Sofitel Munich Bayerpost

My second time staying at the Sofitel Munich. We had a very good stay last year, but this year was very different. On arrival there was no acknowledgment of return despite the fact that we’d stayed there for almost two weeks. Check-in is clinical and they insist on taking quite a large deposit which then isn’t returned for several days. Breakfast is good but suffers when service is busy, with juices not being refilled and long lines for eggs. There are few personal touches - we stayed over Christmas and a small lebkuchen or treat would have been nice to acknowledge the holiday. The spa is consistently excellent but overly busy and there should not be children in the steam and sauna spaces. The thing that lets down the hotel the most is the housekeeping, which is poor. Rooms were not cleaned until late afternoon and the approach was lacklustre, with dusting very sparing. The staff were not particularly helpful or friendly either. Work to be done here to make this a great hotel.

I regularly choose this hotel due to the consistently high level of service. The staff are professional, attentive, and genuinely welcoming, with particular recognition for the concierge team.Special thanks to Remus from the concierge team for his professionalism and assistance throughout the stay. What I really do not like is glass doors in bathroom

First, the staff was amazing. This hotel is beautiful the lobby and hotel is beautiful until you walk into the room. It’s like another world. The room was very outdated with ugly furniture that didn’t match. We had a king bed which was actually 2 twin beds pushed together so if you are trying to get romantic someone is falling into the crack. The room cleaning staff was not good at all. and there was not much privacy between the room and bathroom. For this price point I think they need some updating and cleaning staff training.

5 I always have a wonderful experience at Sofitel Munich, especially thanks to Mr. Umut Mahmoud. He is extremely professional, kind, and attentive, always going the extra mile to make guests feel welcome. The hotel is elegant, comfortable, and perfectly maintained, with excellent service throughout. I highly recommend Sofitel Munich and sincerely thank Mr. Umut Mahmoud for his outstanding hospitality.

What a fantastic hotel from start to finish. Great location, friendly staff, excellent breakfast ( even a large vegan section ) and beautifully decorated.... they even have a bath menu!!! I had contacted the manager Umut who arranged our guest rooms, transportation and a flawless check in, dinner recommendations. We enjoyed it all!! Being an avid traveler service like this is exceptionally rare and so very much appreciated. Thank you Umut and team for a fabulous holiday. We will be back and will recommend this hotel hands down!