Grand Reserve at The Meritage

Adelina was excellent , she took care of us. Great location with access to vineyards and restaurants. Nice vineyard for morning walks.

I was really excited to stay here but unfortunately left without a desire to return. Went for a concert to celebrate my partner’s birthday and we had a nice time - but for the amount of money we paid, I’m ultimately pretty disappointed. We were in a concert-view room that seemed to be the only one with a tree blocking our view of said concert. We requested ice multiple times & it never arrived. We tried calling the front desk & concierge but never got through to anyone. We were walked in on by a staff member without notice, which caught us very off guard. & when we wanted to bowl at the Crush Lounge after the show, we were told we couldn’t? Even though there were open lanes & the space was open until 12a (it wasn’t even 10p yet). All in all, glad to have gone to the show but I wouldn’t jump to go back, especially at the price point.

We just checked into the resort and received outstanding customer service from Kaleem. He patiently answered all our questions and ensured we felt well taken care of. It is rare to meet someone who demonstrates such genuine care and dedication--thank you very much for the excellent service. During our stay, we experienced a minor leak in our room. The engineer and housekeeping staff responded promptly, resolved the issue efficiently, and provided additional towels. On the day of checkout, Tiffany and Luz graciously extended a complimentary late checkout to accommodate us, which we greatly appreciated. Overall, the staff at Vino Bello consistently demonstrate exceptional service, going above and beyond to ensure a smooth and relaxing experience for their guests. We'll definitely be telling our friends and family about Vino Bello, where you're always treated with such great care and hospitality. Thanks again!

⭐️⭐️⭐️⭐️⭐️ The Meritage Resort and Spa is hands down one of the best places I’ve stayed in Napa. The property is beautiful, surrounded by vineyards, and the rooms are spacious, clean, and super comfortable. The pool area is amazing—plenty of space, great service, and a perfect spot to relax. The spa, built into a cave, is next-level. My massage was one of the best I’ve ever had, and the whole atmosphere was incredible. Food and drinks were excellent across the board, and the Crush Bar & Bowling Alley was such a fun surprise—modern lanes, great cocktails, and really good food. What really sets this place apart is the staff. Everyone we met was friendly, helpful, and genuinely cared about making our stay great. If you’re looking for a Napa getaway that has it all—luxury, relaxation, great food, and even some fun extras—this is the spot. We’ll definitely be back!

I stayed at the Meritage for three nights for a family event. It was much more than my normal hotel budget, even for places in London or New York, so I was expecting a 5 star experience. It was not. It is situated literally in the middle of vineyards miles from anything, which some might find desirable. Upon arriving, the desk clerk did not welcome me, but immediately demanded to see my ID. I gave her my ID, and checked in. The initial charge was for $300 more than my confirmation, and I was told that they hold an additional $100 a day for incidentals, which I found exhorbitant, but I was told those were the rules. I recently returned from London, and there had been a £50 hold for a 7 night stay, which they kindly did not charge when I questioned it. The view from the room was the roof of the adjoining building, and the noise from the air conditioning was very loud. I opened the window to get some fresh air so I could turn off the A/C, but there was some sort of condenser outside that was equally noisy. The room was clean and orderly, but certainly not worth the cost for me. I had a good nights sleep despite the noise, as the bed was comfortable. The shower was discouraging. In order to turn it on, you have to be in the shower, and subject yourself to a couple of minutes of cold water until it warms up. There is no way to turn on the shower without being in the stream of water. The shower was okay, but not what I would call powerful. The room included a Keurig coffee maker and paper cups and wooden sticks, instead of ceramic cups and spoons, which I would think more fitting to a hotel that charges as much as this one does. Normally, I would not have my room made up daily, but for the daily cost I was paying, I decided to do so. I hung the towels up hoping that they would not be exchanged, but unlike places in Europe, there seemed to be no impetus to be kind to the environment. I did not have a car, so I walked to the hotel owned coffee shop, for a $9 coffee and to the hotel owned grocery store for a $8 juice. The prices were not shown on the shelves, which should have tipped me off. I did not eat at the hotel other than family events, so I can’t comment on the food. My room was not cleaned after the first night, so I asked for more water, as two bottles of water were to be provided each day. I took the empty bottles to the desk asking for more, but they said they would send some up, which they never did. In reviewing my folio at checkout, I was charged a daily self parking fee. I didn’t have a car (uber both ways) so I asked that charge to be removed much to the chagrin of the desk staff. I asked if they always charge that, and they said, yes unless someone asks for it to be reversed. So beware of additional fees if you stay here. Review your folio.