible. We are fans!!