Sofitel Munich Bayerpost

Great location, nice hotel and amenities, very friendly staff

I stayed at Sofitel Munich Bayerpost for one night and paid around €400, including breakfast. Unfortunately, the experience was far below what I would expect from a 5-star hotel. The location is convenient, especially if you are arriving by train, but that was probably the hotel’s strongest point. The spa is advertised as a luxury wellness experience, but in reality it is much smaller than expected. It mainly consists of a swimming pool and a sauna. The sauna can only be used without swimwear, which may be common in Germany, but international guests should be clearly informed about this in advance. The room was also disappointing. Several finishes and fittings showed visible signs of wear and tear. The shower made unusual noises, and the handle of the sink faucet almost came off while I was using it. These are not the kind of issues I would expect to find in a hotel that presents itself as a luxury 5-star property. Breakfast was another disappointment. The ingredients seemed to be of good quality, but the selection was surprisingly limited. There were very few pastries and almost no freshly prepared baked desserts or sweet options. For a hotel of this category, I expected a much wider and more impressive breakfast offering. My main criticism is not the price itself, but the fact that a 5-star hotel should pay close attention to maintenance, quality, and details regardless of the room category booked. When paying this amount, guests should not encounter worn finishes, faulty fixtures, or such a limited overall experience. Overall, I felt that the hotel did not live up to the luxury image it promotes. I would not return and, based on my experience, I cannot recommend it.

This was an extremely disappointing stay and far below what I would expect from a five-star Accor hotel, especially as a long-time Platinum member. The problems began at check-in, when my room was not ready despite my status and the expectation of early check-in where available. When I eventually received the room, its condition was unacceptable. There was a strong unpleasant smell, the room was extremely hot, and I had specifically requested two separate beds, but the room had only one bed. When I raised this with reception, the response was not helpful. Instead of trying to resolve the issue professionally, I felt questioned in an unnecessarily confrontational manner about why I wanted to change rooms. After a long process, I was eventually moved to a smaller Luxury room. This room was at least in better condition and did not have the same smell, but it still did not have separate beds. I then requested housekeeping to separate the beds, but this was not done. I ended up separating them myself. The following day, housekeeping had pushed the beds back together again. On another day, the room was not cleaned at all. Breakfast was also disappointing from a service perspective. While the food itself was mostly good, the service was poor. On the first morning, the staff member at the breakfast entrance claimed that breakfast was not included in our room and initially did not want to let us in. During our stay, the same staff member appeared stressed and spoke sharply to customers, which did not create a welcoming atmosphere. The checkout process added further frustration. The hotel had billed me for the more expensive suite for the third night, even though I could not stay in that suite due to the strong mould-like smell, which was particularly problematic because of my asthma. After discussion, the hotel eventually agreed to charge the Luxury room price instead. However, I did not receive my two Suite Night Upgrades back. When I emailed the hotel after my stay, the response was unwelcoming and simply stated that the Suite Night Upgrades could not be refunded. Overall, this stay was unacceptable. The condition of the original room, the failure to provide the requested bed setup, the poor housekeeping follow-through, the breakfast service issues, the billing problem, and the dismissive response after my stay all created a very poor experience. This is not the level of service I expect from a five-star hotel, nor from Accor as a long-time and frequent Platinum customer. As a result of this experience, I am seriously reconsidering my loyalty to Accor and will be looking at other hotel chains in the future.

As a diamond Accor member I expected a lot more from this hotel. The reviews and pictures looked much better than in person. We spent 4 nights in 2 rooms (1 suite & 1 regular room). Positives: it was nice coming from Berlin on the train that you can walk in a few minutes to the hotel. They have a really nice sauna and a strangely shaped pool, neither of which were crowded. Also a shout out to the wonderful gentleman who seats you each morning for breakfast. Negatives: The hotel is clearly dated and in need of a refresh. The suite felt super humid with the AC on, hopefully no mold, but both rooms were dusty and clearly were just spot cleaned each day as you can find dirt build up in corners,etc. The front desk staff was extremely hit or miss, some great, others just totally aloof. I was waiting in line at the front desk and there were 2 staff just chatting behind the desk while there were 3 or 4 people in line, then another time, when i was waiting, the guy at the desk took a second to peak behind the door and ask someone to come out and help. Overall, the very hit or miss service needs to be worked on. Finally, there was front desk when you walked in for a large group of Chinese visitors, almost a hotel within a hotel. Breakfast was a mess for 3 of our 4 days with this group just cutting in line or conducting calls on their speakerphones at the breakfast table. Again, had we known about some of these issues, I never would have stayed here. Overall, extremely disappointing and would look elsewhere if in Munich

Upon arriving, I was warmly greeted and oriented about the hotel. All of the staff were superb, from the door men to the reception. One of the IRD staff was really ecstatic when he found out I was watching the DFB-Pokal final. Reception was really helpful, instructing me about the hotel, the breakfast area and booking me an airport transfer (had a delicate package that was hard to carry through the S-Bahn) The room was great. It was clean, maintained, had some scuffs here and there but had a certain wow effect for me. The space design was okay for me, there was a place for everything I had. The closet and drawer spaces were very generous. The T&B was a new experience for me, with the heated floors, and it was kept clean and sanitized during my stay. Water pressure and temperature was easy to adjust and you can drink from the tap. They really made good use of the small spaces in the hotel, which was very nice. The rocking chair and the swivel chair were a good touch. There was also a proper desk and chair. My two gripes about the room, the lighting contributed to the heat inside the room and the AC was somehow weak. I meant it that it took a while to cool the room but not really cool. I found that the corridor and the lobby were cooler than my room. Food was also great! Breakfast choices were superb and the egg station is a big plus for me. Not a fault of the dining staff but they were overwhelmed one morning as a large Asian contingent and other hotel guests ran out of plates; but I think they rebounded. Tried the IRD and it was priced reasonably and my burger, schnitzel and Crème brûlée tasted great on separate times. Delivery time was always between 15-20mins and food came to your room warm. The location of the hotel was also helpful. No need to mention its very close and famous neighbor, ha! About a 20-25min tourist stroll you’re in Marienplatz already. This made my self-walking tour easier and just took a taxi back when I got tired at the Munich Residence. All in all, a good impression was made for my first stay in a 5-star Accor property. Should I find myself back in Munich, I’d love to stay again here.