Cavo Tagoo

It was a terrible experience for our first time to Mykonos. We paid almost $3k a night for the cave room. The first day, we were swimming in the cave pool that we paid for, the front desk called us, said we can not use the pool??!!! We paid almost $3k and they told us we can not use it??!! They gave us a room on the top of the valet area, said the water get their coworkers wet?? Then they should’nt even let ppl stay in that room! This is ridiculous. And then, the first night, the AC was not working, I had to call the front desk to fix it IN THE MIDDLE OF THE NIGHT, SWEATING. Never had this kind of experience in a 5 star hotel. AGAIN, ridiculous. We didn’t complain the next day, BUT! The second night, the AC is not working AGAIN! I woke up 4am in the morning and called them again, they told me “it’s not possible to fix it” like WHAT??!! It’s 5am in the morning. We had to wait for 30 mins for them to fix it in the middle of the night! The next day, we had to talk to someone to complain because these are too much. Katerina, who “tried” to help us, but the most ridiculous part is that she think we are lying???!!! She kept saying they will never call us to not use the pool, and the ac is working fine??!! So did I set up the alarm at 4am just to call them and complain?? This whole experience with the first 2 nights and the customer service were just not acceptable at all. They gave us another room for the 3rd and 4th night, which were fine. We wanted to request the refund at least for the first 2 nights because we’re not paying $5k+ for these ridiculous experiences. We stayed in all the 5 star hotels, this is by far the worst experience ever.

By far the worst customer service we have experienced from any “luxury hotel”. The AC unit broke our first two nights and they were unable to fix until the morning of day 3. Also, we spent nearly $3,000 a night to have the cave pool, to which they told us we could not use because “their colleagues below got wet”. They moved us to another room on day 3, but refused to compensate us for any of the issues the first two days. Not only that, but the manager, Katalina (sp?), attempted to gaslight us the entire time as if there were no issues at all. We even were forced to carry our luggage up and down the many steps on the way out when they did not show up in time to take care of it. Then Katalina attempted to gaslight us again by saying we did not schedule it and that she “couldn’t read our minds”, even though we had the hard proof showing where they had confirmed with us on the chat. With that said, the service at the restaurant was fantastic and the atmosphere was great. I would highly recommend staying at another hotel and just going to Zuma for the sunset.

A stunning lication sadly undermined by poor management .the atmosfphere and setting are truly special ,but the team in charge is consistently rude and inhospitable.I genuinely hope things improve.as the place itself deserves better -and I'd love to keep returning

Everyone and everywhere hookah. The pool area is full of a cloud of hookah smoke and that scent. Not sure why hookahs are in Greece but ok. Be ready to smell like hookah. Can’t enjoy the pool and fresh air without hookah in the air . Staff and service is great but they really need to limit hookah usage, it’s gross

Rude staff just because they don't understand another language, and above all they force you to spend a minimum obviously they only think about money but not about growth, besides we still had to pay but we were undecided and in the meantime that my partner was talking I was making a video immediately she blocked me because even to make the video we had to pay.