The Meritage Resort And Spa

The room initially appeared tidy, but after returning from dinner and finally taking off our shoes, we realized the carpet was damp throughout, as if it had been shampooed earlier in the day and never properly dried. To make matters worse, when I got into bed, I noticed the sheets near the bottom were also oddly wet. Hoping for a quick resolution, I contacted the front desk, but the response was unhelpful—they offered no real solution, couldn’t provide dry replacement sheets, and seemed indifferent to the inconvenience. We ultimately had to switch rooms. We had been looking forward to dinner at their steak restaurant, Ember; however, within hours of the meal, two out of the three people in our group became seriously ill with what seemed like food poisoning. Given the resort’s reputation, it was especially disappointing and difficult to reconcile the polished image with such a troubling experience. Another issue arose when we returned to our room one afternoon and discovered our keys no longer worked. After several failed attempts, we learned that the maintenance team had changed the locks mid-stay without any prior notice to guests. Rather than a quick fix, we were directed to the front desk to obtain new keys, where a long line of equally confused guests had already formed. The spa treatments themselves were lovely, but the experience took a frustrating turn when I accidentally left my necklace in a locker while being one of the last guests there that day. I returned less than an hour later—after security let me back in - only to find the locker had already been cleared and reset. When I contacted staff, neither the spa team nor management seemed particularly concerned or willing to help track it down. The situation felt brushed off rather than taken seriously, leaving me with the impression that it may have been taken during cleaning without any effort to return it. Instead of the professionalism I expected, the response suggested that guest belongings were not a priority, which was deeply disappointing. After everything that happened; the damp room, the lack of support from staff, the illness following dinner, the confusion caused by the lock change, and especially the disappearance of my personal belongings - I’ve come away with a very negative impression of this hotel. A property that presents itself as a four-star destination should prioritize guest comfort, safety, and trust, and that simply was not my experience. Having my belongings go missing without any meaningful response was the final straw. It is not acceptable for guests to feel that their property isn’t respected or protected and for that reason, I will not be returning.

Timothy at the front desk was a pleasure to work with. Kind and privides great customer service. We didn't catch the name of the bell service person who helped us, he was great as well! The resort is a refreshing experience! Would love to visit again!

Great experience at the Meritage staying via an AMEX Platinum trip package. I was fortunate enough to be helped by Timothy at check-in. He resolved an initial system snafu and quickly facilitated an early check-in and more importantly a room upgrade per AMEX perks calmly, quickly, and pleasantly despite a growing group of check-in behind me (business event). Great work Timothy. Greatly appreciated! Beautiful room, fantastic spa experience (with Yen), excellent wine tasting at Archivist on site. The shuttle to Napa was great. Very friendly employees in site. Downside was the concierge or lack thereof. Multiple unanswered calls/inquiries.

Our stay at the Meritage was amazing! Everyone from the staff members to fellow guest were so lively and Great to be around. We visited almost every amenity and all were spectacular, Olive and Hay stood out due to our waitress Eunice! She made our 5th anniversary one to remember, she gave very genuine and helpful tips to make our dining experience one of a kind and the best it could be. Dawa also went above and beyond when it came to customer service, the only negative experience we had she immediately fixed without issue! She was super helpful and attentive, she is what managers should strive to be like. Mathieu at the front was so positive and has a warm personality, any chance he had to greet us he did! He gave us directions and conversation, not once did his smile go away. The staff here was all friendly and genuine, they all seem happy with their jobs and seem well taken care of by their bosses. Truly an unforgettable stay! Can’t wait to come back

Dana and Isacc were absolutely amazing. They are both very attentive and personable. When we arrived this was just a one time occurrence. However after a day at the pool with both of them we can't wait ro come back. We live in Vacaville so we will be back soon!!!