The Ocean Club, A Four Seasons Resort, Bahamas

Not sure why this property hast a 4.1…. Our experience far exceed this; though, with some caveats. The Ocean Club is exactly that; a high end hotel with a club private atmosphere situated on a beautiful beachfront compound. The property is situated on the north side of Paradise Island. Though Paradise Island is busy (especially on the West End where the Atlantis is) the Ocean Club feels secluded and peaceful. The hotel is divided in to two separate types of accommodation… the Hartford Wing (original) and a Crescent Wing (higher category and newer). We stayed in the Crescent Wing. The room was very comfortable and nice. The construction is sound and we had no noise issues (other than some birds at night..lol). The Four Seasons is constructing a new residence club; though, it appeared this site was to the east of the Crescent Wing and divided by another already constructed condominium complex. From what I could tell, the construction is only in the land clearing stage. When it really gets going, I’d imagine there may be some residual noise if you’re staying in the Crescent Wing and utilizing that end of the beach. We had zero issues with noise. The OC compound has beautiful grounds, pools and gardens. There are 3 pools. The infinity pool overlooks the beach. The Versailles pool is in a lush garden area. The kids pool is hidden by the tennis courts. We utilized the infinity and Versailles pools and both had very attentive staff. Speaking of the Staff, we had an extremely positive overall interaction with the staff (other than as below). Pre-Arrival, the concierge was very helpful. Upon arrival, from the drivers, front desk, pool staff and house keepers, excessive staff, they were all genuinely nice and engaging. The beach is very beautiful and calm. Yes, the Atlantis is down the beach, but you feel like you are on a separate island on the beach at the OC. The beach is miles long and walkable. It was a really nice beach. The only negative interactions we had were with one beach staff member who refused to allow us to use a float (strange) and an atrocious experience with the front of house staff for dinner at Dune (Jean-Georges). The staff at Dune were dismissive and unengaged. They were too busy staring at their phones and iPad than engaging with customers and being proactive with the customer experience. Though we had a reservation, we were seated 1.5 hours after are reserved time. I would never return to this restaurant for dinner service. There are plenty of other nice restaurants nearby (Nobu, Cafe Martinique). As an aside, Dune is the onsite restaurant for breakfast. The service at breakfast was better; albeit, really slow. Would I return to the OC; yes. Would I eat at Dine for Dinner while there; absolutely not.

Our stay was better than we could have ever imagined. We were choosing between the Ocean Club and Baha Mar since we were traveling with two 9-yr olds and wanted a "family" experience, but I am SO happy we chose the Ocean Club. The staff was beyond compare. They made my children feel so special. So much so that they were crying on the flight back because they are going to miss "their friends." Every day felt like we had a private beach just for our family (and the hotel was at max capacity). The hotel is small so it feels more like a boutique hotel than a big resort. By Day 2 we knew everyone and they knew to bring the kids Shirley Temples! The best part was having to exit the water to let the sea turtles go by. The kids were amazed. We never ventured to the other side with the kids pool (we did once and it was empty) because we wanted to enjoy the warm, clear ocean water and the infinity pool. When we returned to our room in the evening there were chocolates and a personalized note for the kids from their staff member friend, Levi, who went our of his way to give a tour of the grounds to the kids and was so warm and friendly. They also loved Broussard and Philippa and there were hugs and tears when we left (after only 4 days). I also love how they had local artisans and painters showing their work for purchase. My kids love their new Bluey and Stitch straw bags. The food was amazing, although a few more options for those of us who don't eat seafood would be great. Everyday when you go to the beach someone put out chairs for you and brings you a bucket of ice with cartons of water (very needed on those hot days). Also kids branded merchandise would be great. Our room in the Hartford Wing on the 2nd floor was phenomenal and we will request that same exact room when we go back (and we WILL be back). In the pictures it looked like just a small balcony, but it was a nice- sized terrace where we had breakfast every morning overlooking the ocean. In the evening I sat outside listening to the band at Ocean Blu and it was fabulous. We went to Atlantis one day just to do the Dolphin Experience but the kids were eager to get back to our hotel. My only real suggestion is to have more branded merchandise for sale on site. We loved the complimentary Ocean Club hats and wanted more so we had to venture off site to the golf course (which is gorgeous), to get some shirts. Overall I would say if you have "old-ish" kids who like swimming and exploring and are not at the age where they need a lot of stimulation with toys, etc., then this is an amazing choice. We would love to say a huge thank you to all the staff, but especially Levi, Philiippa and Broussard for making our trip unforgettable,

First, we cannot thank enough the wonderful people of the Bahamas; a truly welcoming and magical culture. The Ocean Club embodies that same culture and elevates the experience to true paradise. The wonderful people of the Ocean Club could not have been more professional, helpful, gracious, thankful, inviting, fun, creative......the list is endless. Our Butler Team was beyond exceptional, and singlehandedly took our experience to the next level with their hospitality, friendliness, event coordination (private boat, golf, dining reservations, poolside chairs) and professionalism. Thank you Levi, Prince, Ramesh, Chavez, Calvin, Ron, Roy, Mannix, Chrysanthia, Valdon, Devaine, Keith, Jeremy, Reshaun (I apologize for any misspelling on those!) and all the amazing people of the Ocean Club. Regardless of occasion, this is the place to visit. However, we were celebrating our 10yr anniversary, and the Ocean Club went to great lengths to help us celebrate with daily special, little surprises along the way. The room was perfect, with very attentive and respectful service. We cannot say thank you enough to all the truly amazing people of the Ocean Club and the Bahamas.

Pre set transportation for the 6 of us (sprinter van) was not there upon arrival at the airport. This was confirmed ahead of time by all 3 couples. Has to wait a little bit for a suburban to drive us. Luggage barely fit. Housekeeping was less than ideal. Sorry plates were left on the table. Fresh towels were not restocked in the PM leaving us with 1 towel. The next day, the room was never cleaned. We had no fresh towels and had to find the house keeping to get some. When they did clean the room, the coffee pods were not refilled. Had to call for those. The next day, our keys were deactivated. Had to go to the lobby to get them turned back on. Felt very dismissed from the employees at the desk. They were less than kind/welcoming to me. For the amount of money we spent on a room per night, the service did not reflect it at all. Greatly disappointed in this hotel and how they made me feel.

This is the most beautiful property we have every sayed at in the Caribbean and we have stayed on many, many islands. The hotel has a wonderful boutique hotel feel without being crowded. The gardens, grounds and beach are unmatched in the Caribbean and we have been to Turks And Caicos, Aruba, Anguilla and many other beautiful places. Service here us stellar and Hartford building rooms are beautiful and perfectly located. Beach service was excellent and the beach is large, uncrowded and the water is crystal clear with no rocks or seagrass. There is a reason Ocean club is pricey. Service was friendly and helpful and food and drinks were good. Money well spent. Hope to return soon!