The Ritz-Carlton Naples, Tiburon

We recently stayed with our group and it was another wonderful experience. Even with renovations underway, the staff and the property still feel like home. A huge thank you to Tina at the front desk—she was professional, welcoming, and went above and beyond with our room upgrade. It set the tone for the entire stay. Housekeeping deserves special recognition. Their service was truly amazing—thoughtful, consistent, and a real highlight of our visit. Andrew at the breakfast restaurant is always welcoming and friendly; mornings felt easy and well taken care of. Dario with in-room dining was excellent as well—attentive, timely, and a pleasure. By the pool, Oscar and James were great. They added a lot to the relaxed, well-looked-after feeling of the stay. The only downside was the weather. A Code Red by the pool was unexpected—it interrupted our lunch and we were asked to leave immediately. We understand safety comes first, but it was abrupt. We’ll be back next year. Thank you to the whole team.

We drove from Miami for a weekend in Naples and The Ritz-Carlton Naples, Tiburon did not disappoint. Amazing location and we had a great time riding e-bikes, lounging in the pool and lazy river, enjoying the views from our suite, and dining at Lemonia. The only thing that I regret is not bringing my golf clubs with me for this trip - I look forward to having a round of golf in our next stay.

Arrived to find a construction project disguised as a hotel. We received a voice message a couple of weeks before our stay mentioning renovations and noise during business hours along with the balconies not being accessible. We figured we could live with that, what we arrived to was the hotel completely under construction with the entire lobby level (all restaurants, bar, shops, etc) closed and non accessible. There is a temporary entrance with no cover so don’t arrive if it is raining. The pool and pool side restaurant were open but for some reason the restaurant closed at 6pm despite being the only restaurant available at the hotel. The room we were in was recently updated and was clean and comfortable. After expressing our frustration to the check in team we were advised they could credit us for the resort fee which was honestly an insult that they were even charging a “resort fee” considering the hotel was more of a construction site than a resort. Needless to say it was a disappointing last summer weekend for our family.

My family and I visited twice Sasha was our housekeeper but she it seems she is no longer there when I asked for her it seems like the person did not speak English. Sasha is from Jamaica my kids loves her. She also take stuff toys for the kids she is such a sweet person her attention to detail is top notch ,everything in the room was in place and remember we have kids ,she gave us extra water ,extra towel and the chocolate for my daughter even though she did not work in the night. she goes above and beyond for my family and she really works hard. I was disappointed being that she was not there and the housekeeper did not do as much as she would do. Everything else was amazing my kids love the water park I hope she will be back because if not unfortunately I will not be going back there with my family.

We booked The Ritz-Carlton Naples, Tiburón through the Marriott Bonvoy app using the Military/Government rate. **My husband provided his military credentials during the booking process, the rate was accepted, and our reservation was CONFIRMED.** A coworker had also stayed at this exact property using the military rate just a month earlier and was actually the person who recommended the resort to us. The Ritz even emailed us before our stay about construction at the property. Yet somehow, despite having our confirmed reservation and communicating with us before arrival, **nobody bothered to tell us there was supposedly a problem with our rate until our family had traveled to Naples and was standing at the front desk.** We were then told they would not honor the confirmed rate because my husband was not traveling on official military business. We pleaded with them and spoke with management. We even contacted their sister Ritz-Carlton beachfront property and were told that if the reservation had been accepted and confirmed at that rate, it should be honored. **Tiburón still refused.** Their solution? Pay the regular rate with a 20% discount—approximately **$1,000 for two nights**. What was perhaps most shocking was the attitude. There was virtually no empathy, accommodation, or sincere apology. The response was dismissive and condescending, as though we should simply feel fortunate to be there. To add insult to injury, we were placed in a room **overlooking construction debris with extremely loud construction noise early in the morning**, which we have on video. My husband is **deploying soon**, and this was supposed to be one of our last family getaways together before he leaves. We weren’t asking for special treatment because of that. We were asking Ritz-Carlton to honor a reservation that **Marriott’s own system offered, accepted, and confirmed after his military credentials were provided.** Instead, we had to **cut our family trip short.** If this property will not honor this military rate unless a service member is traveling on official orders, Marriott’s system should not accept and confirm the reservation in the first place—or at the absolute minimum, the hotel should contact the guest **before the family travels to the resort.** For a brand built on exceptional hospitality, this was anything but. The ability to make this right existed. The willingness did not. After the way this was handled, I cannot recommend The Ritz-Carlton Naples, Tiburón especially to military families