The Ritz-Carlton Naples, Tiburon

My family and I always go to the Ritz hotel because of quality and elegance but this time it left us disappointed. The food was super bland, comparable to a school cafeteria. Service was good but we got here late after going to the cinema and there was no one at the lobby. This hotel leaves a lot to desire, Ritz should make sure the quality of their hotels is good across the board.

We are regular annual guests and are never disappointed by our stays. The brilliant Ladies and Gentlemen at the property deliver a seemless and excellent service which we appreciate greatly being slightly older than most guests. Yes the property needs a significant update with plumbing issues in our room and the noisy event tent below our room (a high golf course view room) but the location and ambiance make it a very peaceful and delightful place to stay-we were there for 11 nights. We understand that the property is due to be modernised in a couple of years-not before time. Yes there are frustrations but the overall ambiance and spotless service leave one feeling relaxed and satisfied that despite the significant room costs plus extras (resort fees, taxes and parking fees) very good value has been delivered. We shall be back.

Check in was very quick, although no welcome drink as the other Ritz Carlton’s do. Room was spacious with the Ritz marble bathroom and toiletries. The breakfast restaurant aaa a bit bland but the selection was good and service was great. We had the opportunity to meet Joey, the bar back from the pool area as he was filling in for the lobby bartender. His smile was infectious and he made us great cocktails. We then saw him the next day at the pool bar and he was serving drinks there too. He should be promoted to sever! He was awesome. The pool was filled with young children and an adult pool would have been a nice option for couples. Valet service was prompt. Overall a good stay but I prefer the level of luxury at the beach resort in Naples.

My husband and I stayed at this hotel as a little weekend getaway from the kids over Christmas Break. WOW, this place was amazing! Our suite had 2 bathrooms! So much space. Beautiful views. We used the shuttle to go back and forth to the other property. It was very easy and never crowded during a busy Christmas break. My only comment is the pool is pretty small and with no adult pool it is not the relaxing environment some may be looking for. Looks much larger in the pictures. I would definitely come back and bring my kids here or try out the beach property with my husband!

Perfect hotel for families with young children, thanks to the lazy river, water rides & shallow 4 ft pools. Wonderful poolside service from Terri & great dining options. We struggled to drag our 4 year old to the beach because she loved it so much. The Ritz Carlton sister property is fantastic & we enjoyed a few sunset dinners by the ocean.