LaPlaya Beach and Golf Resort

Teresa was amazing!! She made me feel so comfortable right away. Teresa genuinely cared and she targeted my neck and shoulder pain so good. I came out feeling much better and would highly recommend her.

Teresa did an absolutely amazing job with my massage today. She really focused on my back, where I had an injury from working out, and the relief I felt afterward was incredible. The massage itself was outstanding and exceeded my expectations! She’s also so sweet and kind, which made the whole experience even more relaxing and enjoyable. I can’t recommend her enough!

I am writing about the reservation experience. After speaking to a nice representative (not giving name because she was nice and passionate about the place) to book our wedding anniversary and spring break experience, we were burned basically told to talk it over and call back to book. On call back, the room mysteriously tripled in price. I would have booked at the time, instead being told to check the amazing 'live' camera feed for both the pool and beach views by a LaPlaya Beach & Golf Resort. Not only are we out a trip, but caused emotional stress on a marriage and spring break ruined for the rest of the family. We are devastated and wish we were not told by an employee to talk it over and check out the camera views to decide. Very shady move to triple the price in less than 12 hours. I am sorry I never do this, but I do not want a hard working family to be blind sided by this in the future.

Very nice resort and a gorgeous beach. Unfortunately, today on a gorgeous sunny day, the management would not put out umbrellas because there were a few very slight wind gusts and they were worried about the umbrellas blowing away. All up and down the beach at other resorts, people had umbrellas. Way too hot for me to lie in the sun without shade. Such a shame to be at a beach resort and not be able to sit on the beach. You think they’d have a better umbrella system that could withstand a little breeze. Many families with children were very disappointed along with those of us who don’t want to sit in the direct sun all day long.

Nice beach area with lounges and umbrellas. Staked flags for service that barely worked, and even though it was known the flags didn’t work, they were continued to be used with an “oh well” attitude. Our room was dirty upon arrival. Cheeto and sand on the floor. Texting the issue resulted in a “we’re sorry” response, yet not attention to the issue. I washed the floor and gave the evidence to housekeeping and was again with an apathetic response. The room service food was satisfactory, yet no thought or consideration beyond what was explicitly asked for. (Condiments, cutlery…) Awkward and dangerous meanderings getting through the restaurant with a bottleneck and stairs to get to our wing. Tiki bar service was inattentive and had discrepancies with pricing between online, posted on wall, and handheld menu. Again, oh well. Maisey was wonderful in her service and good cheer! I will also call out Colton and Chase on the beach for the most superb service, being personable and professional. (Not haphazard and rude as a couple others.) Also, Valet service and Drew for Bell Hop excelled. For the price, I’ve had better and am very unlikely to stay here again.