Grand Hyatt Muscat

Amazing hotel, looks like a palace. Huge rooms, really comfortable. Excellent breakfast, with a huge variety of food choices, vegans well catered for. Hotel is across from a lovely beach with beautiful warm water. We were made very welcome by Neville at reception.

I were very impressed with the polite and the smiley face of Ms. Nikita. She is a great customer service person . Wishing her and this great hotel a bright future. Thanks to all.

Excellent hotel, very friendly staff, large beautiful rooms, everything picture perfect. Great breakfast, room service also is top notch.

We visited Oman for the first time with my boyfriend and since the reason and celebration behind the trip was my birthday, the team gave us an Upgrade but unfortunately the room was extremely noisy due to a contraction going on in the hotel. We have called the FO and the answer we received was “Would you like to shorten your stay?” instead of offering a room move straight. But fortunately, the lady checked with a leader on duty and we moved the room and luckily the new one was much better, with a nice city view. The Pool is closed under renovation and no information was given before arrival also nothing is mentioned on the application. It would be nice if it's informed before so as a tourist you can plan your days accordingly. The first day we ordered “Omany Mixed Grill” through the Room service and we received the lobster grill. We called and they changed it. But the mix grilled comes without bread. However, the lady who delivered the order was super polite. I guess her name is Zouina. Appreciated the cake I received for my birthday as well. Abdullah at the BF was amazing!!! Took care of us every morning and he went above and beyond. By the time we were coming to the table from the buffet he already placed our coffees! And the lady at the egg station as well. Super friendly and polite! (Didnt have the chance to get her name). Overall we had a great stay! So thanks to the Grand Hyatt Muscat Team.

Outstanding service, from the very first to the very last minute at the hotel -- it is obvious that the staff sincerely wants to help and do whatever they can to make the guests comfortable. The breakfast is a story in itself, opulent, extremely tasty with superb service throughout. The rooms follow this highly set standard -- spacious, comfortable furniture, a fridge at your disposal, apparently all rooms have a huge balcony -- a class act! The only downside (otherwise it would have been 5*+) is that management apparently insists on adding insult to injury and blame the guests (!!!) for their not letting the paying guests know that the hotel pool is under construction... On Hyatt's own webpage you have to click on a minuscule, practically hidden link which will take you to a page with such a 'disclaimer' -- it seems their primary concern was 'CYA' purely (para)legally, and if they entrap the guests with such a passive-agressive act, oh well... In addition, they themselves promised right here on Tripadvisor in a few places that the said works would end by March! What a terrible approach! Obviously counter-productive as well, as I am certain that the reason why most people who complained about this and angrily gave the hotel one star on this site was because of this very intelligence-insulting and disrespectful approach! Other than that, the offered temporary alternative (Radisson Blue pool vouchers + free transport which literally takes a few minutes either way) proved to be perfectly adequate.