Fairmont The Norfolk Hotel

Really lovely hotel. We had a room on the first floor with a gorgeous terrace overlooking the gardens. Nice pool. Good workout facility. Lovely indoor/outdoor bar area. Wonderful staff - can't say enough nice things about the staff. 2 nice restaurants including a steak house and a less formal restaurant where you can do a buffet or order off the menu. We enjoyed all of the food. Great buffet or menu breakfast each morning. The hallway walls are covered in pictures from a different time and tell the story of the hotel. You'd never know you were in the middle of a city.

My husband and I had the most wonderful experience!!! We went there on an extension from a mission trip and to honor our son that we lost in 2018 and also to remember the past from my husband’s family when they served as missionaries over 40 years ago. They would go to the hotel to have apple pie and my son and his wife visited. When I shared some of my story with the staff, they were so interested, kind and loving. In honor of my son, they asked me what color flowers I liked and I told them orange for James and the next day there were orange flowers in the arrangements everywhere. I couldn’t believe it! For my husband, they honored his family by singing at dinner and they brought out a special cake which said on the plate, Welcome back to Nairobi!! They added hearts too because I love hearts to help me remember my son. The staff was amazing and took care of our every need. Wonderful, beautiful hotel.

Cincin Bar is an awesome hotel bar. Gloria is an excellent bartender mixing beautiful drinks. Samuel made the experience great. Thank you!!!

Everyone at reception was incredibly friendly and professional. Joseph made our stay unforgettable by arranging an upgrade, decorating our room and organising a surprise for us at the restaurant during our stay. All this was to celebrate my girlfriend’s birthday. No other hotel in Nairobi has a team like this, and I’ve stayed at almost all of them.

Wonderful peaceful hotel in centre of Nairobi. Rooms were large and luxorious. Great service throughout with all staff being incredibly welcoming and couldn’t do enough for us. The facilities were fabulous; whether lounging in the cincin bar, exercising in the pool and health suite or eating in either of the restaurants. Would definitely recommend and would actively seek out this hotel when in Nairobi.