Fairmont The Norfolk Hotel

I cannot say enough good things about this hotel and every single person who works here! The place is immaculate, gorgeous, comfortable, squeaky clean, and so friendly. Far exceeded our expectations in every way, including all the food (which is absolutely amazing) and the beautiful pool, spa and grounds. We booked excursions and drivers through the hotel and are very glad we did, because they really went above and beyond giving us tons of local info on culture, the city, language, etc. I have never experienced this level of excellence and pride in their service as I have experienced here. We had a medical emergency while here and they took care of logistics in a rush, which was an enormous relief and blessing. We like it so much here we are planning to book again at the end of our trip, so we can be close to the airport and enjoy a relaxing few days before going home. An enormous thank you to all who have made our stay so incredible!

Stayed here upon landing in Nairobi before starting our safari adventures. Great location, great hotel and excellent staff. Friendly happy people all around. Room was comfortable and luxurious. I wish I could stay a couple of days at some time in the future instead of just a stop over, but being there for one night is still amazing.

The history of the venue is fascinating. The interior is opulent and beautiful . Sincere thanks to the receptionist that gave us a warm welcome and organised an early check in. The room was comfortable with an outside seating area . Getting hot water from the shower was challenging. Pool area was lovely as were the stunning grounds . Serenity abounds in this oasis of calm .A welcome escape from the busy and vibrant streets of Nairobi . Breakfast was very good but the room it was served in was very chilly .A memorable stay in lovely surroundings. Thank you to all staff

This is a beautiful hotel in a beautiful part of Nairobi, Kenya. It is very safe and clean. The hotel recommended a taxi driver who took us to all of our selected locations. The buffet was excellent. The staff was accommodating and knowledgeable. I would definitely recommend this hotel. I was part of a Tauck Tour group.

Top-quality facilities and service in a classic old hotel that has been part of Nairobi’s history for 120 years. Our was very comfortable and well equipped. We appreciated the excellent service provided by our drivers Edwin and Charles, who took us to various places around Nairobi that we wanted to visit.