My recent stay at this supposedly five-star hotel left me thoroughly unimpressed. Despite its grandiose reputation, the reality fell far short of expectations. Upon entering the bathroom, I discovered the body wash dispenser was empty, indicating a lack of attention to detail in housekeeping. To make matters worse, the bidet was broken, adding to the overall feeling of neglect in the facilities. But the disappointment didn't end there. Despite being "upgraded" to a "supreme" room, I found myself located on the ground floor, with a view that consisted solely of a construction wall. This absurd attempt to pass off a room with such a dismal outlook as an upgrade was insulting, to say the least. To add insult to injury, the elevator was in a sorry state, barely functional and causing unnecessary delays and inconvenience. While the hotel's location next to the main train station may be a saving grace for some, it hardly makes up for the myriad of issues encountered during my stay. Frankly, I've had better experiences at hotels with far fewer stars. It's clear that this establishment needs to prioritize fixing its facilities over sending canned responses to dissatisfied guests.

The beds were comfortable but the rest of the room was an eye-sore. Let's say you give a young punk designer the task of doing up a hotel room in the most whimsical and o.t.t. manner possible and you get the rooms at the Munich Sofitel. There was not a single normal piece of furniture to sit except the toilet. Everything also seemed to be designed for very small people - toilet paper as well as kleenex 20 cm from floor level, towels hidden below the sink. A very heavy glass door had to be shifted around to gain access to the toilet and the shower producing grinding sounds. Public spaces are made up in bling-bling-fashion. Seating in reception again for very short or very athletic people - seat height 15-20 cm above floor level so not for anyone over 30 or you'll never get up again.

A huge hotel and very good. Near the main Train station. Very clean and accommodating service people. Restaurants abound and a fantastic over- night landing pad for the launch-travels throughout Europe. Nice bar and professionally managed. Bathrooms are small and needs hooks. Little room in the area and needs luggage trays to elevate the belongings up from the floor.

Stayed in total 30+ times at Bayerpost already - love the hotel. Great suites, great food, and a truly exceptionally friendly and helpful staff.

Fabulous hotel in a fantastic location by the train station and 15 minute walk to the heart of Munich. The staff is incomparable- the concierges Michael and Victor took care of numerous details for me prior to arrival from booking a limo from the airport to reservations for dinners to booking an entire day with a private driver to the castles. I cannot recommend this hotel any higher!