The Ocean Club, A Four Seasons Resort, Bahamas

We were staying at Atlantis but took the shuttle over to the Ocean Club for a swim and lunch, and it was the highlight of our trip. The beach was pristine and uncrowded, and our lunch at Ocean Blu was wondering and came along with a beautiful ocean view. We also had the homemade gelato from the cart- Guava and Coconut- delicious! The pina coladas were also a 10/10. Freshly made! Very thoughtful service! After waiting over 20 minutes for the Atlantis shuttle, the doormanarranged for us to return in the Four Seasons’ luxury transport, free of charge as he said we had been waiting too long and it was unacceptable. Even the groundskeeper made an impression, he cut down fresh coconuts for our kids! A beautiful property with excellent service. If we return to Nassau/Paradise Island this is where we will be staying!

We have been to many upscale resorts in the islands, and this was our first here. We booked an oceanfront room. More CONS than PROS, unfortunately. This place needs an upgrade, badly. PROS: Gorgeous beach and landscaping at the resort. (The surf at times was extremely intense, however, as it faces the Atlantic head-on). One concierge in particular deserves extra kudos- Clarisse - who went above and beyond to accommodate my medical needs from an earlier neck injury - she even brought the medication to my door, then followed up with phone calls to see how I was doing. I’ve never experienced such service from a concierge - and we travel often to ultra-luxury resorts. She is one of the golden gems of this place. The staff were friendly, and coming from NYC this was an extra-special treat! The in-room dining was great. CONS: We had no working electrical outlets in our double-sink bathroom for the entire stay (1 week) The overhead lighting was dim, no working make-up mirror either. Despite our requests to fix the issue, with staff repeatedly saying it would be taken care of, no one fixed it. Electrical outages! Twice, the entire room lost power, in the am. for hours, and throughout the night - buzzing, silence, beeping, silence…kept us up all night (it got real hot in the room, too) My husband slipped on the rickety wooden steps leading to the beach - the steps were rotting away with big gaps and splinters, and the steps were lopsided. The on-site restaurants were pretty poor - and outrageously expensive for what you got. We ended up going out to Atlantis to eat, not a thing we expected to do at a luxury resort . Though the rooms looked clean, our white socks and slippers were BLACK on the bottom after a few hours in the room! Unacceptable. This place nickels and dimes you to death.

This hotel is paradise, the rooms was lovely and spacious, the infinity pool was lovely, over looking the beautiful beach, the beach is v quiet and beautiful. Every single member of the staff was lovely, always so helpful, so friendly, nothing was to much trouble, they all made you feel like you was the most important person staying there which made a all ready amazing stay even better, I will definatly be returning soon.

Such a lovely stay at The Ocean Club last week. The hotel is extremely pretty and beautifully maintained and the staff were fantastic. Food at both Dune and Ocean Blu was always superb and the pools, beachfront and rooms were amazing. Travelled as a family with teenagers, and we all agreed that this was the nicest summer holiday we have had to date. Already hoping to head back next summer! As is usual with Four Seasons the staff really do make a huge difference to your stay. The level of care they provide is always second to none. Also really enjoyed our half day trip to Rose Island to see the swimming pigs. A must do trip for any animal enthusiasts! Special thanks to Ashanti, Lesean and Alan - definitely some of the sunniest people I have ever met!

Not sure why this property hast a 4.1…. Our experience far exceed this; though, with some caveats. The Ocean Club is exactly that; a high end hotel with a club private atmosphere situated on a beautiful beachfront compound. The property is situated on the north side of Paradise Island. Though Paradise Island is busy (especially on the West End where the Atlantis is) the Ocean Club feels secluded and peaceful. The hotel is divided in to two separate types of accommodation… the Hartford Wing (original) and a Crescent Wing (higher category and newer). We stayed in the Crescent Wing. The room was very comfortable and nice. The construction is sound and we had no noise issues (other than some birds at night..lol). The Four Seasons is constructing a new residence club; though, it appeared this site was to the east of the Crescent Wing and divided by another already constructed condominium complex. From what I could tell, the construction is only in the land clearing stage. When it really gets going, I’d imagine there may be some residual noise if you’re staying in the Crescent Wing and utilizing that end of the beach. We had zero issues with noise. The OC compound has beautiful grounds, pools and gardens. There are 3 pools. The infinity pool overlooks the beach. The Versailles pool is in a lush garden area. The kids pool is hidden by the tennis courts. We utilized the infinity and Versailles pools and both had very attentive staff. Speaking of the Staff, we had an extremely positive overall interaction with the staff (other than as below). Pre-Arrival, the concierge was very helpful. Upon arrival, from the drivers, front desk, pool staff and house keepers, excessive staff, they were all genuinely nice and engaging. The beach is very beautiful and calm. Yes, the Atlantis is down the beach, but you feel like you are on a separate island on the beach at the OC. The beach is miles long and walkable. It was a really nice beach. The only negative interactions we had were with one beach staff member who refused to allow us to use a float (strange) and an atrocious experience with the front of house staff for dinner at Dune (Jean-Georges). The staff at Dune were dismissive and unengaged. They were too busy staring at their phones and iPad than engaging with customers and being proactive with the customer experience. Though we had a reservation, we were seated 1.5 hours after are reserved time. I would never return to this restaurant for dinner service. There are plenty of other nice restaurants nearby (Nobu, Cafe Martinique). As an aside, Dune is the onsite restaurant for breakfast. The service at breakfast was better; albeit, really slow. Would I return to the OC; yes. Would I eat at Dine for Dinner while there; absolutely not.