LaPlaya Beach & Golf Resort

Amazing staff and beach location with nice pools and restaurant. However ocean suite room was a disaster and unsafe. No cold water in room for all 6 days despite notifying front desk each day. Scalding hot water socpuld only wash hair briefly before burning. Had to use pool to wash off. AC in living room had to be down to 56 degrees to filter to bedroom where room struggled to get down to 75 degrees as unit in bedroom didnt woek. Engineering came to room severaltimes and could not fix. They tool off 1 night which was a joke. Wpuld not move our room. Never have I seen no cold water that could not be fixed. Very disappointed paying $900 night and not having proper shower and sink and no AC in the heat of Florida summer. Front desk staff was understanding but management fell way short.

Not even close to a 4.5 star. This is a beautiful location - I will give it that. But that’s where it ALL stops. Check in is ridiculous. So small. And short staffed. Given a room in the tower across street. The room smelled like a corpse. No exaggerating. An actual corpse. Decay. Rotten garbage. Asked to move - was told they were sold out. Woke up next morning and room was filled with smoke. Went to balcony to inquire. Smoke was coming from a vent next to balcony. Maybe burning garbage? I don’t know - nor care - it was absolutely vile. Went to front desk. Said to check back at 3 (it’s a Sunday) and many people are checking out. Checked at 3… nothing. Went back at 4. Yeay it’s ready but took 35 minutes (!) of standing there while they “figured it out” Moved into new room. Can’t wear anything I had hanging in closet of previous room. Smelled like the walking dead. So bad my hands smelled like it after I set them all outside to bake out the smell in the sun (did not work). Room was beautiful views but dirty carpet and worn everything . Outdoor furniture, carpets, tile. Worn and dirty. To top it off the A/C does not work. AT ALL! Closed blinds, went to dinner 3 hours ago and this is what we came back to. Was told “nothing we can do” This is a 2 start resort at best. Highly disappointed!

This place surprised us in the best possible way. We went for Memorial weekend and expectations were low as the holiday weekend tends to be busy and chaotic in many Florida hotels, not here. We dropped off our car with valet and never felt the need to leave the resort until the day we checked out. The young man (sorry I can’t remember the name) at check in was extremely welcoming and attentive. We enjoyed the pool, the beach and the amazing restaurant every single day. My daughter loved the mermaid show and her favorite part of the trip was collecting seashells along the beach. Housekeeping was absolutely fantastic. The service at the restaurant was always outstanding. The staff taking care of the beach chairs and umbrellas were always very helpful. The team with the jet skis made our riding experience fantastic. Glad that Costco partners with this resort.

Always an amazing time! We had the chance to experience so much incredible sea life during our stay—right from the property! A huge thank you to all the staff for being so accommodating and truly making us feel like family. A special shoutout to: Billy, Mo, Daniela, Karriane, Nydia, Sanjuana, Michael, Clark, Wendell, Rob, Marley, Vinny, Yussef, Sam, Samantha, and Vinny (yes, twice—you really made an impression!). The entire staff and team you are all amazing and I hope you will continue on. Georgina, you will always be family to us :) Can’t wait to come back! <3

"An Anniversary to Remember at LaPlaya Beach Resort – Where You're Treated Like a Star" Last week, my wife and I celebrated our anniversary at La Playa Beach & Golf Resort in beautiful Naples, Florida. From the moment we arrived, the staff made us feel like celebrities. It all began with Wenderson Annorat, the assistant front-office manager, whose radiant smile and cheerful greeting immediately set the tone for a warm atmosphere of hospitality. His calm professionalism and genuine delight in welcoming us created the feeling that our stay truly mattered. Wenderson didn't stop at the desk; he proactively offered restaurant suggestions tailored to our tastes and even followed up later with a phone call to ensure our room and dinner arrangements were just right. We took Wendeon's recommendation and ate at Baleen. Naples is known for its excellent restaurants, and our meal at Baleen was truly exceptional. The Property We booked an ocean-front room with an oversized balcony and views of the Gulf that left us speechless. The tastefully decorated room and thoughtful attention are hallmarks of La Playa's service. Set against the Gulf's turquoise waters, the resort blends upscale elegance with a laid‑back, coastal vibe. Our room boasted sweeping ocean views, plush linens, and thoughtful amenities, fluffy bathrobes, a well‑stocked minibar, and a Jacuzzi tub that elevated the experience. Dining Destinations Thanks to Wenderson's tip, we savored dinner at the Baleen, the resort's signature beachfront restaurant. What a treat the menu was! Every dish seemed to sing with the taste of fresh, locally caught seafood and exotic tropical notes, all paired with cocktails that were works of art. The staff welcomed us like we were old friends, making the whole experience feel wonderfully intimate. We also ate breakfast at Baleen. A nice touch is the toasted sourdough bread that we had with our meal. Service That Shines Personal touches abounded: seamless check-in and check-out. Everywhere we went, team members, including the valets, beamed with warm greetings, indicating a culture that truly invests in the guest experience. Moments That Sparkle One evening, we found a chilled bottle of champagne, chocolate-covered strawberries, and a handwritten note waiting in our room, a surprise arranged by the front desk team to commemorate our anniversary. Paired with the sound of ocean waves just steps away from our balcony, it was a moment of pure romantic magic. Final Verdict: LaPlaya Beach Resort is not just a place to stay; it's a place to be celebrated, with breathtaking beachfront views, refined dining, and impeccable service led by Gregg Harper, the resort's general manager. Gregg and his team deliver an elevated, boutique‑style escape. For anniversaries, milestone celebrations, or anyone craving the red‑carpet treatment, La Playa is the place. We left feeling like VIPs, with memories that will brighten our future.