Fairmont The Norfolk Hotel

We spent two nights at the Fairmont Norfolk recently and absolutely loved it. The hotel itself is beautiful with lovely gardens. I loved all the different birds in the gardens each day. Service was impeccable as well as friendly and helpful. There is tight security on entry to the hotel, and it feels a safe, tranquil oasis to rest. We ate breakfast each day, a lovely choice of breakfast items, my husband loved the fresh made omelettes. We also had lunch and dinner in, and again, both were lovely meals. A service charge was added. I highly recommend the Fairmont Norfolk, it does everything right and it was a wonderful welcome to Kenya.

My sister and I recently enjoyed a wonderful bed and breakfast stay at Fairmont Norfolk Nairobi, and it exceeded our expectations. From the moment we arrived, Christine at reception welcomed us with genuine warmth and made our check-in smooth and pleasant. At the restaurant, Lea from the Food & Beverage team was simply exceptional. She was fun, cheerful, and her amazing laugh made every visit enjoyable. She consistently checked on us to ensure we had everything we needed, making us feel truly valued as guests. Elizabeth also deserves special recognition for her warm smile and kindness, which added a personal touch to our experience. The service, hospitality, and attention to detail from the team made our stay unforgettable. Thank you to everyone at Fairmont Norfolk Nairobi for making us feel so welcome. We can't wait to visit again and would highly recommend this beautiful hotel to anyone visiting Nairobi.

We stay at The Norfolk almost every time we visit Nairobi. It’s the perfect place to launch wildlife adventures throughout East Africa. If you need more contemporary accommodations with modern amenities then stay somewhere else. Certainly some of the rooms are dated. However, if you want a unique experience with gracious service that transports you to a bygone era then The Norfolk won’t disappoint.

I stayed here for 2 nights before going on safari. A lovely hotel. Very comfortable rooms. Most comfortable bed. What makes this hotel outstanding is the staff. They all go above and beyond to make one's stay memorable Nothing is too much trouble. They all ask repeatedly if there is anything one wants or needs. They are helpful, courteous, friendly. It is a home from home. I can recommend it unreservedly. Coming back to Nairobi I would never stay anywhere else

A wonderful hotel with charm and tradition. Kamande and all the team at the Lord Delamere restaurant made our stay very special. A great experience