Thompson Nashville

We had a great checkin, loved the room but the help from the front desk was sorely lacking when it came down to it. When we checked in we were told that despite our Amex status we would not be getting a complimentary upgrade because we had booked “the nicest suite in the hotel” 😁. What a nice surprise my husband had planned! Our room was lovely, well laid out and nicely appointed. We enjoyed the bar upstairs and in the downstairs restaurant. Unfortunately the technology in our room did not work. We had a technician come to help our first night (which took about 30 mins). We tipped him well for his help which was appreciated. On the second night we had the same issue. When we called down to the front desk we were told that tech assistance had left so there was no help available until the next day. That was frustrating but fine, until the front desk told us that they “could have helped us if we’d contacted {them} earlier”, she then proceeded to yell at me. We were in their bar, spending money at that time. Apparently we should have been checking their work? I understand that sometimes there is no help available but the implication that it was our fault was frustrating to say the least. For what we paid we did expect that the technology in the room would work which I think is reasonable and the nasty response to our reasonable complaints was unfounded. As nice as our room was, not sure I’d stay here again with no expectation that the technology in the room would be in working condition and no ability to expect that the staff would be kind and courteous if it isn’t.

The Thompson Nashville is a beautiful hotel. I was met by Diego out front. That was a great start to my stay. He went above and beyond to make me feel welcome. I used a free night certificate and the Amex Fine Hotels credit on succeeding nights. The Thompson handled this seamlessly. The hotel is beautifully decorated for Christmas. Their food was outstanding. I highly recommend the Scottish Salmon, Mussels, and Chicken & Waffles. The room was beautiful and very functional. I also enjoyed the gym. My only negatives are the lack of a lounge, the cost of parking, and the location.

The room was clean and comfortable! The staff was extremely friendly and helpful, Kavid at the front desk was very welcoming and friendly. I definitely recommend staying at this hotel.

Kavid and the rest of the staff were so kind and helpful with a welcoming attitude. Our experience was wonderful and this type of service makes us look forward to coming for another visit.

Convenient location to Broadway, museums, shops & restaurants. Beds weren’t very comfortable, which is why I rated this hotel a 4.