Andaz Napa

Some reviews list noise as a complaint. That was not an issue for us at all. The bed was comfortable. The room was spendy, but I have a feeling that is Napa in general. We weren't there long enough to take advantage of a lot of amenities, but we would stay here again on a return trip. CJ at the front desk offered a very engaging and friendly welcome back to the hotel after our dinner. Really great kid with a bright future in hospitality!

Very underwhelming experience at the Andaz Napa. I was there for just one night for a friend's birthday dinner, and the big positive for me here was the convenience of the location. Otherwise... not good. The room had dark hairs on the floor. Furniture and floors were extremely beat up and in need of a major renovation. The standard room is quite small without any area to sit. The sink fixture in the bathroom wouldn't allow for the water to completely stop running. The toilet didn't always flush properly. The security latch on the door was damaged and nearly broken off. Overall it was in very poor condition and just one thing after another. Service was friendly at check-out, but when I shared the above after being asked how my stay was, there was no effort to offer anything. Bottom line... I had some faith in this booking based on TripAdvisor reviews but was really let down. I chose the Andaz based on that and my Hyatt status and it wasn't worth it. Too many great other options close by than to spend much needed vacation time here.

LaMika checked us in. We requested an early check in and she granted our request. She was so incredibly nice! A ray of sunshine and an asset to the Andaz. We were suppose to stay at the Archer hotel and booked the Andaz by mistake. We will be coming back to the Andaz. Also, Lee Lee was our server at the bar. She was amazing and smiling the whole time she served us. These ladies made our trip amazing ! We will be back!! Thank you LaMika and Lee Lee.

The ANDAZ property was beautifully appointed with exceptional staff from front door to front desk! Property was centrally located in Napa Valley!

Very pleasant stay - the hotel room was nice and clean. We enjoyed sitting in the lobby to have our welcome wine. It was a short walk from everything we wanted to do.