Mandarin Oriental Munich

The customer service at the Mandarin Oriental was above and beyond. All the staff were warm and welcoming and genuine! Gioya and Aaron (front desk), Louis and the guy whose brother was at the front helping us with transport (breakfasts), and the brother helping with transport (I wish I had gotten their names!) were especially wonderful. The ones who served high tea were also amazing. The accommodations were also incredible. We are fans!!

We stayed at MO Munich for 10 days as our home base while touring the surrounding area. We had a jr. suite and it was beautiful room with plenty of space. Our experience at MO was excellent from start to finish. We are a well traveled couple fortunate to have stayed at luxury hotels around the world so always have some experience for comparison. The concierge department was extremely helpful in planning our itinerary. Their recommendations from tours to dining were always on point. All staff members we encountered were friendly and helpful. The housekeeping department is hardworking and does a fabulous job. Heated floors in the bathroom were amazing!! The bellman are so helpful and always available. The rooftop bar was nice, but we thought a bit overrated. The one and only reason I'm giving 4 stars instead of 5 is lack of extra amenities. The gym is extremely small. If there are more than two people in the weight area it would be impossible to workout. Working out is important to us while traveling for a long stretch of time. The sauna and steam room are coed and small. It would be uncomfortable as a woman going in one if there was another male utilizing the facility. The pool on rooftop is in the middle of an upscale bar - Not really ideal after a day of sightseeing to relax and unwind. An indoor pool with hot tub would have been ideal! If none of these amenities are important, the MO Munich is a wonderful choice. Thank you to all the hardworking employees that made our first trip to Munich a memorable experience!

Because of the employees of M.O I was removed by Police under false pretenses, despite my booking, including getting no refund and withholding my money stating to use this credit on their other branches. Which shows evidence to their wrongdoing. Even escalating that case with one of their Senior Management, was causing even more scrutiny through tactical delays and with no sincere resolution. If you are a Querky and kind person, avoid this place. They cannot handle Free spirits with sincere care. Don't ever allow yourselves to get disrespected. Disappointing Since my case might be unique, I would inform Future Hotel guests about that there is a massive construction happening right infront of this Hotel branch, which will likely disturb your stay. The mix of disappointments through insincere actions and the current state of the hotels environment makes this place not a reasonable stay, if you value a high class and pleasant stay for your vacation, or business visits. Thanks for the attention

Notable service from Louis our server for breakfast - he was attentive and welcoming each morning . Aaron at the front desk whose enthusiasm was contagious , and Goya at the front desk is utterly charming and escorted us to Oktoberfest on a very rainy and windy night . Service all around was impeccable .

Superb location within easy walk of the town square and numerous restaurants. Beautiful hotel and the service was impeccable. The lobby is welcoming and the suite was ready upon checking in although we were early. The room was lovely with amazing views. Service was exceptional 100% of the time. The Concierge was exceedingly helpful . I would recommend the MO if you find yourself in Munich