The Ritz-Carlton, Naples

Horrible check in experience. I've waited for hours, despite Titanium Marriott status, with no offer of water or champaign (which all the men checking in were offered, which is odd. once I asked for water--after 30 minutes they got me something to drink). Be prepared to wait for a long time to check-in even as it approaches 4pm . Front desk staff not friendly at all; seemed quite bothered when I asked for updates after 45 mins and 90 mins of waiting. Customer experience was terrible. No one seems to care about customer service. Clearly people are being checked in, so there is some sort of "VIP" process that's not transparent. The hotel is huge and chaotic. Feels like a gigantic Sheraton Four Points. As a loyal Marriott guest, this property is overpriced and overhyped. Don't go here--go down the beach to La Playa for a great hotel and customer experience at half the cost.

Spent three days on a getaway to the beach. This property is a chocolate Easter bunny. Luscious in the outside, and hollow on the inside. It is beyond overpriced. Example: breakfast room service bagel, egg, sausage, a cup of potatoes, a bowl of cereal and a pot of coffee: $70. For one. The facility has wonderful amenities, if you don’t mind screaming kiddies everywhere. There were times I thought I was at a Red Roof Inn, not a Ritz Carlton property. The beach, the pool area, the lobby, all crawling with kids. The final blow was a soccer tournament with yet even more kiddies everywhere, kicking soccer balls in the walkways by the pools, lobby, and running up and down the hotel corridors, and above our oceanfront room it sounded like a bowling alley. The hotel had a private soccer party at the family pool, so they sent everyone else…kids included, to the adult pool. They have a nice adult pool otherwise, but for us it was ruined. We left a day early. For the money we spent we could have gone to Key West for a few nights, or to an all inclusive adult only resort in Jamaica for a week with a butler suite. Just simply not worth the price. Won’t be back and if you’re looking for a quiet, elegant Florida beach getaway…this is certainly not it. Fake elegance.

This is definitely my favorite Ritz Carlton, the grounds and rooms were upgraded after Hurricane Ian and it’s beautiful. The staff everywhere we went was beyond nice, accommodating. Especially Esmeralda at the club lounge, and daren, theo & watson at the adult pool. We remembered all the people that went out of their way to make our stay wonderful. Can’t wait to come back

My husband and I stayed here for 5 nights for a work awards event and I it’s pretty much perfect! We were checked in early with a glass of champagne and luggage taken to our room (629) which was beautiful. Huge bed, huge bathroom with quality toiletries, robes and slippers, soft towels and lots of them!, an abundance of storage, table and chairs, coffee and tea making facilities, complimentary water and chocolates (replenished daily). We had a partial sea view and if I had one request if we ever stayed again was to not overlook what appeared to be a boiler room which had a big steam pipe blowing out all day and night, but as the rooms were booked by the company my husband works for, we had zero complaints! The hotel is superb, the restaurants and pools are beautiful. We particularly enjoyed Gumbo Limbo as we loved looking out over the sea. The service we received was second to none in every aspect of the week and we truly hope to return sometime in the future.

Beautiful hotel, that’s it. Service is absolutely terrible overall. Not to say that there aren’t a few shinning stars but overall this is not even close to world class hotel charging 1500. A night. The new four seasons project should have a great opportunity steal customers that have wasted money here with little to no other choices for high end resorts in Naples