The Meritage Resort And Spa

Overall, we had a nice time and the rooms were great. There was a convention there and we were not able to enjoy several restaurants/bars at different times because they had been rented out.

My husband and I were celebrating our 30th over Mother’s Day weekend. I reserved a room with a balcony over looking the vineyards and when I asked if it was over looking the pool Kaleem made sure I got the room I reserved without question. Our room was exceptional and we loved it! Kaleem gave us a $50 credit on our account for drinks to cheer our 30th. We even checked out with Kaleem! He is very good at hospitality. Cheers to him and also Abdullah at valet. He remembered our name and asked how the specifics of our visit was going, hiking, wine tasting at Caymus, our steak house dinner. Great job! One more; Kim Dopulos. We were a walk in on the Mother’s Day brunch. She was accommodating and so gracious. Thank you. We had a fabulous stay and the hospitality staff made it over the top! Thank you.

Rooms were fine, nothing special. Feels a bit away from Napa and little cumbersome. Hotel is decent but not really luxury as they try to be. Decent area to walk around but even then, nothing too special as the grounds are not that big but perfect with little ones. Picked the place given swimming pool for kiddos, but it was quite a walk. Booking was easy but overall experience (receiving book information), getting (or not getting) room paid for, and just incorrect invoicing made this experience annoying and confusing. Typically most hotels ask whether you have a car to park and if so, how many to charge the appropriate amount. Meritage just charges each room for parking and has to be called out to remove the cost during checkout otherwise you could be double-charged. Little things like this and few others made it unpleasant. Only thing I did like was the swimming pool which our toddler enjoyed and beds were pretty comfortable.

The experience started out well but did get bumpy beginning day 2. We had 4 people in our room and decided to forgo our room cleaning on Day 2 as we had lots of baggage. I called housekeeping and requested fresh towels and NO room cleaning. We left the room for a day of Wine tasting and upon returning our room had been cleaned. We had to get ready for dinner so I did not have time to address this until the next morning. I went down to the front desk to let them know what happened. They simply said sorry. No mention to ask housekeeping what happened or let management know. I was quite disappointed and asked if we could request a call from management. No one called and I checked out on Sunday morning and am writing this on Tuesday evening. Also upon checkout the bill was incorrect. I did not review the bill prior to leaving. Big mistake on my part. We barely had anything charged so I did not think it would be an issue. I called their billing department twice and have yet to receive a call back. I was over charged by $70. Not sure I will be back. I visit Napa at least once a month. There are many options for hotels. Was hoping this might have been a go-to.

Checking in with Timothy was a pleasure. He was really helpful with answering my questions and notified me of all points of interest in the area. Thank you, Timothy.