JW Marriott Nashville

My group had a wonderful stay at the JW Marriott Nashville. Despite being a small group, we had some complicated last-minute requests and the front desk team handled them beautifully. The other members of our group repeatedly told me how seamless their stay had been, and I really appreciate all the work that went into that. While the whole team was great, I especially wanted to appreciate the work of Jay at the front desk, who went out of his way to make our VIPs feel that all their needs were perfectly met. In some later follow ups, Cing provided really valuable help to me personally. The room was really comfortable and clean and it felt like a luxurious experience and I enjoyed the breadth of the amenities. The views from Bourbon Steak are amazing! My only complaint was that the lovely pool did get filled with debris by the end of the day, when I was able to use it, and it didn't feel as clean as I would have liked, but I still enjoyed my swims.

The staff was extremely professionally, friendly and welcoming. Overall, everyone on the team was great -- from making the reservation till the end. The spa area itself was also great -- met all the needs of a relaxing experience. The only part that I was dissapointed with and would stop me from going again was the massage itself -- i ordered the 'tension massage' and also emphasized when booking and when speaking w/ the Masseuse to [1] wanted a deep, deep tissue... and [2] to focus extremely on lower body, butt and back. However, it seemed that was lost and the 'routine' tension massage was given, which spent equal time on upper and lower... And unfortunately, it was a very light massage. There was a moment of stretching on the legs, which was good... but over all the massage itself was dissapointing. Again, the team was fantastic, so feel bad that the massage did not live up to standard... but hopefully this feedback can help improve on that.

The JW Marriott Nashville is an incredible place to go. Its location and amenities are outstanding. I want to note that we were greeted by Nordien and she really took care of me.

I stayed in JW Marriot Nashville for 4 nights and it was an amazing experience. Shana at the front desk helped me checked in and out, and she carefully explained everything included in the destination package and ensure that I don’t miss any of the perks! Also Emily in the stomping grounds can make the best Matcha latte and Lavender Latte! I visited the store every day! Thank you and all the staff i encountered so much for your service and support. It really made my business trip warm and wonderful!

This is one of two of the only places my family and I stay while visiting downtown Nashville. With so many options to choose from, that alone speaks of the superb service. Ellen is a gem!!! She went above and beyond to assist me.