Sofitel Munich Bayerpost

I can’t recall staying at a Sofitel that I’ve been more disappointed in. It was still nice enough, but it’s a premium brand, we pay a premium price, we should expect a premium experience. Arrival: Room was not ready at 1330, and not guaranteed to be ready until 1500. Fine, as advertised. Went and wandered around for a while, returned at 1500. Room not ready. We’ll give you a different room that is ready, they said. Weird. Why not just give me a room that’s ready when I arrive? I don’t know how allocations happen, but surely they have flexibility. No mention of Accor platinum status. No welcome gift. No offer of late checkout (and obviously didn’t get an early check-in). No apparent room upgrade. Hard product (accept not easily fixable): From prior reviews describing rooms as bright and modern, it must be that some rooms are renovated and others are not. My room was dark, even with all the lights turned on. There were lights or lamps in the corners of the room, but no overhead light. Carpet was quite worn, and the bathroom decor suggests it was last refurbished well over 20 years ago. Air con is allegedly user controlled but only within the range of 19 to 22, although setting temperature makes no discernible difference to room temperature. There is an info card by bed suggesting that to get a good night’s sleep, temperature should be set between 15 and 22. But you can’t. Room was uncomfortably hot at night, and as there’s no top sheet on the bed, you either sleep under the duvet or uncovered, not my preference. The television defaults to extremely loud very time it is turned on. Hurt your ears loud, playing the music attached to a Sofitel ad. English channels very limited…fair enough given we’re in Germany, but they have Yemeni stations! TV allegedly casts from phone, however did not work for me (or another recent reviewer). This is despite me understanding VPN and Private Relay, which the website insisted was the issue. It suggested that I ask at reception, but given that they wouldn’t answer the phone, and I didn’t feel like going down there at midnight, I watched on my phone. Luxury! The king bed is two beds pushed together (this is as advertised, to be fair). Weirdly there are two single blankets though, overlapping in the middle. I understand the flexibility that this setup gives a hotel, but it is not luxurious to hop into a single bed, even if there’s another one right next to it. Service issues (these would be fixable if management desired): Front desk/guest services never answer the phone. Only one of the three times I had to phone them they answered, but only after I’d tried for ten minutes with phone ringing out over and over. One time my safe would not lock, needed new batteries. Not really wanting to leave my room with the safe open, and after spending another ten minutes trying to phone someone, I had to flag down a cleaner and get her to go downstairs to tell front desk. Not answering the phone has been a complaint of others in reviews, clearly an ongoing problem that needs to be fixed. The minibar is one of those automatic ones, where if you move something you’re charged for it. This meant I couldn’t use as a fridge for my own drinks, (even though the room is advertised as having a fridge). Also, if you no longer need to employ staff to check and restock the minibar every day, do you need to charge me 6.30 euro for a 250ml coke?—that’s an 800% markup from the supermarket. I left the room at 0700 and when I returned at 1430 it was being cleaned. Man told me to come back in half an hour. Given they didn’t change sheets, give new towels (or check the minibar), not sure how it could possibly take that long? For the half hour wait, I went and sat in Isar Bar, planning on having my welcome drink. Waitress never came near me, despite making eye contact a few times. Left after 30 minutes. 30 minutes later, with my Do Not Disturb sign on, there was a knock on the door. And again. As I was about to open, a third knock. Lady was there, said she will clean room. Room is already clean, I said. She left. The Do Not Disturb light either didn’t work or is routinely ignored. 2nd day room not clean by midday, no major problem. I left “Please make up my room” tag on door, went out for two hours. Still not cleaned. Thoroughness of room clean is variable. Some days it is good, other days they miss things. On one day in particular, I noticed all the following issues with the room clean: Used cleaning rag left in bathroom Coffee not replenished (could be life threatening!) Tea not replenished Washcloth not replaced (used one taken) Bed not made (I had straightened it, so it wasn’t a mess, but it wasn’t pleasantly made) Used water glass taken, not replaced Stuff from turndown the night prior not removed To be fair, most days weren’t that bad, but there was usually something missed. Clearly they need a checklist, or some kind of double checking manager Turndown service was set up on wrong side of bed every night it happened. How hard is it to see that my charger, water and book are on the opposite side from where you’re setting up my slippers and water glass? There’s a card by the bed stating sheets will be changed every two days. I’d spilt a drop of coffee on my sheets on the first morning, just a tiny drip. But this meant I could tell they didn’t change the sheets on day 2. Or 3. Or 4. The sheets were changed only once during my 8 nights, on day 6. And look, that’s fine. But don’t say you’re going to provide a premium service if you don’t intend to follow through. The wall attached body lotion bottle was empty on my arrival, was never replenished/replaced. Dining: Breakfast tremendously underwhelming for the outrageous price of 45 euro. In a half basement with no view, tables close together. I wasn’t shown to table, had to wander around finding a free table. Many tables were seemingly abandoned and not cleared. Buffet contained multiple empty dishes not restocked despite plethora of staff. Most of all, the variety was underwhelming. The only thing approaching uniqueness is the honeycomb, which was empty when I arrived half way through the morning service and was never replaced. Clearly customers could not be trusted with unlimited smoked salmon, which was presented in small bowls with a single bite in each, brought out occasionally in groups of three at a time and quickly taken by whoever was closest. I was offered a single coffee only. I ate in the restaurant one night which was delicious and reasonably priced, with excellent service. The second attempt at getting my welcome drink at Isar Bar was also great. Overall, I was just unimpressed. I’m a fan of Sofitel, their commitment to experience and comfort. This one just didn’t hit the mark. If you’re in an unrenovated room, they lack that special feeling you should get from a 5-star hotel, and the service is much more miss than hit.

The welcome and check in by Ms. Serra was most professional and super warm and heartfelt. Very bright and spacious room and bathroom, well lit, very clean. Spacious underground carpark. Very nice bar with very friendly service. Great breakfast with extensive spread and very friendly service. Check out by Julian was perfect and warm. Overal a most memorable stay. Thank you Sofitel team!

I recently stayed at the Sofitel Munich during our European trip and couldn’t have been happier with the experience. The service, the room, and the location were all excellent. Unfortunately, I had a fall during my stay, but the way the staff handled it was outstanding. A special mention to Umut Mahmoud, the duty manager, who went above and beyond to make sure I was okay. He was incredibly attentive, even giving me his personal phone number telling me to contact him if I need anything and he checked in regularly to ensure I was comfortable and recovering well. When I contacted him off duty with a question, he still responded and offered help, that level of care is truly rare. I was genuinely touched by the kindness and professionalism shown by the entire team. I highly recommend this hotel to anyone visiting Munich. You’ll be in great hands.

The front desk staff, Mr Julian is very nice, sweet and make us impressed with the hotel services so much. My mother is sick and he went out of his way to manage to call the dr and set her to meet with the dr in a day. He organized everything so well and very calm. He is very pleasant and out to help. You have a very outstanding and amazing staff. Thank you

Very good as all the other Sofitels, with quite an elegance and formal ambience as the rest. The beds are amazing and the size of the room pretty good. Only a bit noisy from the other guests walking outside the room.The breakfast is delicious. Well located to walk to Meryenplatz, shopping, oktoberfest. Besides the train station. Good service and clean rooms.