Edgewater Beach Hotel

I rarely write negative reviews, but this experience deserves one. On Friday, July 24, my young son developed a high fever. We politely asked the front desk if we could remain in the room for just one or two extra hours after checkout so he could rest before our trip. It was a simple request, made because of a genuine family emergency—not because we wanted a free late checkout. The answer was an immediate and cold “no.” There was no empathy, no attempt to help, no alternative offered, and no sign of basic human compassion. We were forced to leave the room with our sick child despite explaining the situation. Sadly, this reflected the overall attitude of the staff throughout our stay. They were consistently unfriendly, dismissive, and, at times, openly rude. We never felt welcomed, valued, or cared for as guests. Hotels often advertise luxury, comfort, and exceptional service. None of that matters if, when a family faces a simple medical situation, the response is complete indifference. Hospitality begins with treating people with respect and compassion. In our experience, those qualities were completely absent. We left deeply disappointed—not because we didn’t receive a late checkout, but because of the total lack of humanity shown when we needed understanding the most. I hope management takes this feedback seriously, because no family should be treated this way.

We are returning guests of 20 years, quite simply this hotel feels like home, instantly relaxing and we know exactly what to expect We ate at Coast and as always the food was delicious as was the food from the pool tiki bar The hotel has a superb location right on the beach and there are plentiful beach chairs should you decide not to sit around the pools The staff are polite and welcoming and our housekeeper/maid was lovely, nothing too much trouble and when I asked her to clean a coffee mark on the wall beside the bed she apologised it had been missed, these things happen The room was looking tired but it was very clean, maybe it’s time for a refurb as it has been may years since the last one, for example the sealant between the shower wall and floor looked as though it has been repaired many times and was definitely not a professional repair, the bedroom furniture was very tired bordering on scruffy with quite a few dirty marks on the outside, the lamps have usb chargers built in but these are the old usbA so very dated and when did you stop supplying robes - my husband loves the robes! Great to see the Keurig machines are back and we made good use of the guest laundry Overall another good stay at the Edgewater Beach we just feel it’s time for a refurb of the rooms

All the staff were incredibly friendly. The food at the pool bar was delicious, and the cleanliness was impeccable. The in-room ice machine didn't work, and there were no machines accessible to guests, but the overall service was so good that this was just a minor detail.

I made the reservation three weeks in advance and was billed $902 nonrefundable. When I arrived, They charged the full amount, not discounting the $902 on my credit card. The day after I left I logged onto my credit card and they build me an additional $4257. When I called accounting, they tried to tell me that it could take up to a week to refund the first two amounts and that they were not actually charges, but simply holds on the money. As I have already paid the first credit card bill I can assure you that is not the case. Taking a week to resolve this issue is completely unacceptable.

Kevin, jamie and Alex are amazing. Very nice gentleman.