Fairmont The Norfolk Hotel

I stayed at Fairmont Norfolk in Nairobi for only one night with my Family (25-26 May) on our way to Masai Mara (we also stayed at Fairmont Mara Safari Club). This was enough to witness the beauty and serenity of this place. Quite relaxing atmosphere, very cosy, welcoming staff, and outstanding hospitality. We had dinner at Tatu restaurant. We were served by the GREAT Miss Maryam. Maryam was very nice. She was displaying cheer and happiness. She was also very knowledgeable about the history of Kenya. We will definitely come again for a longer stay in Nairobi to explore the city and to visit Mount Kenya as advised by Maryam!

This is an amazing beautiful hotel with lush grounds and lovely buildings.

We had dinner at the restaurant. The Ceasar salad with Chicken option was amazing. Cocktails were on point. The staff service was exceptional. Special mention to Sha who took our oder and Isaac who was assisting to touch tables and billing. You all are amazing with the team work.

We stayed at Fairmont The Norfolk during a business trip to Nairobi, and it was honestly such a great experience from start to finish. After long workdays, it was the perfect place to come back to. The staff were incredibly kind and attentive. The little touches at turndown each evening were such a nice surprise and really made the room feel welcoming. Breakfast and lunch were consistently excellent. The food was great, the service was smooth and friendly, and everything ran effortlessly, which you really appreciate when you’re on a work schedule. You could tell a lot of care goes into the details, whether it was the service, the rooms, or the beautiful, peaceful grounds. It’s rare to say this, but we genuinely couldn’t find a single fault. Everything just felt easy, comfortable, and thoughtfully done. Fairmont The Norfolk somehow manages to be ideal for a business trip while still feeling special and relaxing. We can’t wait to stay here again the next time we’re in Nairobi.

I would like to sincerely thank the entire team at Fairmont The Norfolk for making my stay such a truly unforgettable experience. From the moment we arrived, we were welcomed with genuine warmth that immediately made us feel at home. Your kindness, attention to detail, and thoughtful service made my family feel so comfortable, cared for, and valued throughout our stay. A special heartfelt thank you to the Front Office team for the seamless and welcoming check-in experience, and to the F&B team for the wonderful breakfast it was truly exceptional and became one of the highlights of our time with you. We leave with beautiful memories that we will cherish for a long time. Thank you once again for your incredible hospitality and for making our stay at Fairmont the Norfolk feels so personal and special. Regards, Dennis Raoul