Sofitel Munich Bayerpost

Very nice hotel and excellent location. The staff were very friendly and helpful, especially Michael the concierge. Walking distance to the Old Town, which is much fun!

It probably used to be a lovely hotel 5 years back . Sadly , that is not the case anymore and Accor seriously needs to look at sorting this out . I am not a Accor regular and probably just my third time at Accor and second at a Sophitel . However still - This is one of the worst I have had over a number of years . Room and the hotel were clearly showing their age , staff was strictly transactional and probably needs a crash course in hospitality. It appeared as if maintenance staff was also doubling up as house keeping. The hotel just did not instill any confidence in us and we absolutely steered clear of dining at the hotel. Amongst the positives , building is lovely and this is one of those old post office hotels . I am not a fan of the busy location , but if someone wants that and wants a hotel next to the station and pretty much city centre , then the hotel is perfectly located . Struggling to think of anymore positives to be honest Look at what Fullerton has done with a post office building at Singapore or Sydney and what Accor has done here . It is absolutely chalk and cheese and that says it all !

The room was tired, scuff marks on the floor, black mould around the shower, and a noticeable layer of dust around the ironing board storage area made it feel neglected rather than luxurious. Basic housekeeping standards just weren't there. The TV was essentially unusable: no working streaming (the Apple TV never connected), so unless you fancy the news or religious channels, don't bother planning a film night with room service. We tried the bar one evening but left after being ignored for 15 minutes with no service. The spa should have been the highlight and it's one of the main reasons we booked but the steam room smelled strongly of sulphur rather than the calming oils you'd expect at this level. Small details let it down further too such as the mini bar was missing a wine glass and wasn't fully stocked, and we had to repeatedly ask for coffee pods to be replenished. One coffee pod per guest, in a 5 star luxury hotel just felt cheap. For a hotel charging 5-star prices, this fell well short. Basic maintenance and service standards need real attention, a real shame as this hotel has potential but it feels like its been neglected

I thoroughly enjoyed my recent stay at the Sofitel Munich Bayerpost from the 6th to 10th September 2026, in Room 453. While running a successful hotel is undeniably a team effort, I would like to highlight three team members whose exceptional service made my visit truly memorable. First, Vaton was outstanding. Despite a minor hiccup at check-in, he resolved the issue with remarkable efficiency, attentiveness, and care. He made a fantastic initial impression, which he went above and beyond to reinforce by personally checking in with me the following day to ensure everything was to my satisfaction. Vaton is a stellar ambassador for the Sofitel brand. Second, I would like to recognize the female housekeeper looking after Room 453 (whose name I regrettably missed). My room was kept consistently spotless, perfectly stocked, and maintained to an immaculate standard throughout my four-night stay. Her attention to detail did not go unnoticed. Finally, Sarah stood out for her warm and intuitive hospitality during breakfast. She struck the perfect balance between proactive service when needed and giving me space to relax and enjoy my morning. Her constant dedication to ensuring every guest had a pleasant dining experience was impressive. Thank you to the entire team at Sofitel Munich Bayerpost for your hospitality and excellent service. I look forward to returning on my next visit to Munich.

The worst hotel ever Took them an hour to give our luggage I got a suite for €800 could not even fix a AC Waste of money! Do not go there You can go across the street to Meridian Much more respectful stuff very disappointed As a professor Stanford, I travel to different places. This is probably the worst hotel. I’ve stayed at.!