Omni Nashville Hotel

Our daughter was celebrating her 21st birthday and, like many, insisted Nashville was the only acceptable destination. We chose the Omni Nashville Hotel - great decision. Perfect location, beautiful hotel, and everything you want within walking distance. The real highlight was Loyalty Ambassador Samantha Dundee, who went above and beyond to make the birthday feel special. She made us look like much better planners than we actually are. Fantastic stay - would...will absolutely come back

Whenever I’m staying in Nashville for work or for a pleasure, I always check the availability of the Omni first. If they have rooms available, they don’t even consider staying anywhere else. The professionalism and friendliness of the staff set them apart as well as having the best Steaks in right in the lobby at Bob’s Steakhouse.

Love this hotel! The staff is friendly and helpful. The location is convenient to everything. There are two bars, a restaurant, a rooftop pool, and shops. The rooms are updated and spacious. I recommend Omni Nashville to anybody. A+

Excellent hotel in the heart of Nashville. Lots of great dining options nearby and at the hotel itself. The suite was in great condition and a peaceful restful night

To be so highly rated, your front desk has absolutely no clue what they are doing. I paid for this reservation in FULL on booking.com MONTHS in advance. The front desk couldn't see that and continued to say it wasn't paid in full. I was charged a $100.01 incidental fee (understood) and then upon checkout, I was charged another $100.01 (made no sense). Still at checkout, I was told it wasn't paid for. Someone had to assist the lady to show her where to find the booking.com payment.... I had called and spoke to someone over the phone Friday and confirmed they showed it paid. I waited until Tuesday to see if the two 100.01 charges were lifted, they weren't. I had to call the accounting department and the lady had to call the credit card processor to get them lifted, ONLY for the first 100.01 incidental fee to be lifted, NOT the second AND I was charged again for the full balance of $930.89, which made my account extremely negative. This weekend reservation was a Christmas present for my parents, and utterly a catastrophe as soon as they got there. We specifically picked this due to be one of the most highly rated and nicest hotels in Nashville, but with the experience and customer service, I can promise you - we will NEVER book again. Worst experience I've ever had with a hotel.