Fairmont The Norfolk Hotel

We stayed at Fairmont The Norfolk during a business trip to Nairobi, and it was honestly such a great experience from start to finish. After long workdays, it was the perfect place to come back to. The staff were incredibly kind and attentive. The little touches at turndown each evening were such a nice surprise and really made the room feel welcoming. Breakfast and lunch were consistently excellent. The food was great, the service was smooth and friendly, and everything ran effortlessly, which you really appreciate when you’re on a work schedule. You could tell a lot of care goes into the details, whether it was the service, the rooms, or the beautiful, peaceful grounds. It’s rare to say this, but we genuinely couldn’t find a single fault. Everything just felt easy, comfortable, and thoughtfully done. Fairmont The Norfolk somehow manages to be ideal for a business trip while still feeling special and relaxing. We can’t wait to stay here again the next time we’re in Nairobi.

I would like to sincerely thank the entire team at Fairmont The Norfolk for making my stay such a truly unforgettable experience. From the moment we arrived, we were welcomed with genuine warmth that immediately made us feel at home. Your kindness, attention to detail, and thoughtful service made my family feel so comfortable, cared for, and valued throughout our stay. A special heartfelt thank you to the Front Office team for the seamless and welcoming check-in experience, and to the F&B team for the wonderful breakfast it was truly exceptional and became one of the highlights of our time with you. We leave with beautiful memories that we will cherish for a long time. Thank you once again for your incredible hospitality and for making our stay at Fairmont the Norfolk feels so personal and special. Regards, Dennis Raoul

This is a 10 star experience from start to finish! 4 friends traveling together, and we all had a list of dietary restrictions that didn't align. Chef William was an ANGEL! He treated us like VIP's and personally came out to be sure our food was perfect and the special requests had been honored. (It was!) He was SO kind and charming and committed to us having a wonderful experience! Server Emmanuel was wonderful, security supervisor Daniel was very attentive, and security team member Ken walked 2 of us ladies to the bank and back!! Joseph at the front office reception desk was really helpful too. Stunning ground and incredible staff!

I had notified Fairmont Norfolk in advance that it was my wife's and my 20th Wedding Anniversary. I requested for any sort of decor in our room that could mark the special occasion. Fairmont Norfolk exceeded our exceptions. We were warmly greeted at reception who knew it was our wedding anniversary which was pleasant. Once we entered the room my wife and I were taken a back with the lovely decor they had prepared for us. They had a prepared a warm bath for us full of rose petals. The bed was littered with soap stone rhinos and elephants spelling out ' Happy 20th Anniversary'. We also enjoyed a complimentary cake which illustrated our anniversary with chocolate sauce written below. The deluxe king courtyard room was fantastic. There were plenty of bottles of water which were replenished frequently. The view from the room was majestic. We toured the hotel which was almost like stepping back in time. The hotel is rustic with a modern touch. We enjoyed tea at the cin cin bar and then ordered burgers and chips at Lord Delamere's terrace which was sublime. There was a slight draft due to the change in weather. The staff brought both of us shawls to remain warm and enjoy our hot beverages after the meal near the garden. The staff then brought another slice of complimentary cake and sang for us which was very touching. Sleep quality was excellent. We enjoyed a hearty breakfast consisting of omelette, sour dough bread, croissant and pancakes with tea which was delightful. The manager frequented and asked us if the service was up to par which we re soundly acknowledged. We also requested for a late check out which the reception duly obliged to. We finally ate lunch at Cin Cin bar before departing. We left with a host of fond memories which will live with us until our last day. We truly appreciate the service and staff in particular at the Norfolk. We could not have wished for a better 20th Anniversary Zahid Magan

I had amazing experience. The staffs were welcoming and i enjoyed the service