Naples Grande Beach Resort

Hotel has great potential. Desperate need for upgrading. Rooms are very old and dreary. Hallways leading to the rooms are very old and miserable.

The arrival staff were very friendly and helpful. They provided a welcoming environment. We stayed in a villa. The shower did not have hot water. When we mentioned this at the front desk, they said someone would be right there. After waiting an hour, we had to leave for the event we were attending. Checking later, still no hot water, front desk said someone would be right there. Again no-show of maintenance. In the evening, we were celebrating our daughter's birthday and maintenance arrives to say the "cartridge needs replacing" and could not repair the shower hot water. Later (about 8:30 pm) the front desk called and offered to move our room which was too late to pack up and leave. So we stayed (checked out the following morning) and they gave us a small credit for our room. Fortunately our daughter's room had hot water so were able to shower there. The general status of the rooms was dated and smelled musty. The lunch was excellent and we had good coffee at the espresso bar. Our event was worth attending. The staff we met were very nice but the state of the facility was unacceptable and not worth the cost.

Location was great, the only complaint I have is that the toiletries were super bad quality for a 4.5 star resort, I expected to be better.

Booked through Amex fine hotel collection, didn’t meet their standards. Woke up to drilling loud noise at 7:30 am both the morning. The front desk try to switch rooms which had the same drilling loud noise. No apologies from any except the front desk clerk. I asked to have manager to call me who never called. Didn’t even have amenities except shampoo, conditioner and shower gel fixed bottles in the shower which was dirty. Was told by the reservationist that they will call Amex and give us complimentary night which they never did. The worst part is not a single management team ever contacted me to apologize. I would have got better service probably from small mom and pop motel.

DON’T STAY HERE unless you’re very fond of the noise of loud drilling. Constant drilling 8am – 5pm. No chance of a lie in or a siesta. Even inside the rooms it is so loud that it will wake you up. We asked for a room where the drilling couldn’t be heard and were told that there wasn’t a room in the whole hotel where it couldn’t be heard. Try to relax by the adults only pool, where the drilling can be heard but the music has been turned up to try, unsuccessfully, to cover the noise. So you get a combination of overly loud music and the drilling – it’s very relaxing. Otherwise, it would have been a lovely hotel to stay in. Shame on you Naples Grande Beach Resort for not warning your customers about your noisy refurb.