Fairmont The Norfolk Hotel

I had notified Fairmont Norfolk in advance that it was my wife's and my 20th Wedding Anniversary. I requested for any sort of decor in our room that could mark the special occasion. Fairmont Norfolk exceeded our exceptions. We were warmly greeted at reception who knew it was our wedding anniversary which was pleasant. Once we entered the room my wife and I were taken a back with the lovely decor they had prepared for us. They had a prepared a warm bath for us full of rose petals. The bed was littered with soap stone rhinos and elephants spelling out ' Happy 20th Anniversary'. We also enjoyed a complimentary cake which illustrated our anniversary with chocolate sauce written below. The deluxe king courtyard room was fantastic. There were plenty of bottles of water which were replenished frequently. The view from the room was majestic. We toured the hotel which was almost like stepping back in time. The hotel is rustic with a modern touch. We enjoyed tea at the cin cin bar and then ordered burgers and chips at Lord Delamere's terrace which was sublime. There was a slight draft due to the change in weather. The staff brought both of us shawls to remain warm and enjoy our hot beverages after the meal near the garden. The staff then brought another slice of complimentary cake and sang for us which was very touching. Sleep quality was excellent. We enjoyed a hearty breakfast consisting of omelette, sour dough bread, croissant and pancakes with tea which was delightful. The manager frequented and asked us if the service was up to par which we re soundly acknowledged. We also requested for a late check out which the reception duly obliged to. We finally ate lunch at Cin Cin bar before departing. We left with a host of fond memories which will live with us until our last day. We truly appreciate the service and staff in particular at the Norfolk. We could not have wished for a better 20th Anniversary Zahid Magan

I had amazing experience. The staffs were welcoming and i enjoyed the service

My recent stay at the Fairmont was nothing short of exceptional. The hotel perfectly captures a classic, timeless atmosphere while providing top-tier luxurious services. ​What truly set this experience apart was the staff. The entire team was professional and welcoming, but the reception desk deserves special praise. I encountered an issue with my credit card upon arrival, and the staff handled the situation with incredible patience and professionalism, resolving it in a calm manner that immediately put me at ease. ​If you are looking for a clean, calm, and sophisticated environment in Kenya, I cannot recommend this hotel enough. I look forward to my next visit!"

Comfortable classic hotel in center if Nairobi. Very friendly service, good food and cozy gardens. We would stay again.

A beautiful hotel that provides a peaceful stay with elegance and class. The Building and its history is amazing. The staff were exceptional, so kind, so helpful and performed over and above their duties set out for them. Security was impeccable, with car searches and people scanning arch only reinforced how much this hotel values its guests.