Sofitel Munich Bayerpost

We had an amazing stay at the hotel! From the moment we arrived, we were impressed by the outstanding service. the staff was friendly, professional, and always ready to help with a smile, especially the hotel manager (umut ofkeli). The location was perfect, close to all the main attractions, yet quiet and calm. Overall, it was a fantastic experience from start to finish. We will definitely come back and highly recommend it to others

We stayed here twice in the past month on our way to the Dolomites. In short, I would stay here again for the location. Service was a little hit and miss- some outstanding, some average. I was a little disappointed that we had booked late check out as part of the package and then charged again for this on departure. Similarly, we were told that children were included in the breakfast package we had pre-booked and now the hotel is saying this is extra. Trying to resolve this has been disappointing. Staff at breakfast were delightful. Rooms were spotless and lovely.

I was so excited to stay here on our honeymoon, but was completely disappointed. Our first room was beautiful, but smelled like dog urine, so I requested to be moved. The woman at the desk made me feel like I was asking her a big favor to change rooms. The second room that they put us in was so small, you could barely move around. The bathrooms have no privacy - a sliding glass door that will either cover the shower or the toilet room, and not enough room to even turn around in. It is also right next to the entry of the Hbf train station, with homeless people laying in the entryway. The pool is very cool, but filled with small children splashing around. I would not classify this as a 4 star hotel.

We stayed at the Sofitel for a few days and had an excellent stay. The hotel front desk was friendly, helpful, and excellent. Upon checkout, I did not realize I left behind items in the safe. The hotel manager contacted me immediately upon discovery; however, I was already in a different country. Over the next few days, they worked with me to mail my items back to me in the U.S. They went above and beyond with assistance. Other pros: we booked via our Amex and enjoyed the breakfast buffet.

Stayed for 3 nights with an offer for free 3rd night. Very impressive property with a nice front office lounge, restaurant, walkway to restaurant, huge lounges on floor zero as well as -1 which houses banquets, I guess. Check in and check out were friendly and quick too. Alex’ interactions while checking in as well as checking out were very polite and friendly. Room was spacious with a very nice wash place with tub and showers. Adequate stock was provided in coffee station along with drinking water. Well stocked mini bar too. Very friendly staff in breakfast place too. As a person with special food needs, can not complain about the menu which looked a big spread. Nice ambience too. Also had drinks/ice cream at the lounge bar which too is nice and was almost full with guests. Though did not use, visited their spa and the facilities were very impressive too. 2 minutes walk away from Munich central rail station. Had some issues with house keeping on room cleaning. The issue was sorted out with polite response by Aram as well as by House keeping head. But the front office phone was not answered in spite of many attempts, forcing me to go down to reception, wait needlessly in a queue along with people who were checked in, just to lodge a complaint about the issue. That is not expected in a hotel of this class and tariff. That was of course a minor minus point compared to all the beautiful pluses. If another opportunity arises, will stay again for sure Strongly recommended. Ganesh J Mumbai, India