Andaz Napa

Excellent day. The staff was kind and attentive. We were upgraded to a junior suite with a small balcony. This is in an excellent with shops, restaurants within steps outside the hotel. Parking was complementary and just behind the building. Despite being in the downtown area, noise was an issue. We’re definitely coming back.

Not well maintained for a “high end” hotel. Stained walls and lap shade, ripped curtain, cabinet door falling off hinge, floor boards separating, lamp shade in bathroom falling apart, the bed frame sounded like it was going to fall apart just from sitting down on it, elevator mirror broken. Positives: free wine pour upon check in and location. Expected more from $500/night.

My room was located directly under the walk-in freezer, and the noise made it impossible for me to sleep. I requested to be moved to another room, but I was informed that none were available. I was offered 1,000 Hyatt points as compensation; however, this does not feel adequate compared to the cost of the room for that night and the inconvenience I experienced.

Enjoyed my stay at this upscale luxury hotel. Wonderful amenities including a complementary glass of wine upon arrival. Located in downtown Napa in walking distance to wonderful restaurants, tasting rooms, and shopping.

Excellent stay! The room was spacious, comfortable, and clean. We got off to a great start by texting with Michelle, who did a great job. Emily M., a host. excelled in hospitality and friendliness. She was outstanding. Kudos to her. Everyone was great. Vince at the Mercantile Terrace recommended and made a great cocktail--and brought water without being asked. We are very happy to be going there again for our anniversary. The hotel is located in the heart of many great locations. Restaurants, shops, the rover, and the Oxbow market are in easy walking distance. highly recommended.