Fairmont The Norfolk Hotel

I enjoyed 4 relaxed evenings here. The hotel is centrally located in the downtown area and there are many close by shops to explore. The rooms are very comfortable, and the bathroom is fully loaded. The breakfast buffet was very nice. The entire staff was warm, welcoming and eager to assist with any needs. I highly recommend this property for a quite stay in Nairobi.

We found the hotel staff, especially George at Reception and Eston at the Concierge desk, to be exceptionally warm and helpful, beyond what we even asked for. At one point my wife wanted a Snickers bar, and when they couldn’t find one, they instead served us four of their house-made chocolates, which were delicious. So much so that I ordered 4 boxes of them to take home as gifts. Oh, and the breakfast buffet is over the top. Every time you look around, there’s another food area. Everything was so good. Jeremy, our driver took us on a 7 hour excursion to see orphaned elephants at the Sheldrick, shopping at Utamaduni, the giraffe center and then a wonderful Italian meal at Matteo’s. He was completely professional, gracious, warm, and helpful the whole time. What a sweet and humble young man.

I loved the experience at the Norfolk from the valet service and welcoming staff to the beautiful ambience and amazing buffet. The food was delicious, though the roast lamb was a bit tough. We had a very courteous and helpful waiter Simon, overall we enjoyed our lunch, thank you for the great experience will definitely be going back

We spent 3 nights here before setting off for the Rift Valley and then the Masai Mara. It was perfect! The rooms were well appointed and comfortable, the staff was wonderful. The breakfast buffet had everything you could think of. The property is very pretty and in our free afternoons, we spent some time lounging by the pool.

We stayed here in July for 2 nights before starting our safari, and wow—what an incredible experience! The staff could not have been nicer and were very helpful throughout our stay. There’s a small gift shop with beautiful items, perfect for picking up something special. The grounds are absolutely fabulous—we loved strolling through the gardens, which felt like a peaceful little oasis right in the middle of the city. The heated pool was another highlight and so relaxing. And the food… just wow! We had dinner at Tatu on the 19th of July, and the chefs were outstanding. We’ve enjoyed many steak dinners around the world, but this was by far one of the best we’ve ever had. We only wish we could have stayed longer!