Fairmont The Norfolk Hotel

The Norfolk has a a cozy feel throughout the hotel. From the moment you check in, to the restaurants and pool area. Not a big hotel but the well kept gardens and staff make us returning guests. We feel very welcomed here. The staff is very friendly from Chris and his concierge team- Jaxton, Sydney and their peers all know how to welcome guests, especially tired guests. The front desk staff make it easy to get what you need around the hotel and away. Great recommendations. The restaurant servers and chefs make the stay extra special. Chef Usher was our breakfast champion and all the others that served us diligently every morning. We like seeing Daniel and his security team patrol at night and giving a sense of security throughout the grounds. We’re grateful for everyone behind the scenes, managers, reservation agents, room service and cleaning staff. We’re always grateful! Thank you.

We stayed at the hotel for 3 nights during our honeymoon. We were first upgraded to a larger room, and there we were greeted with swans on the bed! (Special thanks to the receptionist and house keeping for this! We believe the receptionists name was Laila or Reila). Our final dinner was at the hotel’s restaurant, Tatu, where we were celebrated with cake and song! Delicious! We want to extend a big thank you to all the staff who made this possible!

You all really made our trip a wonderful one !! From our hotel pick up by Peter, to departure we were so so well looked after by the Fairmont Family. Would like to pearly thank Mr.Gefree the reception manager literally won our hearts by providing a complimentary early checkin after our 12hrs long flight from home. At 7am the room was ready !! We never mentioned were celebrating a Birthday.. but the team noticed it on the passport and decorated our room.. Madiline at the reception desk went out of her way and actually helped us book the entry passes for the elephant orphanage visit, and seamlessly coordinated our car requirements during our stay !! Definitely coming back here to this home, away from home ♥️ Thank you so much once again, for making our trip to Nairobi, a very comfortable one !!

We stayed at The Norfolk for three nights before heading off to an eight-day safari in the Masai Mara. This beautiful and historic hotel was the perfect place to start our Kenyan adventure. Wonderful staff and excellent food — thank you!

This is Nairobi's second oldest hotel and despite being in the center of the city, it exudes charm from another era with its old photos on the walls, beautiful decor and open courtyard. Excellent food and service.