Sarova Stanley

Had a wonderful experience staying at the Sarova while in Nairobi for a conference. Everything was amazing. The hotel is beautiful, but even better is the staff. They made the whole experience! A very special acknowledgment of Maxwell and Emily. Their care, attention, and friendliness- including orchestrating a surprise birthday and an impromptu history of the hotel tour- made the trip. Thank you again, and we hope to visit again! Five stars all around!

Had an excellent 4 night stay at the Sarova Stanley Hotel. Several things stood out. After arriving early (10:30 am) after a stressful travel day I was able to check into my room right away. Much appreciated. I ate in the hotel restaurants several times and each meal was excellent. Far superior to most hotel food and even most restaurants. The room was spacious and clean. Housekeeping staff did a fantastic job each day with cleaning. All staff friendly and helpful. I recommend highly and hope I get to visit again.

My stay began with some uncertainty due to an overbooking issue. I was in Nairobi attending a professional conference, and my reservation had initially been transferred to another hotel farther from the conference venue. However, the guest services manager promptly intervened, resolved the matter professionally, and honored my original booking. After a long day of international travel and arriving after midnight, I greatly appreciated being accommodated in a spacious, clean, and comfortable room. During the wait while the room arrangements were finalized, I dined at the hotel restaurant, where Beatrice provided exceptional service. The following morning, Victoria delivered an equally professional and welcoming experience during breakfast at the café. Later that evening, after a full day of conference activities, our visit to the rooftop bar was enhanced by the excellent hospitality and attentiveness of bartender Ms. Beatrice. Although the stay began with an unexpected accommodation issue, the professionalism, responsiveness, and overall quality of service provided by the staff made the experience excellent overall. Their commitment to guest care left a very positive impression and contributed significantly to a successful trip.

The hotel was neat, comfortable rooms. The room attendant Jackson was excellent and would go the extra to make his guests comfortable. The staff are nice and friendly. Breakfast is great. I will recommend this place.

Our experience at the Stanley was excellent. I was particularly impressed by the staff and the service. A special thank you to Maxwell and Emily for your kindness and exceptional care. I highly recommend asking Maxwell for a tour of the hotel - you will not be disappointed!