The Ritz-Carlton Naples, Tiburon

Our stay was perfect. The room was very comfortable, and the hotel is absolutely beautiful. We enjoyed a wonderful weekend.

We recently stayed with our group and it was another wonderful experience. Even with renovations underway, the staff and the property still feel like home. A huge thank you to Tina at the front desk—she was professional, welcoming, and went above and beyond with our room upgrade. It set the tone for the entire stay. Housekeeping deserves special recognition. Their service was truly amazing—thoughtful, consistent, and a real highlight of our visit. Andrew at the breakfast restaurant is always welcoming and friendly; mornings felt easy and well taken care of. Dario with in-room dining was excellent as well—attentive, timely, and a pleasure. By the pool, Oscar and James were great. They added a lot to the relaxed, well-looked-after feeling of the stay. The only downside was the weather. A Code Red by the pool was unexpected—it interrupted our lunch and we were asked to leave immediately. We understand safety comes first, but it was abrupt. We’ll be back next year. Thank you to the whole team.

We drove from Miami for a weekend in Naples and The Ritz-Carlton Naples, Tiburon did not disappoint. Amazing location and we had a great time riding e-bikes, lounging in the pool and lazy river, enjoying the views from our suite, and dining at Lemonia. The only thing that I regret is not bringing my golf clubs with me for this trip - I look forward to having a round of golf in our next stay.

Arrived to find a construction project disguised as a hotel. We received a voice message a couple of weeks before our stay mentioning renovations and noise during business hours along with the balconies not being accessible. We figured we could live with that, what we arrived to was the hotel completely under construction with the entire lobby level (all restaurants, bar, shops, etc) closed and non accessible. There is a temporary entrance with no cover so don’t arrive if it is raining. The pool and pool side restaurant were open but for some reason the restaurant closed at 6pm despite being the only restaurant available at the hotel. The room we were in was recently updated and was clean and comfortable. After expressing our frustration to the check in team we were advised they could credit us for the resort fee which was honestly an insult that they were even charging a “resort fee” considering the hotel was more of a construction site than a resort. Needless to say it was a disappointing last summer weekend for our family.

My family and I visited twice Sasha was our housekeeper but she it seems she is no longer there when I asked for her it seems like the person did not speak English. Sasha is from Jamaica my kids loves her. She also take stuff toys for the kids she is such a sweet person her attention to detail is top notch ,everything in the room was in place and remember we have kids ,she gave us extra water ,extra towel and the chocolate for my daughter even though she did not work in the night. she goes above and beyond for my family and she really works hard. I was disappointed being that she was not there and the housekeeper did not do as much as she would do. Everything else was amazing my kids love the water park I hope she will be back because if not unfortunately I will not be going back there with my family.