Grand Hyatt Baha Mar

Went with kids in March, Stayed in the Reserve. Although my kids over-all had a great time, it was super stressful for me with terrible service, too many people, and too many screw ups. *Arrival -- We have booked a car thru the hotel. It took us to the main entrance instead of the Reserve where we had booked (there is a separate entrance). *Only one person working the front desk at the reserve - where the service is meant to be elevated. We waited 50 minutes to check in after 7 hours of travel. *The nice man who checked us in took us to the rooms bc no bell men avail. Wrist keys don't work. He leaves us and has two new made. They still don't work. He goes again. Finally we get into the room close to two hours after arriving. *We had a suite and had asked for rollaways multiple times - on the reservation itself, on the phone the day we traveled. There were none in the room. We asked for them to be delivered. *Three hours later - still no rollaways. We call housekeeping. "They will be right up." *An hour later, no rollaway. Housekeeping claims no record of a request. *Finally by ten PM at night, I melt down on the phone (my kids are exhausted). The manager says he will send some. He tells me the staff is claiming they brought the beds. This is basically the tone for the whole week -- everyone super friendly, but nothing works well. *Restaurants - you HAVE To make a dinner res bc there are too many people and not enough spots. But if you don't cancel 24 hours in advance you are charged. BUT most spots do not seat you on time. Twice we waiting close to an hour past our res at the swimming pig. Many other guests had the same complaint: if you miss your res by 15 minutes, you are charged a fee. But if the restaurant makes you wait 15 minutes or an hour, well that is just bc "our system took too many bookings. *Everything is an upcharge. *On the last night, I got a notice saying my flight the next AM was delayed, I went downstairs to ask them to push my car pick up by an hour. They told me they couldn't -- even though I made the res through them. "That is an outside vendor and the conceirge is closed." They didn't even have the number of the car service. They told me to come down at 5 (my original pick up time) and tell the valet I want to leave at 6 -- which defeats the whole purpose. A manager spends thirty minutes looking for the number for the car service the hotel itself booked..... This is what everything is like. My kids love the water park and the beach and the pools and the food. But this hotel is simply too big, too massive, to provide service that matches the cost.

We stayed in the Reserve section of the Grand Hyatt and it is worth every penny! The staff was helpful, nice and the room was great. We loved the included breakfast every morning and the happy hour! It was also nice to have a private lounge for arrival and departure. I would only stay at the Reserve section when I went back - loved it!

We just returned from our spring break and came in reading a lot of reviews and mentally preparing ourselves. We ended up loving our stay after we were able to swallow the crazy food prices. We are hyatt globalists so our breakfast was included as well as 2 drink vouchers for every day. The breakfast was ok once you found what you liked, we stuck to the made to order omelette and pancake stations as well as the yogurt bar. Our waitress Melekah was so sweet and would remember us each day and come over just to say hi even though she didn't have our table. It took us a bit to get our footing, but once we did, we found our favorite pool was the fortune pool in the middle. We found the temperature to be perfect, had an attached hot tub, and a swim up bar. The bar staff was great as well. We loved Rayvantante! Make sure to check the daily itinerary of family events. They are well run and my kids loved the activities. THe pool food seemed to be the best bang for your buck. The kids were able to eat free as long as we ordered something for an adult.

Our stay could have been bliss, instead it was marred by several issues stemming from poor management. I would say as long as you don't have an issue checking in, you most likely won't have an issue with your stay. When we arrived, our room was given away, even though I had an emailed confirmation that it was ready for us several hours prior. Then we had to wait two and a half hours for another room to be ready. This was at 6:00 p.m., so well after the 4:00 p.m. check in time. We had to wait with two children after multiple travel delays that had us checking in over 5 hours late. We weren't offered a room until almost 8:00 p.m. and this was only because we continued to check in with the staff. They were not proactive. The resort was beautiful and well kept. Everyone really enjoyed the day, however, anytime we had an issue it took hours to resolve it with the front desk staff and that was only because we continually had to check in. They were not proactive at all in fixing any issues. Then upon check out the credits that they told us we would have for the room issues were not on the bill and we had to once again follow up with them at the front desk and inquire as to why everything was incorrect.

Everyone amazing!!!! The staff could not be nicer. From Andrew Griffin our pickup driver to Brendon at the valet we felt so welcomed front start