Sovereign Suites

Lovely staff, helpful especially Danson. Breakfast can improve. Other than that I had a good stay.

We held our wedding at Muthu Sovereign Suites and chose the hotel because the property is genuinely beautiful. There were several positives: the food was excellent and received many compliments from our guests, the rooms were very good, and we appreciated the late checkout as well as being allowed to return a few days later to complete our wedding photographs. The manager was on-site and available to help. Unfortunately, the hotel service surrounding our wedding fell well below what we expected from a five-star property after booking 32 rooms and purchasing the Platinum wedding package. We were under the clear impression that paying for all 32 rooms would effectively give our wedding exclusive use of the hotel accommodation. We therefore found it very surprising to discover on the wedding day that unrelated guests were also staying at the property. Had this been made clear beforehand, our decision to pay for unoccupied rooms may have been very different. The room allocation was also difficult to understand. We had specifically requested that certain immediate and elderly family members be accommodated close to us, and requested additional rooms for close family. Some of these requests were declined despite a number of the rooms we had paid for ultimately remaining unused. The biggest disappointment was the beverage service. We paid KES 100,000 in corkage. During the reception, white wine and sparkling wine were repeatedly served at room temperature. Once the bottles initially placed on the tables had been consumed, replacement bottles took a very long time to arrive, and bottles were sometimes placed on tables unopened rather than being properly served. At the after-party, our spirits were initially placed out without a bartender, glasses, ice or mixers. Some of these items were eventually provided, but no bartender was assigned and guests ended up preparing their own drinks. Water was also not consistently replenished during dinner, and coffee was not proactively offered. Guests who requested coffee were at one point asked for their room numbers so that it could be charged to them. We had also planned an outdoor poolside after-party but ultimately had to hold it indoors because of noise restrictions. We still had a fantastic party, but we would have appreciated knowing much earlier that the outdoor arrangement we had planned would not be possible. The wedding itself was beautiful, the food was excellent, and several members of the hotel team contributed positively to our experience. However, for a five-star hotel selling its top-tier wedding package, the standard of accommodation management, beverage service and communication should have been considerably better. A beautiful property, but unfortunately not the level of wedding hospitality we expected.

Best mini vacation ever,located in a peaceful place would recommend regular visits

Amazing experience The services was exceptional . I genuinely had a great time,the food,the services,the rooms the experience.

An ambient, cosy & serene place to lodge & stay . Staff are very friendly & warm. Always ready to assist when called upon. Would definitely recommnd it to anyone every other time.,