Omni Nashville Hotel

I really wanted to love this place. The location is great, and the staff was pretty great too. The hotel was not. It is old and showing a ton of wear and age. The pool and hot tub were closed for maintenance the whole time we stayed there. There was a massive flood from a sprinkler head the day we checked in and we were not warned about it, so we stepped out of an elevator to soggy carpet and loud vacuums pulling up water and fans. The rooms were very warn. Our carpet had stains, and was torn and thread bare. There was a huge stain on the sofa and the bed skirt had several tears. Everything is very dated and worn. The seats in the bar and restaurant had cracks and tears and weren't level. For the amount of money you pay, there has to be nicer hotels available for that price. I do not recommend staying here until they do a whole hotel renovation. Thr employees weren't responsible for the flood, but it would have been nice to have been told a check in what was going on and to have been offered a discount or vouchers to make up for the issues.

My mom and I had a blast celebrating her 60th birthday at the Omni! Everyone there was friendly and helpful. Before even checking in, Samantha was reaching out to ensure we had everything we needed when we arrived. Valet was easy. Check in was a breeze. The restaurants were all yummy. Each of them gave my mom a complimentary birthday treat. Gary at Bob's Steakhouse was welcoming and attentive our whole meal. All of the ladies at the Mokara spa were so sweet and took great care of us!

Coffee maker was dusty Pool was shut down for cleaning. But no mention until check in. The parking is not the best with a full public garage next to the hotel but no warning of that either till we arrived

My recent stay at Omni Nashville presented a mix of strong individual experiences and notable inconsistencies that, overall, did not align with the price point. There were clear highlights. My spa treatment with Mindy was exceptional, her professionalism and skill created a truly high-quality experience. Additionally, the dining team delivered attentive and welcoming service, which stood out positively. That said, the broader guest experience lacked consistency. The check-in process felt transactional, with minimal engagement and no proactive sharing of property information or amenities. The spa experience reflected a similar inconsistency. While the treatment itself was outstanding, follow-up interactions with staff the following day, when I inquired about a lost item and considered booking an additional service, felt unwelcoming and disengaged. As a result, I chose not to rebook. The guest room and sleep experience were also below expectations. The mattress was uncomfortable, and the pillows were overly firm, which significantly impacted overall comfort. Finally, the departure experience was disruptive. Being approached by housekeeping at 8:00 a.m., followed by a second interruption from a supervisor well before the stated 11:00 a.m. check-out time, felt unnecessary and detracted from what should have been a more seamless close to the stay. In summary, while there are strong individual team members delivering excellent service, the overall experience would benefit from greater consistency, stronger guest engagement, and closer alignment with the expectations set by the brand and price point.

Very nice hotel in Nashville. Great service and good asthetics. Location was great for the use of the convention and walkable to Broadway but far enough away out of the craziness.