Fairmont The Norfolk Hotel

The hotel is ideally located. This historical facility is very well maintained with a lush courtyard. The personnel at the Norfolk make sure that our stays are always pleasant. Harriet from corporate sales is very helpful and plans every detail to perfection. The hospitality of Executive Chef Binay Kumar cannot go unnoticed. He goes out of his way to make all his guests feel special. This is a hotel that i would definitely recommend.

I am a regular at Norfolk and I like the privacy and calm whenever I visit. I always recommend the hotel to those within my circle. The staff are always friendly and warm. I frequent the breakfast buffet which never disappoints. I was there last week and I noticed something that I've never seen or experienced before, the Indian chef and Indian manager were only interested in Indian clients, they only spoke and catered to the Indian customers. I can only imagine what the staff are going through if this is what we witness as clients. I will still come back, but please check on this unacceptable behavior.

The Norfolk is an oasis of calm in central Nairobi and staff welcoming and helpful which sets the standard. The hotel is an icon and well deserved, the gardens are beautifully maintained, the rooms comfortable and the bar and restaurants with fun ambiance. Definitely a great base for business but also as a stop for tourists pre / post safari. Great charm and history. Highly recommended

I’ve stayed here a few times now, and it is a very nice hotel. The rooms are spacious and clean. They (sometimes) give you a rhino on your pillow at night. The breakfast has improved a lot since I was last here; lots of choice and really delicious. Pool is nice. Restaurant has good food, but a little samey after 10 days (I guess people don’t make a habit of staying here for business for that long). Most of the staff are really helpful and friendly. Annoyingly though, 4 days into our stay, my colleague was forced to move rooms because they wanted to paint the one he was in, which I found bizzare. We were very busy, had 3 large cases of equipment in the room and didn’t really have the time to pack up and move at 8 in the morning, but they insisted. The manager was less than helpful about it too. Couldn’t really give much of an explanation and tried to tell us it was an “upgrade”. It certainly was not. The literal exact same room on the floor below which was worse if anything (far darker than the original room on the first floor). Overall we had a decent stay here though.

A really lovely friendly and welcoming hotel. My travel plans changed owing to illness so I was solo. The Norfolk is an oasis of calm, comfort and kindness with excellent service. I thoroughly recommend it! And great good. The team throughout were accommodating and helpful with a can- do attitude and nothing was too much trouble.