The Ritz-Carlton Naples, Tiburon

Came for work but stayed a couple days after to get some down time with my wife. Had an amazing time!! Weather was a tad chilly but overall awesome. Now, I must call out Chrissy at the pool. She was such a breath of fresh air and even put up with my nonsense. Took time to chat with us and just an overall an amazing person. Please tell Chrissy that Derek and Rachel can’t wait to visit again and get a Napples Pier at the pool :)

We traveled from New York to escape the cold for a few days for my son’s birthday. The experience was absolutely amazing, the hotel is gorgeous, the food is delicious but what makes them stand out is the service. Everyone went above and beyond to make our stay memorable. We will definitely be back!

Fantastic stay at the Ritz! We also did the club lounge as we often do a the RC. Our room was comfortable and well maintained. The service was top notch - we even arrived really late and needed a couple of things and people were there to help almost immediately. Having the sister Ritz Carlton a couple of miles away was awesome - we could use all the facilities at the beach one with no issue. Highly recommend doing that!! The club lounge staff was so great - shoutouts to Leann, Janet and Michael for being so personable and helpful. Breakfast and lunch were so delicious with a good variety . After a tiring day of the sun, to be able to go and have a cocktail (or two) and appetizers was the best. Worth the money!

This is a skip. Book the Ritz Napels on the beach. The Tiburon is tired and simply exceptionally overpriced for what it is today relative to other options. We had a remarkably bad smell in our room, reported it, asked to transfer to the beach, and were denied because we "chose" to prepay for the room (was required for the holiday booking). We were offered 10,000 points or $55 as compensation. Spouse had to shower in our adjoining room due to the oder in our master room. Ritz prices but doesn't come close to delivering the performance for the price. Parents room had hair stuck to the shower wall upon check in.

The Tiburon is a nice hotel with lovely grounds and relatively attentive staff. The pool area didn't quite do it for us however, with just a family pool, lazy river - but no jacuzzi. It was a very nice benefit to have access to the Beach resort whose pools and beach are lovely. Tiburon is showing its age in some areas -- sometimes the older style works and feels homey -- other times it feels dated. The Club was significantly below expectations. Admittedly it is much cheaper than Club at the beach hotel -- but we expected more for nearly 50% higher prices. The Club at the Santa Barbara hotel was fabulous in all aspects -- and we had hoped for a similar experience. On average the 5 meal services fell short relative to our other club experience -- and the two snack services were grossly insufficient. We stopped showing up at the 2nd day. I thought Club level differentiated RC - but I am not certain now and will carefully consider given this experience.