Fairmont The Norfolk Hotel

We stayed at The Norfolk for three nights before heading off to an eight-day safari in the Masai Mara. This beautiful and historic hotel was the perfect place to start our Kenyan adventure. Wonderful staff and excellent food — thank you!

This is Nairobi's second oldest hotel and despite being in the center of the city, it exudes charm from another era with its old photos on the walls, beautiful decor and open courtyard. Excellent food and service.

I totally wonderful five star hotel outstanding staff in the most wonderful setting. The second visit this year for a totally marvellous three days. By far the best hotel in Nairobi , in fact the best in Africa. The Tatu restaurant is a must as well as a lazy afternoon by the warm pool. A hotel can be great but only wonderful by the totally committed staff. Within the restaurant chef Ambrose is a star an amazing chef, wonderful personality and totally committed to her craft. Margaret from concierge again goes far and beyond to make sure you stay is perfect. Such a wonderful place my wife and I intend to visit again next month albeit a nine hour journey it is well worth it.

This is a very classy stately hotel that is well maintained and has an air of elegance and appointment. The staff is polite and helpful. We stayed here before venturing off to a safari. The restaurant served quality food. I highly recommend this hotel.

Incredible hotel! The food is fantastic, the rooms are beautiful and have everything needed for a comfortable stay. The service is impeccable, all the staff are helpful and kind. Lillian is very warm and welcoming and helped us sort out all of our questions and booked us for the services we wanted. She made everything very easy and fun. We can’t wait to come back to explore Kenya again soon.