The Hermitage Hotel

Beautiful hotel with exceptional service and food all around. The rooms were nice and tidy, all bathrooms have tubs which is what we wanted. The staff went above and beyond to make our stay special. They made us feel loved and wanted. It was my girlfriend's birthday and the room was prepped with chocolate covered strawberries, champagne, and flowers for her. We will definitely be back at the Hermitage. We really appreciated ojuival, Nabil in druise n darr, Ryan, and many others that I do not remember the names of. The location is great as well as the value. I booked thru amex fine hotels and we got a free room upgrade, late check out and early check in too. 10/10 for the hermitage. We are looking forward to another special stay here during our next trip to Nashville. Thank you Jordan, Francisco, and Dee. Y'all are running a great ship at this hotel. Even the man in the gift shop went above and beyond with things we bought from there. We will be back!!!

This place is incredible. Must stay. Staff was attentive and courteous - especially the door/bell persons. The test of a quality establishment is not whether something goes wrong, but if something goes wrong does the establishment make it right or not, and the hiccup we had was made right. It’s one of the few classy old style hotels left that hasn’t been completely ruined by some mega hotel corporate overlord that squeezes all of the charm out of the place. Cannot say enough nice to things about it other than, the price for this level of hotel in Nashville is the same as what the motel 6 in Hollywood costs - stay here! You won’t regret it!

My professional background is luxury hospitality and I LOVE to stay in beautiful, well-managed hotels around the world. I expected a nice stay at The Hermitage Hotel, but the quality of everything from the accommodations and service to the public spaces and restaurants, and even the elegant branding was beyond my expectations. From the moment we tried to check in VERY early we were handled by the team with warmth and care. Even though they couldn't accommodate some of our requests we never heard "no" and while this might not matter to everyone, the language every team member used (true "luxury language") was noteworthy and enhanced our experience. The staff made us feel like we were the only guests in the hotel...but we most certainly were not on New Year's Eve with a wedding taking place that evening. It's worth mentioning that events can sometimes detract from the stay of a guest who is not attending the event, but we barely felt any inconvenience (just a little bit of loud music around 12:30am that ended shortly thereafter. The property is meticulously maintained and the interior design is the highest level of classic and traditional which is becoming harder to find in a world of overly modern hotels. Every fabric and gorgeous sofa/chair/rug, etc was fresh and in perfect condition...everywhere. Housekeeping was magnificent with a beautiful turndown service. The tiniest criticism was that they did not replace our shower amenities and we felt awkward asking for more so we had to kind of ration them during our 3-night stay (not the end of the world but one of those little luxuries that felt like it was missing). Our biggest regret was that we did not get to enjoy the wonderful restaurants in the hotel because this was our first visit to Nashville and we wanted to go out and explore. I am a big fan of the NYC restaurants of Jean Georges Vongerichten and really wanted to try Drusie & Darr so that will need to wait for our next visit. But our stay was so enjoyable that we are planning to return, perhaps with friends and/or family, to enjoy it even more on our 2nd visit. We were so sad to leave! HIGHLY recommend.

We truly felt special and pampered at this hotel. From the front desk staff to the doormen, everyone was friendly, gracious and accommodating. The rooms are huge and very well appointed. Beautiful bathrobes and wonderful amenities in the bathroom including a huge tub. They even offer to fill it full of bubbles upon request. Lots of choices for pillows, too, which is nice because my Husband and I like different pillows. The coffee in the morning is a nice touch and delicious but don’t stay out too late because coffee service stops at 9 am - really my only complaint if that even counts. We will be back. Don’t stay anywhere else. Stay here!!

Wonderful place to stay. We went to celebrate our 50th anniversary. We used all the places in the hotel for dinning. I have not stayed at a more beautiful hotel in my life. My wife loved it also, especially "The Tea". The staff was exceptional !