Thompson Nashville

We got helped by Aros and Karos at the valet. They were great and took great care of our luggage. Nice hotel

It was well a maintained property with cordial staff. Right from checkin to checkout, the experience was sweat. Don’t miss LA on the roof top. Sure to stay here next time.

We had a wonderful stay at Thompson Nashville and felt genuinely well taken care of from start to finish. The staff were kind, helpful, and gracious, especially when we had travel delays and questions about our late checkout and Hyatt Globalist benefits. Everything was handled warmly and easily, which made the stay feel relaxed from the moment we arrived. The location in The Gulch is excellent. We parked the car for the weekend and never needed to take it out — restaurants, coffee, shops, and great Nashville strolling were all right nearby. The neighborhood felt clean, casual, friendly, and very easy to enjoy on foot. The hotel was also fantastic with our Shetland Sheepdog, Kingsley. Thompson Nashville is pet-friendly, and the surrounding Gulch neighborhood made dog walks simple and pleasant. That made a huge difference for us. We also loved having so much right in the hotel. Marsh House downstairs was a great breakfast option, Killebrew Coffee made mornings easy, and the rooftop bar, L.A. Jackson, had beautiful views over The Gulch and downtown. The espresso ice cream on the rooftop was a fun little highlight — never a bad thing when dessert comes with a skyline.

It's been too long, however, I stayed there for work a few months ago and Kim at the front desk have it extra special. She helped with the check in, got our shoes polished, and then found us on the roof for lunch to give us our keys so we wouldn't have to come back down. Thank you!!

As a group we encountered multiple staff who audibly questioned whether we were actually guest staying at the property. The property and location itself were great but the staff interactions leave a definitive area for improvement.