Marina Inn at Grande Dunes

This was our family vacation. It’s a nice resort but be mindful of leaving your belongings in your car.. We had two sets of golf clubs stolen from our car in the parking lot overnight. No surveillance video available.

Before we arrived, I had the most AMAZING Telephone conversation and assistance with Gail. Not only did she confirm our stay, offer assistance and guidance with our trip to Myrtle Beach, but she also made sure my husband was able to book a tee time with The Dunes while visiting. Gail connected my husband with Sandy, who called to book the tee time and confirm that my husband had a perfect golf experience. Both Gail and Sandy were kind, outgoing, and extremely helpful. They were both so warm, welcoming, and eager to ensure we had the best experience with our trip. It is so rare to have such warm hospitality before reaching a resort. Gail really left a lasting impression that we will never forget. Truly a first-class team. Upon arriving at the resort, the gentleman who checked us in (I believe it was Scott) and Laura were exceptionally welcoming, accommodating, and made sure we had the right room and were comfortable. Laura went well beyond to ensure our family had the right room, had patience, and never stopped providing the type of service one would want while traveling away from home. Laura greeted us with a smile and a friendly attitude each time we saw her during the evening. To have such an incredible team representing the Marina Inn made our trip more enjoyable, relaxing, and increased our desire to return more often. We highly recommend the wonderful room, amenities, and service!

The Marina Inn is still our go to location when going to the beach. The hotel is fabulous and the people are great. The shuttle to the beach is always available and the beach location is superb. The pool gets crowded in the summer, especially if there is a convention at the hotel but that is totally to be expected. Highly recommend the Marina Inn.

My wife and I travel frequently and 99% of the time enjoy where we stay. We take into consideration accommodations, location and service. We recently stayed at Marina inn @ Grande Dunes Myrtle beach while RV shopping in the area.. Accommodations here were good by resort standards in a touristy town. Location was perfect. Service was fantastic in the downstairs dining area and the food was delicious. This being said, service was absolutely horrible dealing with the poolside bar and the main bar while getting coffee in the morning. Both the main bar bartender working the morning shift and the poolside bartenders attitude were appalling. Poolside bartender was absolutely rude when one of our guest requested a Virgin cocktail from the bar because she doesn't drink alcohol. She became rude telling the "customer" cocktails contain alcohol.The bartender was not accommodating and her attitude was horrible. Customer service was severely lacking. We blew it off, no big deal. The next morning I walked down to the lobby bar where they have a coffee station set up to get coffee and was confronted by one of the rudest people I have EVER met in the "customer service" industry. The employee got extremely irate with me when I walked in asking about coffee because I didn't tell him good morning when I walked in.He was extremely rude, asked where I was from, and when I asked why, he stated "because you have that new York attitude and vibe " I'm not from new york nor do I have a attitude. When I asked him what he ment, he stated" around here people say good morning " he was extremely rude, unprofessional and definitely in the wrong line of work being in the Customer Service industry. I understand people have a bad day or wake up not feeling 100% but this employee was absolutely rude, confrontational and I was absolutely shocked at his behavior. I have never been talked to and confronted by such rude behavior in all my travels. I fully understand these employees don't reflect the ownerships goal for customer service but they should definitely be aware that their employees should do better. I will never stay at this place again

Scott was fantastic in setting me up with a room at the last minute. He has exceptional customer service, and personality. Could not recommend this facility and the staff anymore.